The Beauty Store Reviews 

I ordered some dumbbells on 5/10/26 from this store, delivery 5-7 days. I have not received the item, Royal Mail has not received it either. When I tried to contact them I had a request to verify my email on a link they sent, despite the fact they have sent me at least 5 emails since I placed my order. I am very suspicious re: this company. I would suggest not to deal with them.

Ordered a tester perfume and received it without the lid! Usually on this site the price is a little cheaper when the lid is missing and it did not say this item is sold without a lid. Took ages for someone to reply to my email. After several weeks someone replied saying as it was a tester there is no lid to it. I’ve ordered many tester perfumes and all came with lid! The point is, customer service is very poor.

Disgraceful client services !!! I've ordered 2 identical items, each item was 2 x30mL perfume, so should have received 4 x30mL. However, only 2 have arrived. I can understand a human error, but I have been chasing them for over 2 weeks. Had one response after a week wait, requesting a photo of the barcode, which I provided shortly after, and now another week passed and no communication. Very disappointed and frustrated, I want the missing item or my money back :(

I've bought a few things from this company. Great price's can't fault them

Wanted to return an item, company does not communicate, still waiting a return label and the 14 days return will have passed, would not buy from this company again

They do not send invoices at all, I asked thousands times it’s been more than month, you cannot reach out anyone, bad service.

Items not as described! They advertised 125 ml bottle of D&G light blue, But when delivered I received a 100ml bottle! I emailed customer service, there was no reply for 3 days and they just sent a returns label no apology or explanation,! Customer service is shocking!

All perfumes delivered as described and on time. I was nervous given reviews, hence writing this review.

I ordered parfum, they sent me toilette. Ignored all communication. I’ve had to use my bank to try get money back. Bank got involved, beauty store then send me a returns label which had to be printed.
Item sent back, tracked delivery, I’ve checked they have received item
Back. 2months later no refund and still ignoring all communication. I would never recommend anybody to this site and I certainly will not be using them
Again!

Really bad customer service can't get through on contact number and didn't reply to emails product went missing avoid at all costs

Got a reply from my last review from the beauty store, asked me to send an email. I would but the email address they gave me was non existent, my emails were sent back not delivered. If they tried giving correct email address out it would help. Again don't shop with this store eternity was not eternity, ive used it for years, who knows what that fragrance was they sent. My last review was screened as abusive ,which was not I only told the truth that this sites a scam, it was published in the end after bring reviewed, obviously the beauty store objected to people giving an honest opinion. Probably another reply giving me the same email address asking me to contact them, the email address is false.

I have never had a problem with any delivery, I would not blame the beauty store for delivery, as thats really dumb, they do not own the delivery service, why comment sad people.

I purchased a £340 bottle of perfume via Cosmetify, it arrived having been previously opened, returned it and am having to sue them to get my money back.
Don’t use them under any circumstances.

Worst customer service ever. Jack from Customer Service couldn’t even be bothered to respond to my 1000 emails about the return. I haven’t even received the item yet, the item basically unopened but I already requested a return. Seriously, this is the worst customer service I’ve ever experienced

[The Beauty Store] Re: Re: A shipment from order #TBS161730 has been delivered

This is an email I had regarding my order for 75ml Gucci bamboo tester placed in April.

I haven’t received the order and all correspondence is not being answered, no response on phone, how do I get my money back?!!

Footnote, you haven’t provided me with either, just that it was delivered! I have asked for the proof including photo.

Terrible customer services. They do not fascilitate returns and ignore emails. I have allowed over 2 weeks for them to attempt to resolve my issue and while I received an email to acknowledge my problem I have not heard from them since and they haven't replied to a further e-mail.

My delivery was incorrect and I received a significantly cheaper item. As directed on their website I contacted them to organise a return/replacement. The website states they will not accept returns that have not gone through this process so I am left unable to return and over £40 out of pocket.

DO NOT GIVE THIS COMPANY YOUR CUSTOM HONESTLY NOT SURE HOW IT'S STILL TRADING
I ORDERED PERFUME FOR MY SISTER'S BIRTHDAY AND IT ARRIVED DAMAGED THE BOTTLE TOP WAS SMASHED
I TRIED EVERYTHING TO GET IN TOUCH WITH THEM TO NO AVAIL THEN FINALLY I GET AN EMAIL WITH A FEW WORDS AND THEN NOTHING AGAIN SO I HAVE NO PERFUME TO GIVE AND NO REFUND
ABSOLUTELY SHOCKING!!!

I’m now extremely disappointed with the way this has been handled. An item was missing from my delivery, and I reported it on the day I received the order.

Despite contacting the company promptly, the first response I received a couple of days later was completely irrelevant to my query. I chased it up again and received an acknowledgement, but still no action.

I am now over a week on and still haven’t received the missing item, a refund, or even a proper response. I have repeatedly explained that this is a very straightforward matter, either send the missing item and confirm it has been dispatched, or refund the money.

I’m left out of pocket while seemingly being ignored.

This has been an incredibly frustrating experience and, based on the customer service I’ve received, I certainly won’t be using this company again.

⭐ 1 STAR — VERY DISAPPOINTING RETURNS EXPERIENCE

I would strongly advise customers to be very careful when purchasing from The Beauty Store through Cosmetify, particularly if there is any possibility that you may need to return an item.

This Valentino perfume was ordered by my ex-wife without my consent. I stopped her before the perfume was used. The only thing that had been opened was the thin plastic/cellophane wrapper around the outer box. The perfume bottle itself remains sealed, untouched and completely unused. It has never been sprayed.

I contacted The Beauty Store, explained the situation clearly and asked how I could return it. Their response was simply that they would not accept the return because the outer plastic wrapping had been removed.

I explained again that the actual perfume had never been opened or used, but their attitude was essentially that because the thin outer cellophane had been removed, they would not accept it back. I found the response extremely unhelpful and dismissive.

What makes this even more disappointing is that The Beauty Store's own website advertises 30 DAY RETURNS.

I have purchased and returned many products over the years with other companies and have never experienced a situation like this, where removing an outer wrapper means an otherwise sealed and completely unused product is simply refused for return.

What disappointed me further was the way my concern was dealt with. Rather than trying to understand the circumstances or offer any reasonable solution, the answer was effectively no refund, end of discussion.

Based on my experience, I would never purchase anything from The Beauty Store through Cosmetify again. Customers should be aware of how restrictive this seller's return position appears to be before ordering, because if the outer cellophane is removed, you may find yourself unable to return the item even though the actual product remains sealed and unused.

A very disappointing experience and certainly not the level of customer service I expected.

1 star 🌟

Do this company ever respond. Placed and order, money taken from my account, email to say its been delivered. When I use tracking number via royal mail, it doesn't recognise it. 4th time trying to contact. I will take this to consumer ombudsman if necessary as disgusting in these times to ignore people but you've taken their hard earned money, shame on you.