The ease of using the online shop, they also have a large selection of brands. Their customer service is very good, if I'm after a particular branded tool that isn't listed, they will search for that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a great experience, I was looking for a decent tool bag and funnily enough I'd been watching Jona Shone (Shadowfoam) episode at Prime Tools on YouTube so I went and had a look, found a Facom bag... See more
Company replied
I purchased a great tool bag. (Stanley Tools STA173607 FatMax Multi Access Bag ) It was considerably cheaper at PrimeTools than anywhere else. The web portal was straight forward with no annoy... See more
Company replied
Hi everyone, I just received my order from Prime Tools. I wanted to leave a recommendation for anyone looking to buy a wrench set—they are very high quality. I recommend Facom.
Company replied
Company details
Written by the company
PrimeTools is an established online shop providing a 'one-stop' supply service for everything used in the engineering, aerospace, automotive, plumbing & heating industries
Contact info
Enterprise House, Unit 38-39, Second Avenue, Westfield Trading Estate, BA3 4BH, Midsomer Norton, United Kingdom
- 01761 410918
- sales@primetools.co.uk
- primetools.co.uk
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Ho, Ho, Ho
Got an advent calendar from Prime Tools. Best price+postage i could find. Well packaged, quick delivery. Cant complain.
Thanks.
9 October 2026
Simply perfect..
9 October 2026
Reply from PrimeTools
Hi Martin,
Thank you very much for you order and 5 star review of our Draper Xenon Timing Light!
If you require any assistance on future orders, please don't hesitate to contact us!
Many thanks,
Daisy C
Great range of stock.
Great range of stock, well priced and speedy delivery. Couldn't ask for anything more.
9 October 2026
Reply from PrimeTools
Hi Richard,
Thank you for the 5 star review! We really appreciate your order of the Knipex, Facom and Milwaukee tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly.
Very fast service
2 October 2026
Reply from PrimeTools
Hi Phil,
Thank you for the 5 star review! We really appreciate your order of the Britool tools!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly.
Channel Islands friendly
Good price on certain stuff, good delivery service. Best brands available.
29 September 2026
Reply from PrimeTools
Hi Sebastien,
Thank you for the 5 star review! We really appreciate your order of the Veto Pro Pac CB-LD Closed-Top Technicians Tool Bag / Pouch!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Lilly.
Excellent service
Excellent service! Ordered mid afternoon on Friday, annd item was dispatched the same day! Received before lunch on Monday. Good quality tyre pressure guage, just as described. Very pleased, I would certainly use Prime Tools again.
9 October 2026
Reply from PrimeTools
Hi Stephanie,
Thank you for the 5 star review! We really appreciate your order of the Draper Tyre Pressure Gauge with Flexible Hose & Air Release!
If you need any assistance with any future orders, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to help!
Many thanks,
Lilly😊.
Great service
Great service, I will definitely use again. Helpful and friendly staff, amazing selection of high-quality tools at very competitive prices, fast and free delivery. Couldn’t ask for better
8 October 2026
Reply from PrimeTools
Hi Mark,
Thank you very much for your order and 5 star review on our Bahco Pass-Trough Socket Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy C
Reply from PrimeTools
Hello,
Thank you for the 5 star review! We really appreciate your order of the Sealey 32 Piece Slim Design Damaged Bolt & Nut Extractor Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly.
Reply from PrimeTools
Hi Gary,
Thank you for the 5 star review! We really appreciate your order of the CK and Wera tools!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Lilly.
The quick turnaround of my order
The quick turnaround of my order, and the quality of the product against its price.
8 October 2026
Reply from PrimeTools
Hi Alan,
Thank you for the 5 star review! We really appreciate your order of the Bondhus T-Handle Hexagon Key 5mm Metric Driver Wrench Hex!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly.
Order came quickly and well packaged.
2 October 2026
Reply from PrimeTools
Hi James,
Thank you for the 5 star review and order of the Facom Tool Bag Trolley!
If you need any assistance with any future orders, please don’t hesitate to get in touch with our customer service team. We’ll be more than happy to help!
Many thanks,
Daisy
They respond to emails very quickly and…
They respond to emails very quickly and provide kind explanations.
The YouTube video provided useful information for my purchase.
9 October 2026
Reply from PrimeTools
Hi Kim,
Thank you for the 5 star review! We really appreciate your order of the Facom and Wiha tools!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly.
Explained indepth the tool i was to…
Explained indepth the tool i was to purchase.
Delivered within the time frame as said.
Purchased at a competive price.
You have had my custom in the past
And knowing your service will do so again.
6 October 2026
Reply from PrimeTools
Hi James,
Thank you very much for your order and 4 star review on our Knipex Cobra® Waterpump Pliers!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Daisy C
Great service and fast delivery
Once I had placed my order online, there was quick knowledgement. My order arrived the next day, which I wasn't expecting as I thought it was a 2-3 day service. I'm very impressed with the companies service, thank you.
8 October 2026
Reply from PrimeTools
Hi Peter,
Thank you for your 5 star review! We really appreciate your feedback and hope to see you again soon!
Thank you for your order!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly😊.
Good prices and very quick delivery.
1 October 2026
Reply from PrimeTools
Hi Jason,
Thank you very much for your order and 5 star review of our STAHLWILLE Dr. 12 point socket!
If you need any assistance with future orders, please don’t hesitate to contact us.
Many thanks,
Daisy C
Reply from PrimeTools
Hi David,
Thank you very much for the 5-star review! We really appreciate your feedback and hope to see you again soon.
Many thanks,
Daisy C
Whilst the order was acknowledged
Whilst the order was acknowledged, there was nothing to tell me it had been shipped, however, it did arrive safely and within a reasonable timeframe.
Not used yet, so unable to review.
7 October 2026
Reply from PrimeTools
Hi Graham,
Thank you for your feedback. We're pleased to hear that your order arrived safely and within a reasonable timeframe, and we hope you're happy with your Gedore Red Torque Wrench once you've had a chance to use it.
Regarding the shipping notification, an email would have been sent to the email address provided at checkout once your order was dispatched. This email would have included your tracking number. If you didn't received it, I'd suggest checking your junk or spam folder in case it has been filtered there.
Thank you for your order and for taking the time to leave a review!
Many thanks,
Daisy
Reply from PrimeTools
Hi Ken,
Thank you for the 5 star review! We really appreciate your order of the Bahco Drive 17 Piece Metric Socket Set!
If you need any support with future orders, please don’t hesitate to contact us.
Many thanks,
Lilly.
great price and service
Firstly good price, but although there was no delivery charge the goods arrived within 2 days. So great price great service. Dont think you can expect more than that.
6 October 2026
Reply from PrimeTools
Hi Peter,
Thank you for the 5 star review! We really appreciate your order of the Stanley FATMAX® Heavy-Duty Wheeled Tool Bag Backpack On Wheels!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Lilly.
Reply from PrimeTools
Hi Simon,
Thank you for the 5 star review! We really appreciate your order of the Unilite Heavy Duty Folding Serrated Work Knife!
If we can be of any assistance in the future, please don't hesitate to contact us.
Many thanks,
Lilly.
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