FlixTrain GmbH Reviews 

I had booked a train from Hamm (originally from Duesseldorf) to Leipzig- trying to get to Leipzig for a reunion. - what happened: hours of delay, not reaching the destination at all, only Berlin-, I had to use umpteen trains, delayed, cancelled and no support from Flix, the customer service did not answer the phone.. when i got an email re delays, a link to FLIX was given for refunds etc. Now, I've been in correspondence with Flix a few times, and eventually, I am told that for the journey from Hamm a partner company is responsible and therefore , I am told to contact that partner, i.e. please bother them instead of us...- whereas originally Flix never denied responsibility.
and the whole process, getting nowhere so far , is time consuming and very stresful; it just seems that Flix tries to make you stop asking for a just refund.

Never again. Scam company and dodgy customer service. Both trains were extremely delayed. The departure was moved to a different station in another part of the city, and they notified us only 10 minutes before, claiming all transportation incurred would be covered by them. But this was directly a lie and when we made the request they said they do not cover that kind of refund. THEN WHY TF OFFER IT IN THE FIRST PLACE? Horrible scammy behaviour that should be punished under EU laws.

Worst train experience. Worse than Deutsche Bahn and that says a lot. Hours and hours of delay, stinky train stuck in the middle of nowhere. Little to no information. No water, no access to water. An animal transport has more guidelines for welfare than this. How is this legal and how is anyone ever booking a second ride with Flixtrain?

I got hurt by a suitcase while on the train and the train personnel acted swiftly to get me all the help I needed, including calling the paramedics to have me taken to the hospital for treatment.

240 minutes delay...
30 days to reply and now just another bunch of stupid questions when they are undisputably have to reimburse.
Don't act so cool and hip if you're just cheap.
And now even more data is requested so someone can make wrong use of it?
What is this?

Coming around at last!
After quite some hassle and a little bitchin here it works. Amazing!

3 of us travelled from Hamburg to Berlin using Flux train. The train broke down and we were told to get off and buy tickets for another train that would take us to our destination. We were assured that Flixtrain would reimburse us fully for the added expense. The train that broke down was empty when it left the station and all the passengers had disembarked. Fluxtrain have flatly refused to reimburse us telling me that the train continued its journey with passengers on board. Untrustworthy company. I will never use this company again.

5 UNSANITARY HOURS of toilet overflow soaked carpet under our seats which wasn't discovered until our backpacks had been soaked through. Customer service isn't concerned, so we are pursuing EBA.

BATHROOMS: pee in the sink or out the window - toilets for 3 cars in each direction were permanently closed or actively overflowing.

Standard services promised:
In seat power: NO
Wi-Fi: NO
Reasonable Boarding times in a major station: NO

Bottom line: Terrible seats and far worse than the least classy DB regional routes. I am well versed in piss stained regional train bathrooms, but don't pay ICE rates to sit in a biohazard.

Such a poor experience even as a corporate customer, waiting for a refund for a cancelled train for more than 2 weeks and getting No single response even about the waiting period.

I have booked a train on 31.08 towards Nürnberg fro Berlin which got cancelled and the refund request was made for this trip, and on 11.09 a CS agent emailing me to confirm whether i boarded the train or Not. and later i replied and there was no reply since then.

Very disappointing service.

German government and Flix train operators should stop these trains immediately. Its a shame on Germany and entire Europe
Unfortunately I didn't had any other choice of travel from my location to the place I wanted to go, so boarded this train with lot of skepticism as a tourist.

These trains have no toilets or very less toilets and they will not inform you at the time of booking but only on the day of your travel. Saying sorry, what the hell will you do with that last minute sorry.

The story doesn't end here,these trains doesn't have an AC in this scorching heat and its like a Gas chamber and they have not mentioned it anywhere. Complete lack of transparency and ethics. This is even worst than transport system in so called 3rd world countries.

Travel if you want to get yourself tortured and at your own risk.

If you are planning to travel through Germany and thinking about taking FlixTrain to save money, do not do it. Pay the extra fare for Deutsche Bahn or find another mode of transport.

Here is how FlixTrain (Train FLX10 to Stuttgart Central Station) handled their service on Tuesday, September 1:

The First Delay: The train was originally scheduled to depart Berlin in the morning. An initial delay was posted, pushing the adjusted departure to 11:51. I adjusted my schedule and arrived well ahead of time.

