Banner for Gorilla Accounting

Gorilla Accounting Reviews 

2,261
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated accountants and support team for being incredibly responsive, patient, and exceptionally helpful when dealing with complex financial questions and tax returns. People deeply appreciate the clear professional guidance and prompt daily support that make managing small business accounts completely stress-free and straightforward. Some reviewers were not happy with communication transparency and noted occasional initial onboarding delays or portal limitations when trying to track progress. A few people also felt that receiving much clearer and more regular updates regarding ongoing account work would significantly improve the overall service.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, communicative, and professional, consistently praising... See more

Service

Customers consistently note positive experiences with service, highlighting a reliable, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that the team is extremely... See more

Response time

Users describe positive interactions with response time, frequently highlighting that reviewers receive... See more

User experience

People report positive experiences with user experience, noting that reviewers find the process simple to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really happy with the service from Gorilla Accounting. My accountant, Christian Kumawu, is so responsive and friendly, and questions get answered quickly and effectively. This made a big differenc... See more

Company replied

Rated 5 out of 5 stars

Chloe Wiltshire handles my limited company accounts and she is excellent. Year-end accounts, CT600, VAT, PAYE, P60s, dividends, personal Self-Assessment, all through FreeAgent. Always fast, alwa... See more

Company replied

Rated 5 out of 5 stars

Chloe has been a wonderful accountant to work with and answers my questions ina very quick fashion. Nothing is too much trouble, and her patience with me is out of this world. I would recommend Chloe... See more

Company replied

Rated 5 out of 5 stars

I began looking for a new accountant after becoming dissatisfied with the level of service I was receiving for the premium I was paying. I decided to give Gorilla a shot after reading the positive r... See more

Company replied


Company details

  1. Accounting firm
  2. also in
  3. Accountant
  4. Tax advisor
  5. Tax consultant
  6. Tax Preparation
  7. Tax preparation service

About Gorilla Accounting

Written by the company

Get an Instant Quote

We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

Get an Instant Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,261)

247 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supa Team Gorilla ... take a bow!

After completing my Limited Company strike-off recently, I just wanted to extend a big thanks to Gorilla Accounting for all of the excellent support they've given me over this last 8 1/2 years.
Everything has run so smoothly, from the initial engagement through to the formal dissolution of the company earlier this month.
Along the way, we had seamless handovers between individual accountants and Daniel has provided me with a fantastic service over this last couple of years (as did Matt & Harry prior to that).
Also, during any period of absence there has always been someone readily available to help with queries etc and so this review is also in appreciation of the brilliant service provided by 'Team Gorilla'.
Absolutely no hesitation in recommending the services of Gorilla Accounting to anyone out there & I'm sure they'd be my no. 1 choice if starting all over again today.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic

Gorilla Accounting has done an absolutely fantastic job with assisting me with my needs.

I approached them after approaching some other more local companies, and while the local companies did not even respond, Gorilla came back quickly and went far beyond what I was expecting.

I honestly believe I could not have gotten half the things done that needed to be done to get set up as a sole contractor without them. Certainly wouldn't have gotten it right myself.

Very highly recommend them, especially if you need peace of mind when working as a contractor and want to make sure everything is handled financially.

24 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

What a brilliant review, thank you! We're so pleased we could help you get set up as a contractor and make the process easier than expected. It's fantastic to know our support has given you peace of mind, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Still early days for my new company so…

Still early days for my new company so very limited experience working with Gorilla so far, but a very positive experience to date. Very helpful.

2 October 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thanks for your lovely feedback! We're happy to hear things are off to a positive start with your new company. We look forward to supporting you as your business grows!

Rated 5 out of 5 stars

Patient and efficient

I have found gorilla services to be very patient and very efficient. It’s difficult using a service when you have ADHD and ASD and I’m thankful that they have been understanding to this point.

5 October 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for sharing your experience with us. We're really glad our team has been patient, understanding and able to support you in a way that works for you. We truly appreciate your feedback and look forward to continuing to help!

