SquadLocker Reviews 

8,823
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 951 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally responsive, friendly, and helpful when setting up custom team stores or editing logos. Consumer feedback shows that response times are remarkably fast, and the broad selection of clothing options makes finding favorite apparel easy for everyone involved. Some people were dissatisfied with occasional issues involving incorrect sizing, missing components, or receiving wrong items in their package. Fortunately, reviewers consistently point out that customer service representatives step in right away to resolve these errors and ensure replacements arrive without hassle.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting how helpful and responsive the... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt answers to emails and fast... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality items,... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second or third time we have ordered from squadlocker & always had a positive experience. This past order we received the wrong size product from what we ordered. I sent your customer ser... See more

Rated 5 out of 5 stars

Team was really nice about the package being stolen and even offered to up size the order after hearing feedback from others who said uniforms ran small. Overall handled bumps well!

Rated 5 out of 5 stars

Thank you Squad Locker for noticing the shipping address entered was invalid, not canceling my order, and hanging on to my items until I fixed the shipping address! Also, Mireyah for being so kind dur... See more

Rated 5 out of 5 stars

Customer service was outstanding!!!! Forgot an item when placing an order and reached out to add it, which i was unable but Mireya in all her glory took care of me. She gave me a free priority shippin... See more


Company details

  1. Software company
  2. also in
  3. Activewear shop
  4. Custom T-shirt Shop
  5. Printed clothing store
  6. Sportswear Shop
  7. Uniform Shop

Information provided by various external sources

Create and sell all of your custom sports team gear, in one spot, online, without the hassle. Never a setup fee. No minimum order. Free logo design & edits.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,823)

888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jairo was fantastic

Jairo was fantastic helping me correct an error in my order. He helped me with a quick fix! I really appreciate the assistance and customer service he provided.

13 October 2026
Rated 5 out of 5 stars

SquadLocker Makes Team Gear Easy — Sofia Is Outstanding

The customer service that the SquadLocker Team offers is second to none! Their team was responsive, knowledgeable, and genuinely invested in helping assemble items with clarity. A special shout-out to Sofia, Her guidance was not only technically sound but strategically helpful — she provided solutions that were both practical and creative. SquadLocker delivers exactly what you hope for: fresh gear, responsive service, and people like Sofia who go above and beyond.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Apparel answer

Our church was looking for an easy way to offer branded apparel to members. SquadLocker was just the right answer. Sofia at SquadLocker helped us set up the store using our logo and colors, and it was a breeze. So far, we've all been very impressed with the merchandise. High quality items and flawless printing/embroidery. Thank you SquadLocker!

1 October 2026
Rated 5 out of 5 stars

Bohdan has been a great help with Boca…

Bohdan has been a great help with Boca Tennis branding and the launch of our new store. His support, guidance, and attention to detail have helped bring our vision to life. I truly appreciate his professionalism and commitment to helping Boca Tennis grow. Highly recommended!

8 October 2026
Rated 5 out of 5 stars

Roman is a rock star~

Roman is a rock star~ This is the third Squad Locker store I have created and I have never been disappointed. Roman's quick response to emails and help with creating my logos to be used for both print and embroidery was perfection. He was there every time I reached out and was able to answer all my questions and make each item have multiple logo options, I love the store and Squadlocker!! would recommend to any school or sports team!!

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Sofia

Exceptional service from Sofia! I was organizing a bulk gear order for my 8th-grade boys travel basketball team (matching items with individual names), and she made the whole process seamless. She even provided a discount code to help our budget. Highly recommend!

7 October 2026
Unprompted review
Rated 5 out of 5 stars

My customer service and experience was…

My customer service and experience was nothing but five stars. The company was very responsive and had immediate emails back to me. They answered all my questions and went above and beyond with their service when it came to a return/exchange I am very appreciative of this customer service that I received.

6 October 2026
Rated 5 out of 5 stars

Great customer service

The customer service gal was very helpful when I placed my original order and made sure I had my order before our team picture day. After threading came undone on a sleeve they replaced it quickly, free of charge. I was happy with the customer service!

23 September 2026
Rated 5 out of 5 stars

Transformed experience to positive…

I wanted to share positive feedback regarding my recent experience with your customer service team, specifically Michelle E. I initially experienced a quality issue with a school uniform shirt for my son, which was disappointing as a first-time customer. However, Michelle addressed my concern in an exceptionally professional, attentive, and timely manner. She listened carefully to all of my concerns and provided thorough solutions for every detail. While I was initially hesitant to purchase from SquadLock again, Michelle’s genuine care and reassurance gave me confidence in your company's commitment to customer satisfaction. Her outstanding attitude completely transformed my experience. Kudos to Michelle and the SquadLock customer service team for their excellent support.

18 September 2026

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