The Ghost Platform & Silent Second Delay: 5 to 15 minutes before the new 11:51 departure, I went to Platform 5. The physical platform display screen explicitly listed FlixTrain. I waited on Platform 5 for 40 minutes.

The Silent Shift: It turns out the train was delayed a second time (pushed past 12:12–12:35 across Berlin stations) and the platform was changed without clear notice. Meanwhile, the Platform 5 monitor still displayed FlixTrain.

Zero Direct Communication: No SMS. No email. Not a single proactive communication sent to inform passengers of the second last-minute delay or the platform change.

Customer Support Gaslighting: When contacting customer support about being stranded due to their conflicting platform displays and missing notifications, they insisted it was entirely my fault for missing the train. Their only "solution" was offering me the chance to buy another full-price ticket on their website. No refund, no accountability.

Forced Out-of-Pocket Expense: Because I had a flight to catch out of Stuttgart, I had no choice but to abandon my near €40 FlixTrain ticket. Left stranded with no operational Flix alternative, I had to purchase a last-minute Deutsche Bahn ICE ticket on the spot for an extra €150 just to make my flight connection.

The double standard in Germany is infuriating: if an ordinary individual delays paperwork, misses a minor deadline, or posts a critique on social media, the system comes down hard. But when a massive commercial transport operator runs completely broken real-time information, changes platforms under people's noses without a single SMS or email, and leaves passengers stranded, they face zero immediate consequences and simply do not care.

I will be submitting a formal complaint to the German transport conciliation body (söp — Schlichtungsstelle für den öffentlichen Personenverkehr) under EU Passenger Rights regulations.

Save yourself the lost hours, hidden costs, and stress, steer clear of FlixTrain.

It was one of the worst experiences I had in my life, they cancelled all the seat bookings and without changing them just mentioned that you will receive a voucher but in the train it was the whole mess and the staff were not supporting the passengers at all, the service and quality of the trip is not even worth 1 Euro !!!!so bad !

They canceled the train and to get the money back is an huge adventure. (They ruined my holiday, no customers service, no excuses, they try to keep my money with a lot of stupid tricks, this is a rip off, don't trust them!!!!!!!)

They have cancelled my trip the day before it should have been. They said that they will process return and sent invoice that that have sent it back. But one month later and many emails with support, and i still don't have my money

First time with Flix train. Frankfurt to Berlin, 10Min delayed, the cancelled. 5 days after sending email to get refund still no reply. Return journey, 30degree heat, no air conditioning, some windows able to open slightly, engine fumes coming inside. Never again!

Never again. First they cancelled our seats and without any info other then that it was cancelled. Then they cancelled the train 10-15 minutes before arrival. Again no info om how to continue the trip or change route. When trying to apply for a refund the info isnt enough. You get tired and just give up. Never ever Flixtrain again.

The train got cancelled 10 minutes before it was meant to leave, we got informed by a message on the platform but not on the app, i contacted customer service for a refund and I never heard from them. To avoid at all price!

My first Flixtrain experience,from Hamburg to Berlin - i was surprised because it was a good and pleasant one - comfortable seats, friendly staff, delays announced promptly. I would recommend Flixtrain to anyone. I wish there will be more Flixtrains to the south.

Absolutely terrible experience. Flix cancelled my ticket from Berlin to Frankfurt, which completely ruined my plans. I had already made arrangements based on my booking, and their cancellation left me with no proper alternative.

What made the experience even worse was the customer service. I requested a refund, but I never received it, and they didn't even respond to my refund request. Being ignored after causing so much inconvenience is unacceptable.

I would not recommend Flix to anyone. Cancelling a customer's ticket without proper support, then failing to process a refund or even reply, is extremely unprofessional.

At the time of Booking the train from Frankfurt Süd to Stuttgart , it showed departure at 20:03 on 26.07.2026 , immediately aftewr the booking it switched to 22:03. It was already clear that the train is delayed by 3 hours becuase i cancelled the previous ticket knowing exactly that. What sort of cheating is this? the train delayed by three hours, that is a problem, bigger problem is lying to customer during booking that the train is available. Booking number : 3378428397 Can you Flixtrain compensate this ? or accept your cheating?