Workwell Accountancy Reviews 

I've been with the Workwell team for many years and whilst there is a bit of staff churning, I've always been made aware of my named accountant and staff are always quick to respond to queries.

I want to give a special mention to Ross who has been my accountant for a few years now and has patiently dealt with the turgid HMRC machine for the last 2 years whilst I try to close down my Company. His patience and continued helpfulness has been excellent.

Workwell are extremely efficient and place the customer first and foremost Jamal and Ross proved an excellent service I would highly recommend workwell

Service, staff, and communication professional and efficient.

I've been using Workwell for quite a while now, and always find them reliable, helpful and efficient.

Letitia especially, has been very helpful to me.

Workwell bought my Accountants firm some 7 years ago.

Method was different and more automated which I did not initially enjoy but things change and that aspect is inevitable.

Supporting me are a more dispersed team but it is in fact broader and wider and that can also be a better thing.

For turnaround times it is beneficial when I am slow or late in communicating data for returns.

On balance there are more resources and they seem to catch up for me and hit deadlines.

I would like an easier chance to call someone sometimes but so far things have been handled well and things get done with rapid realise when required.

New contacts appear which is good for the Ltd Co team and gives me new names I.e. new resources.

Jamal Tibby sprung into action with quick response when I was later than usual submitting simple information that I had taken too long on.

Turnaround was responsive to my deadline needs and went into action fast.

Reliable and good backup for me.

Thank you Jamal.

I am a recruitment agency they made the mistake of using Workwell and over 9 months, I’ve barely made a penny.. it’s all smoke and mirrors. Charges left right and centre and when queried, met with total silence. Do yourself a favour and avoid like the plague!

I have used Workwell for over 7 years, I have always found them professional to deal and my recent dealings with Ellie and Danuta have been no exception.

Danuta Wysluch,my accountant at Workwell Solutions,is highly professional and very helpful.She takes time to clearly answer any questions I have. her knowledge and attention to detail give me complete confidence in her work. I truly appreciate Danuta's dedication and reliability.

Very good experience with this firm. They are very proactive, they respond quickly and have made sure I meet the requirements of HMRC and companies house. Highly recommended.

Thanks to Ellie and Ibrahim who have been looking after my account recently.

If you work Freelance or the contract market, you will find it difficult to find a more reliable and friendly service.
Excellent Service.

I’ve been supported by Workwell since founding my company and have consistently felt in very good hands. The service is professional, fast, and responsive. A particular thank you to Dawn Shepherd, who has looked after my business for many years.

Danuta at Workwell Accountancy has been an absolute pleasure to work with. She is highly professional, knowledgeable, and consistently goes above and beyond to ensure everything is handled accurately and on time. I truly appreciate her reliability and dedication, and I would highly recommend her to anyone looking for a fantastic accountant.

Very professional and happy to give advice. My account always gets back to me if she is unavailable when I ring

The agency I worked for used Workwell to process my pay. Initially everything seemed fine, but over time I noticed several issues.

Payments often arrived late on payday, seemingly whenever they were processed rather than at a consistent time (sometimes 8:30am, sometimes 10:30am - find out next payday). The service is also quite costly to use. My main concern, however, was that payslips were rarely provided on time (usually around 7pm AFTER payment had already been received), and when I asked if this could be resolved going forward, my request was refused.

Customer service can be acceptable depending on who you speak to, but overall my experience was disappointing.

Fortunately, my agency no longer uses Workwell and now pays me directly, which means I receive my payslip before payment arrives. Even if my agency had not made this change, I would have preferred to move to any other provider rather than continue using Workwell.

Too expensive!!
Every time I get paid I have to pay the Umbrella company to get my wage! How absurd that is!

Everything went well
Thank you

I was with JSA Workwell for 9 years so I know what I'm talking about. My 2* rating breaks down as follows:
Admin, onboarding, customer service 1* (0* if I could)
Contractor accountants 4*
Umbrella service 2*
These are the reasons for the low * -
Admin one star as they carelessly registered my new ltd company with a spelling error in my name (also the co name) - an error that's immortalised in Co House records for all to see, an injustice made worse by the fact my services concern human error mitigation. JSA don't care.
Accountants 4* I had 2 during the life of my co - both were professional and helpful, the reason I stayed.
Umbrella 2* just about tolerable for 5 years, there were errors, ignored emails, stealth charges, rudeness, and some occasionally helpful staff so 2*.
Seriously HOW ON EARTH do Workwell get a 4.7* ave rating - fakes surely!! Take it from a long-timer, they're not THAT good!

Worst company ever. They are not able to provide the service needed but the worst part is that when they realise they cannot help they just disappear. Sending email or call them is useless.

Incompetence at its finest. I was paid via this umbrella company for 5 weeks. In that time my pay was late or not paid on 3 our of 5 weeks.

Staff pass you from pillar to post and each staff member gave a different excuse s to why I had not been paid.

I was paid late on Xmas eve and not even paid on 2/1/26. Took me all morning to partially resolve.

They tax mileage expenses as their online portal is not fit for purpose and you can’t record mileage without spending an extended period of time doing so.

All in all the worst umbrella company I have ever used.

Avoid at all costs

I'm not a fan of how long it took me to get paid. I also dislike the format of the webpage.