I am extremely disappointed with…
I am extremely disappointed with Ritohobby’s service. My order was never delivered. The first package was lost, and after the store sent a replacement, the second package was lost as well.
As a result, I waited a long time for an order I had already paid for and received absolutely nothing. Instead of properly resolving the issue, they offered to send yet another replacement. After two lost packages, I no longer trust their delivery service and have requested a full refund.
Two lost packages for the same order can no longer be considered just bad luck — this shows extremely poor organization of shipping and order handling.
A very disappointing experience. I do not recommend this store.
Reply from Ritohobby
Hi Inna,
Thank you for taking the time to share your experience.
We are truly sorry that you did not receive your order. We completely understand your frustration, especially after the replacement shipment also failed to reach you. Waiting for an order you have already paid for and then having to deal with the same issue twice is understandably very disappointing.
We offered to send another replacement because we wanted to find a solution and make sure you received the products you ordered. However, we fully understand that after two unsuccessful deliveries, you preferred a refund instead.
We are sorry that this experience has left you with a negative impression of Rito. While shipments can unfortunately be lost in transit, we recognize that it is ultimately our responsibility to help our customers when something goes wrong and to make the process as smooth as possible.
We appreciate your feedback and will take it into consideration as we continue to improve our shipping and customer service processes.
As an answer to the last mail you have sent, i have proceeded a refund to you as requested.
Best regards,
Emil - Ritohobby.de
