White Mountain Ski Co Reviews 

150
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the incredibly friendly and knowledgeable staff for offering expert advice, great local recommendations, and a genuinely welcoming atmosphere during every single visit. People also highlight the excellent coffee served in the shop, which creates a delightful environment for everyone who stops by. Online shoppers deeply appreciate the remarkably fast shipping times, top notch merchandise, and wonderful thoughtful touches like personalized handwritten notes and extra items included in their packages. Some reviewers were not happy with occasional delivery delays, missing items, or receiving specific products that were unfortunately not entirely brand new as expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the top-notch quality and... See more

Service

People report positive experiences with service, highlighting prompt shipping, unmatched expertise, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and items are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping at White Mountain Ski Co for several years now and the reason I keep making the trek up north is because of the staff. I’ve never been led astray by their team who is out there test... See more

Rated 5 out of 5 stars

White Mountain Ski Company is the best outdoor retail shop around! Their expertise in equipment, footwear, and local terrain makes them stand out as the best in the business. The staff is friendly c... See more

Rated 5 out of 5 stars

If you’re into adventure in the White Mountains, you’ll be into White Mountain Ski Company. The team there is great at providing local knowledge on everything from trail conditions to snow condition... See more

Rated 5 out of 5 stars

As a trail and ultra runner they have a good variety of the specialized products (shoes, accessories, nutrition) needed to take part in these activities. Staff is knowledgable and helpful. They also h... See more


Company details

  1. Ski Hire Service
  2. also in
  3. Bicycle hire shop
  4. Coffee Roasters
  5. Coffee store
  6. Shoe shop

Written by the company

Outdoor specialty retailer for backcountry skiing, trail running, and mountain biking. We also host events, provide services, and rent all the gear we sell.


Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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4.9

All reviews

(150)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently ordered a hyperlight Pemi…

I recently ordered a hyperlight Pemi Fastpack. The order was complicated, largely because hyperlight was just beginning to ship product. Also, I contributed some confusion around sizing. From beginning to end The folks at White Mountain ski were fabulous; efficient, honest, patient, available, And dedicated to consumer satisfaction. Can’t remember the last time I had an experience with online ordering as good as this one. I give them my highest recommendation with absolutely no reservations. As an aside, the Pemi is absolutely absolutely fantastic!

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Lost order received

I still have not received my order

Edit. Contacted by customer service in regard to review. Explained that I never received the item. Customer service while helpful offered to replace the missing item if i removed the bad review. Not the best approach and why I only update to a 4 star instead of 5. If they would have simply replaced the missing item and not tried to report my initial review as malicious I would give a 5. While the experience was rather pressuring from Andrew to remove or update the review....felt like that was more important than actually rectifying the issue....I am happy overall with the final outcome.

25 July 2026
White Mountain Ski Co logo

Reply from White Mountain Ski Co

Hey Trever! We shipped your order out on July 25th - USPS Tracking : 92001902673388000087766507 - it's showing it was delivered on July 31st. Please reach out to us and we can help resolve this order. Thanks.

Rated 5 out of 5 stars

The perfect business

The single greatest experience I've ever had across any industry. Not just retail, literally anywhere. I have now placed two online orders, both have been quick and the products perfect. Each came with a handwritten postcard. The in store experience is above and beyond. They genuinely cared. They asked questions and took the time to figure out what I needed, instead of just trying to sell me something. They made sure I was comfortable and we chatted. We talked foams, laces, toe boxes, tongues, heel collars, and more. I was given an americano while I waited. We discussed training, past races, upcoming races, you name it. I struggle to find the words to explain the experience but it could not have been better. I immediately called my wife and kids to tell them about it, that's how greatly I was affected. This is the single best business I have ever come across and they have my loyalty when it comes to any product or service they offer. The world needs more of this and I hope they never change.

25 July 2026
White Mountain Ski Co logo

Reply from White Mountain Ski Co

Arron! As a fellow runner and owner of the shop this feedback is exactly what I aimed for when starting the shop - people first, retail second. We get to meet so many incredibly people through the shop and these relationships / being a community resource is what makes it so fun to do what we do. If you need anything else down the road just give a shout and we hope you can make it to one of the many events we host throughout the year. -Andrew

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! I needed a new rechargeable Core battery for an upcoming backpacking trip. The shipping speed was scary fast, customer service and communication were smooth and professional. I'm happy with my purchase!!

25 June 2026

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