We have ordered a number if cakes and in different styles and cake box never disappoint! Recent cake was decorated with message beautifully. Sponge is always so light and fluffy and delicious. Would r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The birthday cake was ready for the allotted day and time, the staff were pleasant and showed me the cake before it was covered to ensure I was happy with it. As for the cake, it was light, creamy an... See more
I just want to specially thank the professionals at Dartford branch. The cake is always fresh and I very much appreciate the consistency. In May I ordered a wild one red velvet cake and in September a... See more
The service was outstanding from start to finish. The staff were friendly, helpful and very accommodating. The cake looked absolutely gorgeous and was delicious—beautifully moist and enjoyed by every... See more
Company details
About Cake Box
Written by the company
 |
|
Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
|
|
 |
 |
 |
 |
 |
 |
 |
||
|
 |
 |
| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contact info
United Kingdom
- info@cakebox.com
- cakebox.com
4.5
Excellent
63k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The cake was ready on time for…
The cake was ready on time for collection and tasted great
11 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible service
The sales assistant was not polite. She said someone else prior to serving me, although I arrived at the store first. It was a terrible experience
11 October 2026
Reply from Cake Box
Dear Customer,
Thank you for sharing your feedback with us.
We’re sorry to hear about your experience at our store and that you felt you were treated impolitely by our sales assistant. This is not the level of customer service we aim to provide, and we sincerely apologise for the frustration and disappointment caused.
We appreciate you bringing this to our attention and will pass your feedback to the relevant team for review.
Kind regards,
Cake Box Customer Service Team
Great cake for great price!
11 October 2026
The Velvet strawberry cake was amazing
The Velvet strawberry cake was amazing, went down well with all the guest, especially the birthday girl..highly recommend it..
10 October 2026
Delicious cake ordered for my birthday
Delicious cake ordered for my birthday! I was pleased with it, thanks Cake Box! 5 stars! :)
9 October 2026
I ordered a cake for my mother in laws…
I ordered a cake for my mother in laws 90th birthday and it was ready to collect the next day . Very easy to Order online. The cake looked amazing and tasted delicious I would highly recommend cake box
10 October 2026
Such a lovely cake—fresh
Such a lovely cake—fresh, soft and absolutely delicious! Thank you for making it so special. Highly recommend! ⭐⭐⭐⭐⭐
11 October 2026
I ordered the cake for my Husband’s…
I ordered the cake for my Husband’s birthday.Delicious and very soft cake with freshly made cream. We enjoyed it very much 😍 Thank you.
6 October 2026
Cake was amazing
Forgot to do this for my cake in July. But it tasted amazing and looked so so good. My mum can't have Soya but the cake said may contain and she was absolutely fine so that made it even better.
1 August 2026
Amazing vanilla and coconut cake…
Amazing vanilla and coconut cake beautifully decorated
11 October 2026
The team In staines are fantastic
The team In staines are fantastic! Always helpful! Thank you.
4 October 2026
Ease in ordering online and collection…
Ease in ordering online and collection from store.
11 October 2026
The cake was absolutely delicious
The cake was absolutely delicious, beautifully decorated, and made with so much care. It looked amazing and tasted even better! Everyone loved it, and it made the celebration extra special. Thank you for the lovely cake and wonderful service. Highly recommended! 🎂
11 October 2026
Hazlenut Tiramisu Cake was delicious…
We are ordering from Stevenage Cake Box for the past 5 years… Cakes are absolutely delicious here and Staffs are very friendly and provide wonderful service.
10 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.