Roseparking Reviews 

AVOID AT ALL COSTS!! PLEASE DO NOT USE THIS COMPANY
All the bad reviews here are ABSOLUTELY TRUE, wish I had read them beforehand.
There is nothing good to say, they take ages for pick-up and drop-off, there was no one there to give us the keys when we came back from our holiday and arrived at the car park, they just left them on top of one of the front tyres and left the car unattended until we saw it parked there. And to top it off, I found my car with severe body damage / key scratches, and when raising the issue they just ignore your calls/whatsapps/emails.

I obviously won't use them again, and neither should you unless you want to come back from holiday and find your car completely ruined

What an absolute scam! We rang 30 minutes before getting to LHR Terminal 4 to be told our reservation was cancelled and a refund submitted. None of this happened, we paid £108 for a service we did not receive. Not even mentioning the stress this caused to find another car parking space. I emailed this company and nobody has responded. Please DO NOT USE this meet and greet service. Awful and criminal. How they even still exist as a business is a miracle.

Avoid this company at all costs. Don't think you are getting a bargain!

We were asked to call them when we arrived at arrivals at Manchester airport. We called them at 1.38pm and got to our car at 2.50pm.

We waited for 40 minutes for the minibus to collect us, having called them twice. The first time we called they said that we had a 25 minute wait. What we hadn't realised was that they were making us wait to maximise the amount of passengers from different flights that they could collect in one go as they only have one minibus. Once we were on the minibus, the driver proceded to drive to another car park and wait for other passengers from different flights there. We could have walked back to the car quicker.

The seat belts in the minibus did not work, including the drivers'!

On finally arriving at our car we were given the incorrect keys. I told the manager that the service was shocking. He said that we were down to arrive at 3pm and we were early and that's why we had to wait. However, he knew where our flight was coming from and had our flight number and could have checked also, other passengers on the minibus had had to wait for 50 minutes to be collected. When I pointed this out to the Manager he said "I should have left you at the airport'. He also blamed the delay on traffic, we could let him off for being a few minutes late but 40 minutes to do 1.8 miles is ridiculous.

We should have read the reviews and avoided this company at all cost. The staff are rude and aggressive and don't care for customer service.

STAY AWAY FROM THIS SERVICE. My month-long "Meet & Greet" with Rose Parking Ltd (booked via Compare Your Parking) was a total disaster.

Here are the facts of my horrific experience:

Fraudulent Mileage Abuse: I have photographic proof my car was driven an astounding 1,198 miles while in their care (Odometer: 24,365 to 25,563). This suggests my private property was illegally used for personal gain.
Assurances Ignored: Despite a mid-trip GPS alert and explicit promises from the operator that the car would not be driven, they continued to rack up miles.
Vehicle Damage: The car was returned with sticky, dried stains all over the driver's door interior and sill.
Extreme Security Breach: Upon return, no staff were present. I was instructed that my car keys were hidden on top of the front tyre of my unlocked car in a public parking lot. This put my vehicle at massive risk of theft.
Unauthorised Charges: Due to the operator's error, I was forced to pay an extra £15.00 in parking fees just to get my car back.
Neither Rose Parking Ltd (who ignored all complaints) nor Compare Your Parking (who also failed to respond) take any responsibility for this fraudulent and dangerous service.
AVOID BOTH AT ALL COSTS.
Evidence: I have date-stamped photos of the odometer, photos of the damage, and records of the operator's silence.

Avoid this company at all costs and I mean AVOID. Upon arrival gave the. The usual 30 mins notice took them nearly an hour to get to them and were rude as well. Upon return rang them first of all said we don’t have your car, then rang back and said it’s with a different company, I said how can that I happen I left it with you, the. He became very angry. Hung up on me then rang back and said we have your car but have lost your key. They said pay for a taxi and back and we will give you money back. Over £300 later to get spare key no one answer on phone NOTHING, utter scum, I will be reporting this company. Oh secure parking 24 hour patrols ha ha, when I got my car it was in a housing estate just sitting there, joke.

