SA Company Reviews 

The sizing is unpredictable, I ordered an L that was larger than the 2XL I got for my son-in-law. In all the orders I have submitted with the SA Company for shirts and hoodies the size generally runs one size smaller than you think (order an XL if you need an L).

I ordered my hat from the website after finding a hat. Not aware of the company made me nervous. But after receiving my hat on time "within a week!!" It was packaged so well and the quality of the hat was amazing!

Received my package yesterday and when I opened it my hat was crushed,so I contacted SA and on there return policy it shows in big bold letters that they are not responsible for items damaged on delivery, and if you want to return it for reship you have to pay postage. Not happy with this and I'm already paying alot for this hat. They need to have better packaging so stuff don't get damaged.keep this in mind when you order

For the 2nd time in a year, it’s taken this company 6+ weeks to deliver items that they say they have in inventory, domestically.

Their online virtual asst just asks the same questions, and then you get an email saying they’re looking into it.

They have 5-star merchandise and 1-star customer service.

All I get is a “we’re looking into it with the USPS and get back to you.” They never got back to me.

This is it for us. Too many good options out there that don’t take an unacceptable amount of time to deliver.

I ordered the bullet antenna back on November 24 2025 in red. A few weeks later I get my free gifts with no antenna. So I waited a few more days thinking it would show up. Not a chance. So I emailed them to find out they are out of stock of the red antennas. So I chose a different color. Here it is January 8th 2026 and still no updates and still no antenna. I won’t buy from them ever again and definitely won’t recommend them.

They forgot to send us the free mask we wrote to them 5 min letter they respond and send them

I ordered 4 neck gators from them. Only received 1. When I messaged the company about not receiving the rest of my order, I was told they were in the middle of changing warehouses and I’ll have an update as soon as possible. That was over a week ago. I have yet to receive any type of updates from them. I’ve been waiting on this order for over a month now. Just a heads up to everyone considering ordering from this company..

no one calls you everything seems to be AI generated and orders that have been separated. Tracking information is unclear especially this close to Christmas. Unacceptable.

Placed an order for 8 neck gaiters with 3 free on 1 Dec.
Paid a total of £24.72
Received only 3 of the items.
Emailed 3x to find out what was happening to the remainder of the order.
No response received but got a refund of £2.88 on 18 Dec with no explanation.
Why am I being ignored? Why are SA mugging me off with around a 12% refund when I only got 28% of the order??
Do NOT trust this company - they take your money and do not honour the contract and refuse to communicate.

i did an order thru amazon with them for xmas and both amazon and myself have tried to reach out for support and it is practically non existent! and now i will have to cancel my order and my son wont get the xmas presents he asked for!! all i was looking for was a ship date and they didnt have time to support their customer base way to go Soul Of Adventure way to treat a disabled veteran!!!!!!!!!

Placed an order on September 9, and it is now October 13 and still have not received it. There is no phone number to call to get customer service. I would definitely not order from them again!

I ordered a straw hat that I've used both at the pool and when working out in the yard. Wonderful product that keeps me cool on hot summer days!

My order is held at USPS awaiting payment for postage. I paid for shipping with my order, SA did not pay for the postage to ship to me.

I just received my order (Board Shorts) and I’m not thrilled. The quality is not what I expected, the shorts are made in China and feel like a $10-$15 product being sold for $50+. Worst of all, the sizing is completely off. I have two Billabong board shorts (bought cheaper) in size 34 that fit perfectly, but the SA Company size 34 is much larger. Overall, I am disappointed with this buy.

your customer does not do there job , I return a hat white in color , its take s u guys two weeks to send me back return , however you send me a navy blue hat , so I've paid something I did not order , if return is white and I should receive a white hat . I never buy another hat from guys again .

It's a scam company. they duplicate website to ´sell goods' at a lower price. they advertising though facebook and other networks.. it's a scam.

Great help! Ordered wrong size and they couldn’t have been more helpful. Came today and it is excellent quality

They failed to deliver my purchase and told me I hade to take it up with the post office. I didn't buy anything from the post office. They are a scam and are thieves.

Ordered 2 hats, 8 months ago and they just arrived. Figured they were lost and never arriving. Customer service never responded to inquiry about order. But hey I got a free neck garter/face mask and a sticker lol.

Customer service was very good. I ordered wrong bucket hat and wanted an exchange. They were very accommodating. I did have to send a 2nd email inquiring where my replacement was. Received email back and said sorry for the delay and it went out in mail at that point. But appreciate the easy Exchange policies and no charge to return. LOVE the hat.