Rated 4 out of 5 stars

Responsive and easy to deal with


Six months in. They have been responsive and easy to deal with acting on anything I've raised, and the FreeAgent set-up works well for a contractor business.

21 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

We're really pleased to hear your first six months with Gorilla have gone so well! It's great that you've found the team approachable and the FreeAgent setup a good fit for your business. Thanks for sharing your feedback!

Rated 5 out of 5 stars

Professional, reliable accountancy service

I've used Gorilla Accounting for 4 years. Year end accounts and tax returns are always handled efficiently and on time, with no hassle. Chloe W is knowledgeable, responsive and very professional. Highly recommended.

2 October 2026
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your loyalty over the past 4 years! It's great to know Chloe has consistently provided a professional and efficient service, making your accounts and tax returns hassle-free. We really appreciate your recommendation!

Rated 5 out of 5 stars

Simple way to deal with tax returns

Very easy and simple process and good communication throughout

8 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thanks for your great feedback! We're pleased everything went smoothly and that you were kept well informed throughout. We really appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Fast reliable service

I’ve had my 3rd very positive experience with Gorilla Accounting and would highly recommend their services. On this occasion Andrew Bunting provided fast, reliable support and clear, practical guidance whenever I have needed assistance. He is professional, knowledgeable and responsive, taking the time to explain matters clearly and ensure that everything is handled efficiently. His friendly and approachable manner made the whole process straightforward and stress-free. It is reassuring to know that I can rely on Gorilla Accounting for prompt answers and dependable accounting support.

1 October 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

It's lovely to hear you've had another positive experience with us! We're glad Andrew has made everything straightforward and stress-free with his friendly and professional approach. Thank you for your continued trust in Gorilla and for your recommendation!

Rated 5 out of 5 stars

Excellent Service and Outstanding Support from Kinley

I signed up with Gorilla Accounting after reading their excellent reviews, and my experience has certainly lived up to expectations. My accountant, Kinley, has been exceptional throughout.

Kinley is always professional, knowledgeable, and responsive, consistently replying to queries within a day. Most importantly, he provides clear guidance and ensures that I remain fully compliant, giving me real peace of mind.

The service has been reliable, efficient, and easy to work with, and I would highly recommend Gorilla Accounting to anyone looking for a proactive and supportive accounting partner.

28 August 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

We're delighted to hear that your experience with Gorilla has lived up to expectations! It's brilliant to know Kinley has provided such reliable support and given you peace of mind. Thank you for taking the time to share your experience and for recommending us!

Rated 5 out of 5 stars

Highly recommended

I have been using Gorilla for many years as my accountant for my small limited company and have always found them very informative, responsive and professional. I can't fault them. I have had Ivan and then Daniel as my dedicated advisors. When I first set up the company as a contractor I had no experience of running a Limited company but they guided me through the whole process and made it simple to understand.

30 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for being a valued client over the years! We're so pleased that Ivan and Daniel have provided the guidance and support you've needed, especially when starting your limited company. It's wonderful to know we've helped make things easier for you, and we really appreciate your kind words!

Rated 5 out of 5 stars

Working with Gorilla has been a…

Working with Gorilla has been a fantastic experience; they are a truly trusted partner with exceptional service and expertise. A special shoutout to Chloe Wiltshire, who is an accounting genius and has been instrumental in streamlining our financial processes. I cannot thank her and her team enough for their brilliant input and for untangling some very complicated accounting!

30 September 2026
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

What fantastic feedback, thank you! We're delighted that Chloe and the team have been able to simplify some complex accounting matters and make such a positive difference. We'll be sure to pass on your kind words!

Rated 5 out of 5 stars

I've used Gorilla for years and most…

I've used Gorilla for years and most recently Chloe has been my accountant. I find her to be responsive, helpful and knowledgable. Gorilla are not local to me but I've never found that to be an issue. Highly recommended A+

30 September 2026
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your continued support and lovely feedback! It's great to hear that Chloe has been so helpful and responsive, and that distance has never been an issue. We really appreciate your recommendation!

