Ashampoo Reviews 

20,926
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have Ashampoo Burning Studio and Home Design. I don't use Home Design too often so I can't accurately review that. However, when it comes to burning media, I can testify that Ashampoo Burning Studi... See more

Rated 5 out of 5 stars

I have been using Libreoffice for years and it is a good office suit, but, it has three programs I would never use. The office suit takes a lot of memory and as you type in writer the words lag behin... See more

Rated 5 out of 5 stars

Até agora tudo deu certo e deu bom resultado de acordo com as normas estabelecidas antes da compra. E vem tudo rapidinho. So far everything has gone well and has given good results in accordance wi... See more

Rated 5 out of 5 stars

49% bad reviews? Clearly, the customers who are satisfied are _not_ leaving a message. I like Ashampoo software. It gets the job done without having unnecessary bells and whistles. An interm... See more

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Company details

  1. Software company
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  3. Software Vendor

About Ashampoo

Written by the company

Unternehmensüberblick:

Ashampoo GmbH & Co. KG ist ein in Rastede, Deutschland, ansässiges Softwareunternehmen, das sich auf die Entwicklung und den Vertrieb von Softwarelösungen für Windows-Betriebssysteme spezialisiert hat. Gegründet im Jahr 1999 von Rolf Hilchner, hat sich Ashampoo zu einem der führenden Unternehmen in der Branche entwickelt und bietet eine Vielzahl von Produkten und Dienstleistungen für Privat- und Geschäftskunden weltweit an.

Produkte und Dienstleistungen:

Ashampoo bietet ein breites Spektrum an Softwarelösungen, die sich in verschiedene Kategorien einteilen lassen, darunter:

System Utilities: Ashampoo entwickelt Software, die die Leistung von Windows-Betriebssystemen optimiert und verbessert, wie zum Beispiel Systemoptimierung, Backup inkl. Wiederherstellung, Brennprogramme und Sicherheitslösungen.

Multimedia-Software: Ashampoo bietet eine breite Palette von Multimedia-Softwarelösungen, einschließlich Audio-, Video- und Bildbearbeitungsprogrammen sowie Brennprogramme.

CAD-Software: Ashampoo hat auch CAD-Software im Angebot, die es Benutzern ermöglicht, Architektur- und Konstruktionsprojekte zu planen, gestalten und präsentieren.

Top-Titel: Besonders beliebt sind Ashampoo WinOptimizer, Ashampoo Burning Studio, Ashampoo Backup Pro, Ashampoo Driver Updater, Ashampoo PDF Pro und Ashampoo Office. Alle Programme sind in stetiger Entwicklung und werden regelmäßig in neuen Versionen veröffentlicht.

Kundensupport und Service:

Ashampoo legt großen Wert auf Kundenzufriedenheit und bietet umfassenden Support für seine Produkte. Kunden können auf Hilfsressourcen wie Online-Hilfe, HowTo-Videos, FAQs, Benutzerhandbücher und Tutorials zugreifen, um bei der Nutzung der Software Unterstützung zu erhalten. Darüber hinaus bietet Ashampoo einen technischen Support per E-Mail für Kunden, die zusätzliche Hilfe benötigen.

Vertrieb und Marketing:

Ashampoo vermarktet seine Produkte hauptsächlich online und vertreibt sie über seine eigene Website sowie über Partner-Websites und Plattformen von Drittanbietern. Über die neue Plattform Connect wird eine weitere Möglichkeit angeboten, Produkte zu kaufen, zu installieren und Updates zu beziehen. Das Unternehmen bietet häufig Sonderangebote, Rabatte und kostenlose Testversionen seiner Produkte an, um Kunden die Möglichkeit zu geben, die Software vor dem Kauf auszuprobieren.

Unternehmensphilosophie:

Ashampoo entwickelt qualitativ hochwertige und benutzerfreundliche Softwarelösungen, die den Bedürfnissen von Privat- und Geschäftskunden gerecht werden. Besonderes Augenmerk liegt auf logischem Aufbau, hochwertigem grafischen Design und guter Usability. Das Unternehmen legt Wert auf Innovation, Kundenzufriedenheit und kontinuierliche Verbesserung seiner Produkte und Dienstleistungen.