Wish I could give negative stars, they ruined our holiday on return and cost us money

We wouldn’t have given even one star but that wasn’t an option.
We Picked our car up yesterday from this company and it had 3 huge gouges all the way down the side of the car and was covered in bird droppings.The guy wasn’t even going to tell us about it, hoping we wouldn’t notice it.He told us to take pictures of the damage and send them to the boss he would sort it. They are now not answering our calls or emails, Please do not use this company if you want your car to stay nice and safe. Ours was returned in a disgusting state and up to now they have chosen to ignore any liability

Wish I had read the reviews on here and trust pilot before booking with this company.
Rang on my way to airport to say we’d be a little early, was told they could not accommodate an early arrival.
On return I rang after picking up our luggage as requested and it went straight to answerphone, I then tried another 25 times over the course of an hour and left numerous text/whatsapp and voice messages before someone rang me from a different number before someone rang back and said they’d be 25 minutes., In all an hour and a half wait.
No apology and when they dropped car off were in a hurry to leave before we’d got a chance to look it over.
Charlatans- do not use.

This was one of the worst car parking-related experiences I have ever had. I strongly recommend that others think carefully before using this company.

On the day I was due to drop off my car, I called approximately one hour in advance to let the company know that I would arrive 30 minutes earlier than the scheduled collection time. I was told that they could not collect the car early and that I had to wait until the agreed time of **5:30am**.

I arrived at **Heathrow Terminal 2 at 5:10am**, as instructed, but the person responsible for collecting my car did not arrive until approximately **6:20am**. This caused considerable stress and put me at serious risk of missing my flight.

When I returned, I was scheduled to collect my car at **8:00am**, but I did not receive it until approximately **9:30am**. When I contacted the company, the person I spoke to was extremely rude and showed no remorse or concern about the significant delays.

When my car was finally returned, it was also **very dirty**. The person who delivered it was arrogant, discourteous and highly unprofessional.

Even more concerning, the company had left **another customer's personal information in my car, including details relating to that customer's vehicle**. This raises serious concerns about how the company handles customers' personal information and privacy.

I have **documented evidence supporting the incidents described above**.

Based on my experience, I would **not use this company again and would not recommend it to others**. The delays, poor communication, unacceptable customer service, condition of my vehicle, and handling of another customer's personal information were all extremely disappointing.

45 minutes kept me waiting for drop off which resulted in me having to rush to catch my flight and pay higher parking fee. Hung up on when trying to get updates on when the driver would arrive. On return, my car is COMPLETELY COVERED in baked on bird crap -- everywhere! It will be a nightmare to remove it! Called to complain and they take no responsibility for the condition in which the car is returned. Would not stop interrupting me so I could explain my case and then, as done with so many others, hung up on me. Surely the ONLY people leaving positive reviews are the owners, staff, and family of this ridiculous 'company.' They should be closed down. DO NOT trust your car with them as it is likely they park it behind their cousin's house somewhere in Hounslow. Morons!

Wouldn’t even give this one star. Rude staff, not at all bothered by their customer experiences. Avoid!

If my wife had shown me their reviews, would have been dead against it, paying extra to have your priced possession in good care is worth it, rather than these nonse absolutely bellend look after your car. dashcam was disconnected, inner facing camera turned away. Why? Very suspicious, Mrs don't know how to attach the camera, had to drive all the way home without it, if anything had happened, would have escalated it this to legal issue. Beware of this company. Will be doing further checks 0/10. #parkingbuddy should removed this abysmal company. Don't thing RP cares anyways, they know people want cheaper rates so will be getting more customers. Most companies would respond to reviews. Haven't seen any here shows they can't be arsed

Don't use this service. It's shameful and completely unreliable. There is no guarantee that your vehicle will be kept safe, as they use off-site parking and take no responsibility for any issues. Their customer service is appalling, and they are unhelpful when problems arise. I would strongly recommend avoiding this company and choosing a more reputable service instead.

