The staff were very understanding about our delayed flight and made accommodations for us. When we arrived, we were welcomed by Victor who was really friendly and helpful. He sorted out the car for us... See more
Company replied
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Review summary
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Booked a 7 day car rental for Western Australia at a good price. My wife a few days later had a medical check that showed up a problem that need specialist treatment with the next apoinment avalable... See more
Company replied
Rented a car at Faro Airport with Goldcar through VipCars. After returning the car Goldcar mailed me suggesting there would be deductions from my deposit on account of two small marks on the read bump... See more
Company replied
I highly recommend this company because they absorbed the cost of fixing a misunderstanding. I was surprised by an unexpected charge when picking up the car. There was a sizable one-way fee for dropp... See more
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Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
79k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to change my arrival time to pick…
I had to change my arrival time to pick up the car, and Bella was very helpful in getting it done. I haven't arrived to actually pick the car up from Thrifty yet, so I'm not sure how smoothly the transaction will go after using a 3rd party to book a rental car. But for Bella, she was very polite and helpful, and she called me back before her promised time frame which is always a pleasant experience!
14 October 2026
Unprompted review
reservation facile
14 October 2026
booking
It is always a bit odd for me to be booking through third parties and I am still uncertain as to how it will go but booking was simple.
14 October 2026
easy to navigate
14 October 2026
Very good service clean and new car…
Very good service clean and new car thank you
6 October 2026
Unprompted review
very easy and great prices
14 October 2026
easy!!!!!!
14 October 2026
I’ve booked a rental from VIP cars in…
I’ve booked a rental from VIP cars in Tirana International Airport on the 25/09 - 28/09. The car was ok but not a VIP one as it claims. It had a sat nav but it didn’t work and it was old like at least 12 years and a bit smelly, so I had to use my Apple Maps on my IPhone.
It also made me loose my flight as there was no one to handed over too. It was only 1 staff member he was nice but was busy with other clients and therefore I lost my flight back.
It makes me wonder what kind of company are they.
Today is 14/10 / 2026 and they are still holding my deposit.
I use car rentals quite often and usually the holding deposit is returned a day later. It has been almost 3 weeks, now and no deposit back. I am quite frankly disappointed with service.
25 September 2026
Unprompted review
Reply from VIPCars.com
Dear Tea Plush,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had and regret the inconvenience caused. Please be assured that our team is looking into this matter. Your feedback is extremely valuable to us and has been noted as we continue to improve our services and overall customer experience.
Thank you for your patience and understanding.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
This was just for the booking…
This was just for the booking experience - all easy and fine
14 October 2026
Reply from VIPCars.com
Dear Adam Carter,
Thank you for your kind words! We're delighted to know you found our process easy and experienced great value with VIPCars. We appreciate your feedback.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great chat and live chat system.
Great chat and live chat system.
Sorted out a insurance mistake quickly and painlessly so a great start with this company
14 October 2026
Unprompted review
Reply from VIPCars.com
Dear Consumer,
Thank you for your wonderful feedback! We are delighted to hear about your positive experience and that our team could assist you so efficiently. We appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Its easy and convenient
14 October 2026
Reply from VIPCars.com
Dear Florence Melgar,
Thank you so much for your kind words! We're delighted to know you found our service so accessible and helpful.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great experience
14 October 2026
Reply from VIPCars.com
Dear Xia,
Thank you for your wonderful feedback! We're delighted to know you had such a positive experience with VIPCars. We appreciate you choosing us.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Søren Korup,
Thank you for letting us know the service works for you. We appreciate your feedback and are always here to assist if you need anything further.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Grace period not disclosed, booking cancelled after a flight delay
I booked a car through VIP Cars for pick-up at Verona Airport at 10:00. My easyJet flight from Gatwick landed 1 hour 35 minutes late. When I reached the supplier's desk, well within its opening hours, I was told my booking had been cancelled automatically because I was more than one hour late. I had to rent another car on the spot at a higher price.
VIP Cars' own Help Centre says the supplier's grace period will be shown on the Rental Confirmation Voucher. Mine showed no grace period at all, and nothing on it said I had to report a delay. A flight number was only required for pick-ups after 20:00.
I raised a complaint and asked for the price difference, which was EUR 31.90. Customer care admitted in writing that the requirement "was not explicitly mentioned on your rental voucher", but still refused any refund or goodwill gesture.
ADVICE TO OTHER TRAVELLERS: before you fly, check the grace period with the supplier directly, and contact them if there is any delay at all, even a short one. Don't rely on the voucher to tell you.
6 October 2026
Unprompted review
Reply from VIPCars.com
Dear Mikael Imperatori Festa,
We sincerely apologize for the experience you had and regret the inconvenience caused.
Kindly note that you must contact us or your rental provider in case of delay. If you arrive late at the rental counter without prior notice of any change in your travel plans, your rental would be counted as No Show and no refund is applicable in such case.
All the above information was mentioned in the rental terms and the confirmation voucher sent to you.
We apologize that we were unable to offer a refund or goodwill compensation on this occasion, and we appreciate you bringing this matter to our attention. Your feedback is important to us and will be taken into consideration as we continue to improve the clarity of the information provided to our customers.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Reply from VIPCars.com
Dear Mr Abdihakim Gellani,
Thank you for your wonderful feedback on our pricing; we're delighted to hear you're happy. We are committed to ensuring all our vehicles meet high standards of cleanliness for a pleasant experience.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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