Fazit:

Die Ashampoo GmbH & Co. KG ist ein renommiertes Softwareunternehmen, das eine Vielzahl von Softwarelösungen für Windows-Betriebssysteme entwickelt. Mit seiner breiten Palette an Produkten und dem Engagement für Kundenzufriedenheit und Innovation hat sich Ashampoo als einer der führenden Anbieter in der Branche etabliert.

 

Unser Versprechen

30 Tage Geld-zurück-Garantie

30 Tage Geld-zurück-Garantie
Wir möchten, dass Sie mit uns als Unternehmen und unseren Produkten zufrieden sind. Haben Sie ein Produkt versehentlich gekauft oder es wird Ihren Erwartungen nicht gerecht, wenden Sie sich einfach an uns. Bis zu 30 Tage nach Kauf bekommen Sie Ihr Geld zurück, ohne Wenn und Aber!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.7

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(20,926)

5,217 reviews in the last 12 months

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Rated 5 out of 5 stars

Ashampoo Office 27, New and Great!

I have been using Libreoffice for years and it is a good office suit, but, it has three programs I would never use. The office suit takes a lot of memory and as you type in writer the words lag behind. Among a few other minor details. I always looked for stand alone programs in one office suit. Now we have it, and it's great. Ashampoo Office 27. Yes it's a one time low payment and it has three stand alone programs. There are to much great things about it to list but as a novel writer one thing I needed was to check my writing in an AI for misspelled words then copy it and put it back in Writer in the same format it was in. And Office 27 did that and more. Very compatible with MS office. I would never buy MS Office I hated using it when I did. Ashampoo Office 27 has it over MS Office.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

I have Ashampoo Burning Studio and Home…

I have Ashampoo Burning Studio and Home Design. I don't use Home Design too often so I can't accurately review that.
However, when it comes to burning media, I can testify that Ashampoo Burning Studio works GREAT and is easy to use. It is my goto app for disk media creation!!!!

23 September 2026
Unprompted review
Rated 1 out of 5 stars

For many years I was a happy customer…

For many years I was a happy customer of Ashampoo and bough different products. Then I bought a half year ago the Backup Pro 27 update. It's buggy and does work much worst den then 26 version. I contacted the support and they promised me to fix the problem. Since them I ask multiple times if the problem is fixed now. First I got unfriendly answers because I did request for an update and now I didn't get any response on my requests. Maybe the good times of Ashamppo are over.

31 July 2026
Unprompted review
Ashampoo logo

Reply from Ashampoo

Thank you so much for your valuable feedback! We truly appreciate you taking the time to share your thoughts with us.
We want to assure you that our support team is committed to responding to all inquiries within 48-72 hours. In rare cases, responses may take slightly longer due to high volume.
If you haven't received a reply from us, we kindly recommend checking your spam or junk folder first, as some email providers occasionally filter our messages incorrectly.
Should you still not have heard from us, please don't hesitate to reach out to our support team again. We're here to help and will do our best to assist you as quickly as possible.
We truly value your patience and support.

Rated 5 out of 5 stars

Excelent support and product.

Excelent support even for reinstalling old software on new PC.
I'm impressed!
Software (Ashampoo Snap) also works well; I rarely use it, but when I need to capture video from screen, etc, it's what I use.
Thank you Ashampoo!

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Used to be a great software company, now pushing fear-based snake oil

I have been a loyal supporter of Ashampoo software for a long time, but I have finally closed my account and deleted their software for good.

While they still make a few decent core utilities, their business model has shifted aggressively toward predatory, fear-based marketing. My breaking point was receiving email blasts aggressively promoting third-party software like Abelssoft's "SSD Fresh" alongside their own "Driver Updater."

Both of these products are complete snake oil. Modern operating systems (Windows 10 and 11) have natively handled SSD optimization and stable driver management completely flawlessly in the background for over a decade. Selling placebos that rely entirely on scaring non-technical users into thinking their hardware is failing or running hot is shameful. Worse, third-party driver updaters are notorious for pulling generic drivers that can actively destabilize a PC.

Ashampoo clearly knows that tech-literate users see straight through these tactics, but they seem perfectly content to alienate their long-term loyal customer base to make a quick profit off less-savvy users who panic-buy.

When I closed my account in protest, I received a cold, automated confirmation with zero acknowledgment of this feedback. If you understand how a modern PC works, avoid this ecosystem. There are plenty of fantastic, lightweight, and honest open-source alternatives out there that don't rely on manufactured anxiety.

