Polish State Railways Polskie Koleje Państwowe Reviews 

Train stopped in the middle of nowhere and kicked all passengers out 5h away from my destination. No support, no busses.

Now they refuse a refund and delays comms over months.

AVOID!

Really mean staff. We bought one normal ticket and one children ticket. We were asked to pay 180zl and the staff was saying that for a children’s ticket we need a polish card ID( which I didint have). I understand that we bought a wrong ticket but the children’s ticket is 37% off normal price and the student one is 51% off. They made us buy a new ticket and we were charged double the price of a normal ticket. They said mine was a student ticket( which was not) I asked the staff to show where does it say on the site that I need a polish student ID so I would know when I buy a ticket next time, I just kept getting yelled at and didint get an answer, one of the staff even said in polish “get off the train”. Really unhelpful staff, they were yelling while I was just trying understand why I had to pay. Also the train was delayed for more than 90 minutes. I also wanted to return a ticket but the site doesn’t even let me when the staff said I could. Worst train company I’ve ever been on so far.

Very disappointing first-class experience
I travelled with PKP on a three-hour journey and had purchased a first-class ticket, expecting at the very least to have a seat. Instead, there were no seats available and I was forced to spend the journey standing in the corridor.
I find it unacceptable that first-class tickets are sold when there is no seating capacity available. For a three-hour trip, a first-class passenger should not be expected to stand in a corridor. If all seats are already occupied, additional first-class tickets simply should not be sold.
To make matters worse, the train accumulated a significant delay, with very poor communication throughout the journey.
Another major problem for international passengers is that all announcements and information were provided only in Polish. On an international railway network, especially on services used by tourists and foreign travellers, essential information about delays, stops and disruptions should also be provided in English. This is standard practice in many countries and should be expected from a major national railway operator.

Overall, this was a very disappointing experience and certainly not a service that can reasonably be described as “first class”. I paid a premium fare but received a level of service that did not justify the price at all.

During the booking process, neither the website nor app will allow non-Polish credit cards through. I checked with my credit card company and they related that they accepted a pending payment yet the PKP Intercity website just counted down “pending transaction” until it finally timed out.

This happened about one year ago and I deleted the app and my account. Begrudgingly, I tried again today (26 July) with the same terrible result.

Don’t trust this company to get anything done and if they do, don’t expect it to be right.

After 8 hours of flights I arrived in Warsaw and bought a ticked to Białystok, 5 minutes before the train's arrival, the intercom announced a 30 minute delay, after which a different train arrived on time (it had a different name). I asked a member of the staff if my ticket was for this train and got told no. Shocker: it was my train! 15 minutes later I realized what happened and went up to get a new ticket, calmly since I'm not one to cause trouble, after which I got told by the lovely lady at the counter that maybe I should get a babysitter and i'm too old to commit this sort of mistakes. She was extremely agressive, not offering solutions and I had to ask her multiple times for a new ticket. I've worked with customers my whole life, if I could give 0 stars for the wonderful customer service PKP provides, I would. Thank you for providing me with this beautiful service, i'm definitely not using your trains again.

I traveled on the Modlin Airport – Warsaw Central route and this service should be ashamed of itself. I am a 25-year-old Italian university student and I bought a discounted student ticket through the official app because it stated that the reduced fare was for students under 26, without any clear indication that it was only for Polish students. That is misleading and unfair to international students and travelers. During the inspection, the conductor first checked my university card, then my ID, and only after that decided to fine me; it felt suspicious, like he changed his mind mid-way once he realized I was not Polish. I tried to explain that the nationality restriction was not indicated in the app, but I was ignored and treated with zero courtesy or professionalism. The inspector’s attitude was rude, cold, and hostile, and instead of helping a foreign passenger who followed the official app’s instructions, he chose to punish me for a rule that was not clearly communicated. If you advertise a student discount, you must clearly state all restrictions in the app; otherwise you are setting passengers up to be trapped and fined. I strongly discourage international travelers and students from trusting this service unless they want to risk being treated unfairly.

I don't know why they don't have a better ticket checking system traveled between krakow and szeczin first class and my E-ticket on my cell phone was checked 4 times 🙄😑how unorganized could you possibly be to have a system where you know you've already checked a person's ticket and identification and still have the need to check something you’ve already checked numerous times completely incompetent system extremely annoying

There were no my number of the wagon. I was running back and forward and couldn't find it . Such a strees!!! Apparently they put it in the last minute.

Kids paying full fare if not attending polish school. Never come across this anywhere in Europe…

This goes to PKP Intercity: Website is really bad. To buy a ticket there is a nightmare. I have selected an option, they change it without me knowing it.... I found out looking on the ticket. Now I cannot change the ticket. I am very angry.... They put options which don't exist.... really disappointing... Someone is doing bad job there. Hope the same happens to the person which did this website - he/she/them should know what a pain in the ass is giving to others.

App is really bad, website also super unfriendly user experience. Trains are ALWAYS late, literally always. In my 4 years of taking the train in Poland they were on time maybe once or twice… a true S H I T show!

Punctual, clean, comfy. Easy to book at stations. Trains fast, very clean and very comfortable ... if you catch the right one

App and website doesn`t work at all, rubbish!

Unreasonable prices

Charges € 10.99 for Szczecin - Pasewalk, the other way Deutsche Bahn only charged € 2,50. The only way to buy a ticket is PKP intercity on the polish side og the border

It depends. But the situation is better than ten years ago.