I quickly received my return box to ship off my tech but there was no return label included. I went to my dashboard followed the instructions to print out a return label and it was disabled. Sent an e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The on-line evaluation and mail-in process were quick and easy, taking less than 5 minutes to complete. The turn around time was extremely short and the digital gift card was sent within days of recei... See more
Very easy. Provided secure box to send in computer with prepaid label. Even though I sent it months after receiving the box, Costco still gave me the value (as credit) Phobio said my old computer wa... See more
Used to always worry about what to do with my old phone, but not anymore with Phobia's quick and easy process. Go on-line, identify your phone, fill out the form, follow the preparation directions, t... See more
Company details
Written by the company
Phobio builds device trade-in platforms that help brands deliver better customer experiences and ensure every device finds a new home before it is ever recycled. Having trouble with your trade-in? We are here to help. Reach out to us at phobiosupport@phobio.com and include your confirmation number and any relevant order or tracking details so we can pull up your trade and get you sorted quickly.
Contact info
1201 Peachtree St NE, 30361, Atlanta, United States
- 1-855-PHOBIO-8
- info@phobio.com
- phobio.com
4.2
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Not what I expected
The anticipated value my trade-in was based on my accurate description. The inspection was inaccurate, and gave me 20% of what I was led to expect.
2 October 2026
Fair offer, mostly painless process.
I was pleasantly surprised when Costco offered the opportunity to trade in my old iPad. Although I got less than the original estimate, once they received it back, I still thought it was fair. Only complaint was the long lines to drop it off at Staples, they do a lot of returns there and shipping as well…
2 October 2026
Easy process and trade in funds were…
Easy process and trade in funds were quickly available
2 October 2026
The entire process was very easy
The entire process was very easy. Updates were available on Dashboard. It was easy to add the digital card to my account
2 October 2026
Great Service I would recommend it to…
Great Service I would recommend it to other people
1 October 2026
Quick and easy
2 October 2026
Got the advertised price within the…
Got the advertised price within the timeframe stated.
5 October 2026
Nice price and safety packages
The price is good, and the trade in kit for tablet is extremely safety for shipping.
5 October 2026
The process was quick and simple but I…
The process was quick and simple but I was disappointed the actual payment was really significantly lower than what was originally quoted. The reasons given for the reduced amount seemed bogus to me. How was I to determine if the reasons were accurate given I no longer had the phone in my possession.
2 October 2026
I received NOTHING for my device!!
I did not receive anything from you for my device. I just checked my COSTCO account - there’s nothing there. I want my device back.
2 October 2026
Reply from Phobio
Hello,
Thank you for your feedback. We apologize for the issue with your payment. This isn't the experience we want you to have. We've forwarded your information to our Support team, and a team member will be in touch to help with your payment.
Best regards,
Phobio Support
Awful experience
Awful experience. Felt like a scam. I 100% would not recommend it to anyone. You’ll send your trade-in, and they will say it has hidden housing damage. They also said it was reported stolen, like what? No never. I asked for my watch back when they said it was worth $0. Why would I let you just have it? They also sent a super small blurry picture that looked like it was cracked and when I received it back it was not. It had a weird sticky residue on it. Costco should not partner with them. Thanks for wasting my time and scratching my watch.
1 October 2026
Reply from Phobio
Hello Laura,
Thank you for sharing your concerns. We’re sorry to hear that your experience has caused frustration or concern. Phobio is committed to a transparent trade-in process, and we would like to review your trade-in details directly. A member of our Support team will be in touch to assist you with your trade-in.
Best regards,
Phobio Support
Loved the overall process
Thank you, Loved the overall process.
Input device info, print a label, ship it in, get confirmation emails through the process.
Receive Costco gift cards online.
Simple!
2 October 2026
Phobio made the trade very simple and…
Phobio made the trade very simple and easy with fast turnaround of shipping materials and Costco credit. I would highly recommend.
23 September 2026
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