Arnold Clark Reviews 

196,371
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 22,023 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the friendly and knowledgeable staff, noting that sales consultants are exceptionally helpful, professional, and entirely free of high-pressure tactics throughout the purchase. Buyers frequently mention that finding the right vehicle and completing all necessary paperwork proceeds very quickly, ensuring a completely seamless and very pleasant transaction for everyone involved. However, some customers also noted occasional issues with after-sales service, describing frustrating experiences with unexpected mechanical faults right after purchase. A few reviewers expressed dissatisfaction with vehicle preparation, pointing out unaddressed maintenance issues and unhelpful communication when attempting to resolve complaints.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely professional,... See more

Service

Consumers find service to be positive, highlighting professional sales teams, helpful staff, and smooth... See more

Product

Reviewers mention positive feedback about product, noting that vehicles are generally received in a clean,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that reviewers felt... See more

User experience

Clients share positive opinions on user experience, highlighting how sales staff make the purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A seamless transaction covered in two visits. Viewing and paperwork. It was faster as I was tech savvy, downloading apps and viewing, reading through and ticking boxes. It was helpful that I was g... See more

Company replied

Rated 5 out of 5 stars

Great experience with Duncan (Ayr branch peugeot) when changing our car from a 23 plate to a 76 plate. He was polite, helpful answered all our questions without being overbearing. Would recommend him... See more

Company replied

Rated 5 out of 5 stars

I visited Arnold Clark in Newcastle under Lyme and the care I received from Natalia was outstanding. She listened to exactly what I was looking for and found my dream car, nothing was to much trouble... See more

Company replied

Rated 5 out of 5 stars

Greig Kelly at the Linwood motorstore/BYD garage was extremely helpful and not pushy when looking at cars and made the process very quick and simple. Whole process went smoothly and everything was wel... See more


Company details

  1. Car dealer

About Arnold Clark

Written by the company

Our story

Founded in 1954, Arnold Clark is the UK’s largest independent, family-run car retailer. The company started with a single-car showroom on Glasgow’s Park Road, given flight by its founder’s simple philosophy: to offer genuine value for money and customer service of the highest level.

Nowadays, Arnold Clark has over 180 branches across the UK – selling over 200,000 cars a year in locations stretching from Elgin to Southampton. With over 20,000 used cars, new cars, nearly new cars, new vans and used vans in stock at any one time, customers can buy their next vehicle in branch or even online from the comfort of home with Click & Collect. The company continues to stand apart from its competitors thanks to its industry-leading ‘Best Deal Guarantee’ – a commitment to offering customers the best used car deals in the UK.

Beyond car sales

And while Arnold Clark is a name that’s synonymous with vehicle sales, there’s much more to the business than you see on the showroom floor. The Group offers everything that a customer might need for the onward journey, with parts and servicing departments, an accident repairs division, and insurance services.

Driving the EV future

The company has also significantly invested in EV technology and the future of the automotive industry – launching its own UK-wide, ultra-rapid charging network with over 500 charge points, and acquiring EV charge point installation provider Bumblebee. Since taking these steps, Arnold Clark has been recognised for its commitment and investment in EVs – winning ‘EV Retailer of the Year’ at the Motor Trader Awards in 2022, the ‘Innovation Award’ at the Auto Trader Retailer Awards in 2023 and EV Advocate of the Year at the AM Awards 2026.

Continued expansion

The Group continues to expand its footprint with a vehicle rental and fleet management operation (Arnold Clark Car & Van Rental and Arnold Clark Leasing), vehicle auction division (Central Car Auctions), security alarm and fire safety provider (Assure Alarms), EV charge point provider (Bumblebee) as well as an industry-leading training group (GTG Training). With five dedicated training centres across the UK, GTG Training provides high-quality training courses and education across a wide range of disciplines, including Business Skills, Computer & IT, Health & Safety, Transport & Logistics and Automotive Technical.

Giving back to our communities

And while its business operations continue to flourish, Arnold Clark remains committed to giving back to the communities it serves and supports. This is demonstrated through its continued support of local schools, charities, community groups and sports teams through initiatives like the Community Fund and Gear Up For Sport, as well as high-level sponsorships of events like the Kiltwalk. Since its launch in March 2021, the Community Fund has helped over 20,000 organisations across the UK from a wide range of backgrounds.

Recognised for excellence

Recognised by many industry figureheads over the years, Arnold Clark has received many accolades for its innovative and forward-thinking approach to car sales – including from the AM Awards, Motor Trader Awards, Auto Trader Retailer Awards, Autocar Awards and more. To learn more about Arnold Clark, visit www.ArnoldClark.com

Start your search

Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer – and provides flexible vehicle hire solutions for customers across the UK. Founded in 1963 with a fleet of just 12 vehicles, the business has grown to operate more than 35 rental branches nationwide. Serving customers from Glasgow to London, Arnold Clark Car & Van Rental offers a wide range of vehicles for both personal and business use. In addition to short- and long-term vehicle hire, the company provides tailored rental solutions for businesses, flexible fleet options and dual control hire for learners. Backed by decades of industry expertise, Arnold Clark Car & Van Rental continues to deliver exceptional choice, value and customer service to customers from across the UK and around the world.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

The Deal Drop

There’s never been a better time to upgrade.

There’s never been a better time to upgrade.

Our Deal Drop has landed. Get that new-car feeling, without the new car price! Explore a wide range of nearly new and used cars – all with low mileage – and save thousands on cost new.

Plus, get a home charger from just £699 when you buy a fully electric used car.

Don’t miss out – shop at ArnoldClark.com today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(196,371)

21,034 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Everything was great, a smooth efficient service, no pressure applied, Rachael from silverlink branch was very professional polite and basically did everything for us. It would be fair to say I would have no hesitation in recommending people to take a look at Arnold Clark and their products

10 October 2026
Rated 5 out of 5 stars

Changing cars

Robert Mitchell at Mazda branch in Glasgow is very kind, patient and dedicated . He has a very good knowledge of his job, offering all details needed and making sure you are getting the right car .and the best deal. On the day we picked up the car we were welcome by lovely Michelle at the coffee shop who offered tea and coffee while waiting . Thank you all

12 October 2026
Rated 5 out of 5 stars

Great experience

Smooth sailing when I went in to purchase my new car. Bobby was fabulous and so helpful. Anyone going in to AC should request to speak to him. Great guy ☺️

10 October 2026
Rated 5 out of 5 stars

Great experience

Purchasing the car was easy and kept informed at all stages of the process. Joe who helped me throughout the sale was great

10 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look