8 July 2026
Unprompted review
Ashampoo logo

Reply from Ashampoo

Thank you for sharing your honest feedback. We genuinely appreciate your support and regret that your recent experience fell short of our standards.
Your concerns about our marketing approach and product recommendations are noted.
Constructive feedback like yours helps us evaluate our practices. We respect your choice to explore alternatives and understand that rebuilding trust requires genuine change.
Should you reconsider in the future, we remain open to dialogue. We appreciate your candor and wish you well.

Rated 3 out of 5 stars

You already purchased but they still AD Bomb you for upgrades

For the most part their apps/softwares does what it purports to do, in the description of their product profiles. I have several, some I've renewed if I think they offer a function that helps me with time, convenience, or makes my devices better in function, speed, and security. I don't generally purchase their creator or design apps as they seem rather mid or not up to par to industry standards. But for their utilities, I'd give them a try. What I dislike so much about Ashampoo is their annoying, incessant advertising of their products, or upgrades. The updates would be fine, but these important software updates are usually accompanied by ads for upgrades or new other apps. If I already purchased the app, why would you keep trying your marketing on me and selling me more products. It makes most consumers like me NEVER consider purchasing ever again from you. This is the same with Norton Products. Or similar antivirus/pc optimizer programs. They are annoying AF with their marketing strategies.

11 June 2026
Unprompted review
Ashampoo logo

Reply from Ashampoo

Thank you very much for your feedback! Please note that you can opt out of email advertising through your account in the notification settings, where you can also configure and adjust them. If you have any questions on this topic, please feel free to contact our customer support at support@ashampoo.com.

Rated 5 out of 5 stars

Simple, fast and trustworthy

This application is very good. "What You Hear" loopback feature is really great. It has a good recording quality, it's fast and lightweight as an app, a really useful tool with my guitar recordings. Thank you so much, you made my life a lot easier.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

This product isn’t worth the hassle

This product isn’t worth the hassle. The license system breaks constantly, requiring you to re‑enter your key every time you open it — and even then it may not activate. Support can reset it, but the process drags on for days.

27 April 2026
Unprompted review
Ashampoo logo

Reply from Ashampoo

The license should not require reentry that often, therefore something seem to block our program or remove the license from your computer (such like a reinstall of Windows)

If additional security software is installed, please review the relevant rules and access permissions within these security solutions. Please contact us via support@ashampoo.com so we can troubleshoot the issue

Rated 1 out of 5 stars

Ashampoo Backup 27 restore SLOW

I made backups of my Windows 11 system disk with Ashampoo backup 27. I'm trying to restore my disk (SSD, 900GB) from a backup on an external HDD. It's taken 32 hours so far and is still not finished. Repeated requests for advice from Ashampoo's so-called help desk have gone unanswered. Anything from this company should be avoided like the plague.

Since I posted this, Ashampoo has replied saying they respond to help requests within 72 hours. I got a reply after 36 hours which basically told me they couldn't help. They want me to send a log if the restore ever completes so they can do a postortem. The Ashampoo restore console provides zero diagnostic information when running. Backup is routine, but a restore is an emergency situation. Make sure you get a system that works when things go wrong. That's not Ashampoo

18 March 2026
Unprompted review
Ashampoo logo

Reply from Ashampoo

At Ashampoo, we provide support for our products within 72 hours. Typically, you will receive a response within this timeframe, often sooner. If your inquiry has been pending for longer, please feel free to reach out again at support@ashampoo.com. Thank you for your understanding.

Rated 1 out of 5 stars

Tried to purchase from the site only to…

Tried to purchase from the site only to be left for a day and my payment to be declined twice now. I have used 2 different cards now with no luck at all and i have been put off buying any product from ashampoo again as of this day. It does not take a full 24hrs to check a payment only to be declined and being told its your cards not cleverbridge.

11 February 2026
Unprompted review
Ashampoo logo

Reply from Ashampoo

Please contact our support team at support@ashampoo.com so we can take care of it. Thank you in advanvce.

Rated 5 out of 5 stars

Excellent software

Excellent software. Excellent communication.
I have two software packages from Ashampoo and are 100% reliable.
I have used them now for now five years, no issue.
Thankyou.

28 December 2025
Unprompted review

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