The whole process of completing a part exchange for our new Skoda was relaxed and smooth. Raj welcomed us at the door and was extremely knowledgeable and friendly. Went on a long test drive along dif... See more
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Absolutely top notch service from Toyota Barnsley (Vertu). Welcomed at the door with a coffee...always a good start😀 Staff not pushy at all but very helpful at all stages of the buying process. Appoi... See more
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Great experience purchasing my new car, the staff was very helpful in finding the model and colour I wanted. Harrison made it very easy and answered any questions I had, if he wasn't sure Jordan was t... See more
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Vertu at burton were absolutely amazing with me and getting my new car. Was slightly unsure on what make and model to go to. We personally were greeted with Danielle and she was absolutely wonderful.... See more
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Company details
About Vertu Motors
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Gateshead, United Kingdom
- 0330 178 8887
- customerservices@vertumotors.com
- vertumotors.com
4.8
Excellent
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Gary and Mitz
Seamless and not the usual car buying experience, it was a pleasure to buy from these guys
2 October 2026
Unprompted review
Excellent salespeople
Daryl Mole was excellent . Extremely helpful and very fair . A credit to your company
2 October 2026
Unprompted review
Ben from Vertu Derby I can say hands…
Ben from Vertu Derby I can say hands down is the best Sales executive. He was so patient with us even as he explained the process to us, Very good at communicating and friendly environment. This was one of the best experience I’ve had.
9 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your fantastic review.
We're delighted to hear that Ben at Vertu Derby provided such an outstanding experience. It's wonderful to know that he was patient, took the time to explain the process clearly, and kept you well informed throughout your journey.
Providing excellent communication, a friendly atmosphere and ensuring our customers feel comfortable and supported every step of the way is exactly what we strive for, so we're thrilled that Ben delivered this for you.
Your comment that this was one of the best experiences you've had is great to hear, and we'll be sure to pass your kind words on to Ben, who will be delighted to receive your recognition.
Thank you for choosing Vertu Derby. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards, Dawn
Our new 3008
Everything went smoothly from start to collecting the car
24 September 2026
Unprompted review
Reply from Vertu Motors
Thank you for your feedback.
We're delighted to hear that everything went smoothly from start to finish and that collecting your new car was such a positive experience. Providing a seamless, straightforward and stress-free journey for our customers is exactly what we strive for, so it's wonderful to know we delivered that for you.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards, Dawn
Israr
The agent was new and told us so- we gave leeway but he was very good accommodating and patient- he’ll be an asset to your company
17 September 2026
Unprompted review
Reply from Vertu Motors
Thank you for your feedback.
We're delighted to hear that, despite being new to the role, our team member provided such a positive experience. It's wonderful to know that he was accommodating, patient and helpful throughout, ensuring you felt supported every step of the way.
Starting a new position can be challenging, so we're especially pleased that his dedication and commitment to great customer service shone through. Your confidence in his future success means a great deal, and we're sure he'll be delighted to hear your kind words.
Thank you for your understanding, encouragement and for taking the time to share your experience. We look forward to welcoming you back in the future.
Kind regards, Dawn
My experience with Vertu hyundai…
My experience with Vertu hyundai Dunfermline is very positive brilliant and professional service from ordering my new car to receiving it I'm totally chuffed with it and the service i received was 100%
12 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your wonderful feedback.
We're absolutely delighted to hear that your experience with Vertu Hyundai Dunfermline was so positive from start to finish. It's fantastic to know that you received brilliant and professional service throughout the entire journey, from ordering your new car right through to taking delivery.
Most importantly, we're thrilled to hear that you're totally chuffed with your new car! Providing a smooth, enjoyable and stress-free experience is exactly what we strive for, so it's wonderful to know that the service you received met your expectations 100%.
Thank you for choosing Vertu Hyundai Dunfermline and for taking the time to share your experience. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards, Dawn
New Car
Professional and pleasant staff who had excellent knowledge, they made buying a car very easy and stress free.
12 October 2026
Unprompted review
Reply from Vertu Motors
hank you for your wonderful feedback.
We're delighted to hear that our team provided a professional, pleasant and knowledgeable service throughout your car-buying journey. Making the process easy, straightforward and stress-free for our customers is exactly what we strive for, so it's fantastic to know that your experience reflected this.
It's especially pleasing to hear that the team's expertise and friendly approach helped give you confidence throughout the purchase, ensuring everything went smoothly from start to finish.
Thank you for choosing us and for taking the time to share your experience. We hope you enjoy many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards, Dawn
Reply from Vertu Motors
Thank you for your feedback.
We're delighted to hear that you received great service from our team and found everyone to be friendly and helpful throughout your experience. Providing a welcoming atmosphere and ensuring our customers feel supported every step of the way is something we take great pride in, so it's wonderful to know this was reflected in your visit.
