Monzarentacar Reviews 

Avoid Monza Car Rental at Heraklion Airport

We rented from Monza at Heraklion Airport for our honeymoon, and I wouldn’t recommend them to anyone.

Before booking, we emailed Monza specifically to ask whether we could use an Amex for the security hold. They replied confirming that we could. At the desk, however, staff refused to accept it, even after we showed them the email. As a result, we were made to pay an extra 350 Euro, which matched what we’d already paid for the rental itself.

We weren’t the only ones. While we were dealing with this, two other groups at the counter were having similar problems and being pressured into paying more.

On top of that, the car came with only half a tank of fuel, even though we had paid for a full tank.

I’ve hired cars in many countries, and this was easily the worst rental experience I’ve had. Crete has plenty of excellent locally owned rental companies, so there’s no need to take a chance on Monza.

My experience with Monza Rent a Car Rhodes was disappointing, even before collecting the vehicle.

I made a reservation on September 22 for October 18, paying a €20 prepayment. The company confirmed that no rear-facing car seat was available for our 13-month-old daughter, so I requested cancellation.

The issue was that the booking documents contained different cancellation conditions:

- The prepayment email guaranteed a refund for cancellations made at least 25 days before arrival.
- The attached rental agreement stated free cancellation up to 48 hours before pickup.
- The company's FAQ stated that no cancellation fee applied with at least two days' notice.

Monza refused to refund the €20, explaining that the 48-hour free cancellation policy applied to a different type of booking.

Although the 25-day prepayment condition was disclosed before payment, the distinction between the policies was not clearly explained in the rental agreement.

Since the reservation was made only 26 days before pickup, the refundable cancellation window was effectively about one day.

I believe a rental company should communicate these differences clearly before accepting payment.

This review concerns the reservation and cancellation experience only; I did not use the rental vehicle.

Poor customer service, misleading car options and a stressful car rental experience at Rhodes Airport

We had a series of very disappointing experiences with this car rental company in Rhodes, from poor communication before our arrival to rude customer service and problems with the vehicle provided.

1. No response to emails before arrival

I emailed the company two weeks before our trip to request a change to our booking. Despite giving them plenty of notice, I never received a response.

2. Uncomfortable airport transfer and unfriendly staff

The rental office is located away from Rhodes Airport, so we had to take their shuttle van. The transfer was uncomfortable and cramped, particularly in the three rear seats.

When we arrived at the rental office, the staff were rude, unfriendly and unhelpful. They were also reluctant to assist with the named driver's details and UK driving licence.

3. Incorrect cash change — twice

I paid in cash and had to ask twice for the correct change. Initially, I was shortchanged by £20, and then by another £10. Having to repeatedly check and request the correct change did not inspire confidence.

4. Questionable vehicle selection and an old car with a broken USB port

We had selected a "Jeep or similar" vehicle when booking, but were told that no Jeeps were available. Looking around the parking area, we could only see Suzuki and Fiat vehicles, which made us question why other models were being advertised.

The car we were offered was old, and its USB charging port was broken and unusable. This was particularly problematic because our phone battery was running very low, it was already around 9:30 pm, and we still had an hour-long drive ahead of us.

5. Aggressive response instead of a solution

When we raised the issue with the broken USB port and asked for it to be addressed, the staff became angry, pushy and dismissive, repeatedly insisting that the car was fine. They showed no willingness to resolve the problem or provide a replacement vehicle.

Eventually, we managed to obtain a refund. However, this left us stranded late at night, forcing us to return to Rhodes Airport to arrange another rental car at a much higher last-minute price.

Overall: Not recommended

What should have been a straightforward car hire experience in Rhodes turned into an unnecessarily stressful and costly evening.

The lack of communication, unfriendly customer service, repeated mistakes with cash, questionable vehicle availability and refusal to address a genuine concern made this one of our worst car rental experiences.

I would not recommend this company to anyone looking for reliable car hire at Rhodes Airport.

Gianni Geo is the most helpful person in whole crete.

MR GIANNIS WAS THE BEST VERY FRIENDLY GOOD SERVICE

Great customer service - Giannis Geo, highly recommended

Monza Heraklion

It was the worst. So unfriendly and rude. I cancelled the contract on the spot. So did other people. We were shocked about the attitude and the tone. Cars are in a bad condition!

Great service. Highly recommend Monza. Cars in good shape.

I rented a car for initially 4 weeks and paid for it. After 11 days I needed to return it earlier because of an urgent family matter at my home country. I send an email directly after the rental of 7 days to say that I deliver the car back 2 weeks earlier. It was confirmed by Monza. After my return I expected a refund of the 14 days less carrental as with professional rental companies is normal procedure and stated in EU law but I only received a short email saying that they don’t do refunds and I could only get a discount on a new rental, as if I would ever rent a car again at this bismal company. No customer service what so ever and a total ripp off!!! Do not do business with this company!! Be warned.

Very nice service from Caniz Geo Chania airport

Everything is extra good
Giannis Geo

Giannis was very kind, fast and professional during our rental process, I recommend him very much!

Giannis is the most welcoming and helpful person we met in Crete. Thanks for all!

3 October 2026, when returning my rental car at your company.

Upon arrival, I had to wait for a considerable amount of time before I was assisted. I was already running late for my flight, and I clearly informed the employee that I would miss my flight if I could not leave as soon as possible.

I explained that the car was fully insured and that I was willing to complete the return procedure properly. Instead of assisting me in a professional and customer-friendly manner, the employee started shouting at me and speaking to me in an extremely unprofessional manner. Despite repeatedly explaining that I was going to miss my flight, I was told that I had to wait.

The situation then escalated further. The employee verbally abused me and eventually told me to take a taxi and indicated that I was not allowed to leave with him. I did eventually get into a taxi, but the situation continued to go wrong and I was ultimately made to leave the taxi as well.

As a direct consequence of this situation, I missed my flight.

I find it extremely unacceptable that, as a customer who clearly explained that I was in a time-critical situation and at risk of missing my flight, I was treated in this manner.

Great service and fast, hassle-free process. Giannis Geo was very friendly, helpful, and provided excellent advice. Highly recommended!

We had a very pleasant experience with Giannis Geo, he was super helpful, explained the conditions in details and made the car rental process very easy. Highly recommend