Agree with every single negative review posted!
Our car was parked on someone's driveway overnight, then used for personal purposes the following day, being driven to a retail park - car tracking provided the whereabouts of our car for the full 8 days and it certainly wasn't parked where expected and surely in breach of their terms of business.
Dashcam disconnected but unbeknown to them the front dashcam continued to record. The driver drove at speed, flying over speed bumps and swerving over white lines. Upon arrival at Heathrow, waited over an hour for car to be returned. Only explanation he gave us was that he'd been stuck in traffic. Shame the car info stated the engine had only been running for some 10 minutes.
When our concerns were put to them, we were threatened with legal action.
JUST AVOID!

Rose parking need to review the times suggested to their customers as driver was late collecting and dropping off the car. Also telephone manner could do with a consuderable improvement. Will not be using them again.

Departure driver arrived 40 minutes late, even after giving 30 minutes notice of arrival.
On return, the service was appalling! 1.5 hours wait for our car. Excuses were totally untrue eg stuck on motorway ... it was clear!
DO NOT USE , too risky.

Awful experience
Late / rude / car covered in mud / sat nav disconnected
By the time you've paid pick up / leaving parking charges and paid to have your car cleaned might as well go for a reputable firm

This is the response I have just sent to Rose Parking after receiving their reply.

Dear Compare Your Parking Team and Rose Parking,

Frankly, I am disgusted by your findings and the manner in which this complaint has been handled.

In hindsight, I should not have bothered raising the complaint, as your response gives me the clear impression that customer feedback is neither valued nor taken seriously. Rather than investigating the issues raised, your reply appears to have been little more than an attempt to dismiss them.

I followed your return instructions exactly as provided. After a 14-hour journey, I called once I had collected my baggage, as instructed, only to be told that I would have to wait a further 35 minutes for my vehicle.

Had your representative simply apologised for the delay, there would likely have been no issue. Instead, when I called a second time to query why I was waiting despite following your instructions, the individual I spoke with became rude and confrontational. When I pointed out that I had done exactly what your company had instructed me to do, he terminated the call by putting the phone down on me.

When the driver eventually arrived, he parked the vehicle diagonally across the bay. I attempted to explain what had happened with the previous conversation, but he simply handed me the keys and ticket in a dismissive manner and walked away without any interest in addressing the issue.

The vehicle being returned without damage is not the point. My complaint concerns the poor level of customer service, the unacceptable attitude of your staff, and the complete lack of professionalism shown throughout the collection process.

Your response suggests that because you could find no internal evidence of wrongdoing, my experience can effectively be disregarded. That is both disappointing and insulting. As the paying customer, I know exactly what occurred and stand by every word of my original complaint.

As a result of this experience, I will not be using your company again. Furthermore, I intend to share my experience publicly so that other consumers can make an informed decision before booking your services.

Your response has reinforced my view that customer satisfaction is not a priority for your organisation, and I find that deeply disappointing.

Yours faithfully,

After being late to pick up the van we had to pay for parking which we weren’t expecting. Not particularly friendly. When we arrived back to UK, are van was left in the car park unattended with the key clearly visible to all on the front tyre. Utterly unacceptable…..and had to pay parking again, all in all costing us nearly £70. Whole experience was stressful and would have rather parked normally.

We booked Rose Parking for a week at T5 Heathrow. They were late on coming to collect the car when we arrived (despite a phone call to them whilst we were on our way) and when we arrived back after our holiday we had to wait for nearly an hour for them to return the car. Three weeks later I received in the post a demand for a payment of £60 from Horizon Parking for non-payment of a car parking place at the T5 Premier Inn where Rose Parking had obviously parked it for a week! Rose Parking did pay this after I called them but this is far from being professional

WARNING WARNING DO NOT USE THIS COMPANY.
Our car came back with overspray or grinding dust imbedded in the paintwork, they said I shouldn’t have washed the car and that for proof I should have had time dated photos prior to handling over to them. Local paint shop is suggesting a respray!!!! YOU HAVE BEEN WARNED.