Rated 5 out of 5 stars

Great support for a small business…

Great support for a small business owner

I’ve been really pleased with the support from Gorilla Accounting for my company. Having someone to turn to for the accounting questions that come with running your own business makes a real difference and lets me focus on my work.

A particular thank you to Chris for his super responsive help and guidance, and the rest of the team when Chris is unavailable. It’s reassuring to have that support behind the business.

A very positive experience, and I’d happily recommend Gorilla Accounting to other limited company owners.

28 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for the fantastic review and recommendation! We’re really pleased to hear that having the support of Chris and the wider Gorilla Accounting team has made running your business that little bit easier.

Rated 5 out of 5 stars

Responsive, friendly and good value

I'm really happy with the service from Gorilla Accounting. My accountant, Christian Kumawu, is so responsive and friendly, and questions get answered quickly and effectively. This made a big difference after a poor experience with my previous accountancy firm. The monthly fee is reasonable for what I get. So far, so good.

28 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your kind review! We’re delighted to hear that you’ve had such a positive experience with Gorilla and that Christian has been responsive, friendly, and quick to help with your questions.

Rated 5 out of 5 stars

Great service

Very friendly, helpful service with knowledgable staff at affordable prices. Highly recommend

1 September 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for the fantastic feedback and recommendation! We’re so pleased to hear that you’ve found our team friendly, knowledgeable and helpful, while also receiving great value from our service.

Rated 5 out of 5 stars

Beth is great- service is excellent

Beth is great- service is excellent, highly responsive

26 September 2026
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your great review! We’re delighted to hear that you’ve had such a positive experience with Beth and have found the service excellent and responsive.

Rated 5 out of 5 stars

First-class service from my dedicated accountant

I’ve always received a first-class service from Gorilla Accounting via my dedicated accountant, Bethany, who is very knowledgeable, efficient, professional and approachable. Bethany always made sure I knew what was needed, when it was needed by and clearly explained all options. Fantastic experience overall!

3 August 2026
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your fantastic review! We’re delighted to hear that you’ve consistently received first-class service from Bethany. It’s great to know that her knowledge, efficiency and clear communication have made everything straightforward and kept you well informed throughout.

Rated 5 out of 5 stars

Chloe and the team at Gorilla are brilliant

Chloe Wiltshire handles my limited company accounts and she is excellent. Year-end accounts, CT600, VAT, PAYE, P60s, dividends, personal Self-Assessment, all through FreeAgent. Always fast, always clear, never overcomplicates things.

Two moments this year showed just how much she goes above and beyond. First: she flagged unprompted that my Confirmation Statement was overdue and warned me the company could be struck off and assets go to the crown if I missed it. I had no idea. She sorted it. Second: when I needed a full year-end document at very short notice, she committed to one week, put it in writing, and delivered. Normally this would take 8 to 10 weeks.

When Chloe is unavailable, the rest of the team always steps up. You never feel left without support.

Highly recommend Chloe and everyone at Gorilla.

23 September 2026
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for such a thoughtful review. We’re delighted to hear how well Chloe has supported you across both your company and personal accounting.

It’s especially great to hear that her proactive approach and quick turnaround made such a difference when you needed it most. We’ll make sure your kind words are passed on to Chloe.

We’re also pleased that the wider Gorilla team has been there whenever needed. Providing clear, responsive and dependable support is exactly what we aim for.

Thanks again for your recommendation and for choosing Gorilla!

Rated 5 out of 5 stars

Bethany is a very nice lady who’s…

Bethany is a very nice lady who’s excellent at her job. She’s been very kind and patient with me (as someone who is not very knowledgeable about accounting!)
Thanks for all your help.

21 September 2026
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your lovely review! We’re delighted to hear that Bethany has been so kind, patient and helpful throughout your experience.

We know accounting can sometimes feel a little daunting, so it’s great to hear that Bethany has made things easier and provided the support you need.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look