Thank you for choosing us and for taking the time to share your experience. We hope to welcome you back again in the future.
Kind regards, Dawn
Amazing customer service
Craig was an amazing sales person. Put me at ease straight away with his terrible jokes and didn’t judge my terrible trade in that was covered in duct tape! He explained everything to me slowly which was necessary and I walked away with an amazing deal. Can’t recommend them more.
8 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your fantastic review.
We're delighted to hear that Craig made such a positive impression and helped put you at ease from the very beginning. It's great to know that his sense of humour, friendly approach and willingness to take the time to explain everything clearly made the experience enjoyable and comfortable for you.
We're especially pleased that Craig helped you secure an amazing deal and made the whole process straightforward, regardless of the condition of your trade-in! Providing a welcoming, no-judgement atmosphere where customers feel supported and valued is exactly what we strive for.
Thank you for your kind words and recommendation. We'll be sure to pass your feedback on to Craig, who will be delighted to hear how much you appreciated his efforts (and his jokes!).
We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards, Dawn
Really good experience through out Mark…
Really good experience through out Mark Selby really provided a good service throughout and went above and beyond to ensure everything come together with minimal delay.
12 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your fantastic review.
We're delighted to hear that you had a really good experience throughout your purchase and that Mark Selby provided such excellent service from start to finish. It's wonderful to know that he went above and beyond to ensure everything came together smoothly and with minimal delay, helping to make the process as straightforward and stress-free as possible.
Providing dedicated support and keeping things moving efficiently for our customers is exactly what we strive for, so we're thrilled that Mark delivered this level of service for you.
We'll be sure to pass your kind words on to Mark, who will be delighted to receive your recognition.
Thank you for choosing us, and we hope you enjoy many happy miles in your new vehicle.
Kind regards, Dawn
Extremely poor customer service
My 3.5 month old Qashqai e-Power completely died on me on 16th September. RAC diagnosed as a faulty battery, jump-started the car, and told me to take to Nissan. I dropped the car off at Vertu Nissan Glasgow South on 18th September, and as at 14th October it is still there. In fact, it hasn’t been touched in the past 12 days. The last two times I have called for updates (a week apart) I have been told that Nissan had requested photographs of alarm wiring, and keep asking for further tests. Same update a week apart, and the car lay untouched in between times. No one, from the bottom to the top has the courtesy to phone back when they say they will. I spoke to the General Manager on 9th October about the process for rejecting the car, (as that is the stage I am at, given that we are no nearer a solution) and he was going to get back to me by that afternoon. Four days later, no call or email….
Due to a complete lack of progress, and apparent apathy from Vertu, I have today logged an official complaint with Vertu Head Office and Nissan UK. I should point out at this stage that I very rarely complain about poor service, but given the large financial outlay for a defective car, and lack of any tangible progress in repairing the problem, I am at my wit’s end. Never been so stressed about a new car in my life.
I see similar complaints going back over a few months, so clearly Vertu is not making any effort to resolve poor customer service.
I have been a customer of this dealership for over 10 years, and this is the 4th Qashqai I have bought from them. I bought the 4th car because the service I received previously was top notch. What has gone wrong?
18 September 2026
Unprompted review
Reply from Vertu Motors
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks, Dawn
Everybody was great
Everybody was great . But darren went out of his way for me . Even delivered the car to me
5 September 2026
Unprompted review
Reply from Vertu Motors
Thank you for your wonderful feedback.
We're delighted to hear that you had such a positive experience with our team. It's especially great to know that Darren went above and beyond to make things as easy and convenient as possible for you, even taking the time to deliver the car personally.
Providing exceptional customer service and going the extra mile for our customers is what we strive for, so we're thrilled that Darren's efforts made such a difference to your experience.
We'll be sure to pass your kind words on to Darren, who will be delighted to receive your recognition.
Thank you for choosing us, and we hope you enjoy many happy miles in your new vehicle.
Kind regards, Dawn
The service I received from Vertu…
The service I received from Vertu Motors - Hyundai Bristol was superb. I particularly want to mention Neil, Steve and Andy. Thank you for the excellent service you provided me!
I replaced my car with another Hyundai simply so that I could continue using their service. Thanks guys!
13 October 2026
Unprompted review
Reply from Vertu Motors
hank you for your wonderful review.
We're absolutely delighted to hear that you received superb service from the team at Vertu Hyundai Bristol. It's especially fantastic to know that Neil, Steve and Andy made such a positive impression and provided the excellent level of customer care that keeps customers coming back.
There is no greater compliment than hearing that you chose another Hyundai so that you could continue to benefit from the team's service and support. That speaks volumes about the relationships they build with their customers and the dedication they show every day.
We'll be sure to pass your kind words on to Neil, Steve and Andy, who will be thrilled to receive your recognition.
Thank you once again for your loyalty and for taking the time to share your experience. We wish you many happy miles in your new Hyundai and look forward to welcoming you back to Vertu Hyundai Bristol in the future.
Kind regards, Dawn
Reply from Vertu Motors
Thank you for your feedback.
We're delighted to hear that you received great, efficient service from our team. Providing a smooth, professional and hassle-free experience is something we strive for every customer, so it's wonderful to know we delivered that for you.
Thank you for choosing us and for taking the time to share your experience. We hope to welcome you back again in the future.
Kind regards, Dawn
The staff were friendly and very…
The staff were friendly and very professional, product knowledge was outstanding from Ash and Alan, would definitely recommend this dealership
13 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your fantastic review.
We're delighted to hear that you found our team friendly and professional, and that the product knowledge demonstrated by Ash and Alan was outstanding. Taking the time to understand our vehicles and share that knowledge with customers is an important part of delivering a great experience, so it's wonderful to know their expertise helped make your visit such a positive one.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Ash and Alan, who will be thrilled to receive your recognition.
Thank you for choosing us, and we look forward to welcoming you back in the future.
Kind regards, Dawn
Very good customer service from Josh
Very good customer service from Josh, kept us up to date with how it was going throughout.
Listened to what we wanted.
Overall a very good experience.
12 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your wonderful feedback.
We're delighted to hear that Josh provided such excellent customer service throughout your journey. It's fantastic to know that he kept you updated every step of the way, took the time to listen to what you wanted, and ensured the process was tailored to your needs.
Providing clear communication and a customer-focused experience is exactly what we strive for, so we're thrilled that Josh helped make your experience such a positive one.
Thank you for taking the time to share your comments. We'll be sure to pass your kind words on to Josh, who will be delighted to receive your recognition.
Kind regards, Dawn
Excellent customer service Rebecca was…
Excellent customer service Rebecca was great and approached explaining everything
13 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your wonderful feedback.
We're delighted to hear that you received excellent customer service and that Rebecca was so helpful throughout your experience. It's fantastic to know that she took the time to explain everything clearly, ensuring you felt informed, comfortable and confident every step of the way.
Providing friendly, knowledgeable and supportive service is exactly what we strive for, so we're thrilled that Rebecca made such a positive impression.
Thank you for choosing us and for taking the time to share your experience. We'll be sure to pass your kind words on to Rebecca, who will be delighted to receive your recognition.
Kind regards, Dawn
Great customer service
We travelled 2,30 hours to seal our deal. All negotiation was made through email and phone calls. When we met Ben and Geoff in the day we felt very welcomed and felt at easy to either go or not with the deal. There were no pressure, no uncomfortable discussions, just pure and simple easy business. We went for a test drive and loved the car. All support, assistance and explanation was provided by Ben in a very professional and knowledgeable way. Even a month later I still receive phone calls to check about how we feel about the car and if we need any help with anything. I highly recommend going to this car dealer even if is far away from where you live is well worth it.
24 September 2026
Unprompted review
Reply from Vertu Motors
Thank you for taking the time to leave such a detailed review and recommendation.
We're delighted to hear that your experience was worth the 2½-hour journey and that Ben and Geoff made the entire process so straightforward from start to finish. Buying a car remotely can sometimes feel daunting, so it's fantastic to know that the communication by phone and email gave you confidence before you even arrived.
We're especially pleased that, when you visited, you felt genuinely welcomed and comfortable, with no pressure or obligation at any stage. Creating a relaxed environment where customers can make the right decision for themselves is exactly what we aim for.
It's wonderful to hear that you loved the car following the test drive and that Ben's professionalism, knowledge and clear explanations helped make everything easy to understand. We're also delighted that the support didn't end once you drove away, and that Ben has continued to check in with you to ensure you're still enjoying your car and to offer any assistance you may need.
Thank you once again for your kind words and recommendation. We'll be sure to pass your feedback on to Ben and Geoff, who will be thrilled to receive your recognition.
We hope you continue to enjoy your car and look forward to welcoming you back in the future.
Kind regards, Dawn
Thank you Nick amazing customer service
14 October 2026
Unprompted review
Reply from Vertu Motors
Thank you for your kind feedback.
We're delighted to hear that Nick provided amazing customer service throughout your experience. Delivering friendly, professional and attentive support is what we strive for, so it's wonderful to know that Nick made such a positive impression.
We'll be sure to pass your thanks and recognition on to Nick, who will be thrilled to hear your comments.
Thank you for choosing us, and we look forward to welcoming you back in the future.
Kind regards, Dawn
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