Autohero Österreich Reviews 

Extremely helpful staff, responsive and fast service. Convenience is key.

Since I started the process with Autohero, their communication was excellent. The entire process was super easy, reliable, and trustworthy. There were no hidden costs or surprises everything was transparent and well organized.

From start to finish, including picking up the car, everything went very smoothly. I bought a used car, but it feels like a brand-new one. I highly recommend Autohero and their team.

They even surprised me after the purchase. The car initially came with only one key, but about a week later they sent me a second key to my home. I never expected that level of service. It was a wonderful surprise and shows how much they care about their customers.⭐️⭐️⭐️⭐️⭐️

BMW X1 xDrive25e (2021, White) was sold to me in Austria and after inspection I return it and this car may come to NL market for re-sale

Disappointing Experience After ÖAMTC Inspection

I bought a used BMW X1 xDrive25e (2021 model) from Autohero and ultimately had to return the vehicle.

I am aware that buying a used car carries certain risks. That's precisely why I opted for a large, professional platform rather than a private seller. Unfortunately, this expectation was not met in my case.

After delivery, I had the vehicle inspected by an independent organization (ÖAMTC). Several value-relevant and technical defects were discovered, which had not been transparently disclosed before the purchase. These included:

- several stored fault codes related to the powertrain, battery, and system communication,
- a specific fault code related to the high-voltage battery's cooling/thermal management system, which I believe represents a potentially significant technical risk,
- a battery condition that was below my expectations and also below that of comparable vehicles in the same segment (according to the inspection report),
- signs of repainting, even though the vehicle was advertised as accident-free,

- and tires with a very old production date (DOT of 2018), even though it was a 2021 model.

In my view, these findings were not minor cosmetic flaws, but rather indications of potential long-term financial and technical risks, especially given the complexity of a plug-in hybrid vehicle.

What disappointed me most was the way the situation was handled afterward. No timely or proactive solutions were offered, and I was referred to partner workshops where appointments would only have been available after the return period had expired.

To be fair, the return was ultimately handled correctly, and the purchase price was refunded.

However, the entire experience raises serious concerns regarding transparency, pre-checks, and customer service. Based on my experience, I would not recommend Autohero to buyers who value technical clarity and a transparent vehicle history.

Furthermore, the purchase incurred costs of approximately €750 for registration, highway and parking permits, the independent inspection, fuel, and charging – costs that remain even after the return.

Buying a car from Autohero Wien was a positive experience. A little bit complicated since I was a foreign citizen, but with the help of the staff and information they provided it ended well. Somewhere on the website the whole buying process should be described in short and also mentioned that you do not need Austrian residence, but an Austrian address where the papers are to be sent.

I am waiting for over 3 weeks on second key, person on phone consistently tell me it is in the vault, but .... 5 calls later, I asked for clarity, which is impossible to get. When I shared I really need it - the answer: "you should have one made then" - thank you for your response - yes there is legalize that if you have a second key you will ship it after 3 weeks (when the trade back limit is reached) - I had multiple talks where I was reassured that the system shows a second key, it was just hard to find - I offered to help searching - so it seems either : 1. Organisation of keys at autohero is not safe 2. Autohero did not want to look for it 3. The autohero system is faulty - all 3 scenarios do not produce a positive customer experience.

Ordering the car online was a smooth expereince. I ordered it online, AutoHero colleage called me in an hour and then I received the confirmation email that I can book an appropriate pick up date/time. (Monday). I received the papers so I could arrange the registration and insurance (for a car that I had not buy yet!).
3 days before the planned pick-up date I received another email cancelling the appointment with a small explanation that the gearbox needed to be repaired. (Toyota hybrid wich is supposedly the most robust gearbox available) Since then I called the company four times, sent them two emails but was not able to get any further info. On the positive side everyone I talked with was very polite, in addition they spoke English - but I only got promises of callbacks or answers in email.
At the moment I do not know what went wrong with a supposedly previously inspected car, when will it be finally delivered if it will be delivered at all but I am paying for the insurance of a car that I may finally not buy.
I will be happy to reconsider my review once the issue is solved but so far I am not happy with my decesion to choose AutoHero.
Edit after 1 month: I bought another car in the meantime. I sent an email requesting courier to take away the toyota’s papers and key about two weeks ago. No reaction so far.

Very good! Everything is brilliant!

The level of service I received was fantastic. Many thanks to Christian Krüll and the team at Anif, Salzburg. The car was exactly as described and then two days later the spare key was found and posted to me although the advert had mentioned that only one key was available. Highly recommended.

I very much appreciated the very highly professional welcome by Autohero staff in Gerasdorf.
The whole purchase procedure was very smooth.
The delivery process was very swift.
The car specs are as in the announcement notice.

The delivery was perfectly done. Geoffrey was very kind and patient, giving all the details info regarding the car and much more... My experience was 👍🏿👍🏿

Everything went good, easy payment and delivery to my house. The car was even better condition than expected. Thanks Autohero!

I was totally satisfied with the service and the car as well!!! Super and give you 5 stars!!!

Extremely Disappointed - Sold Me a Damaged Car

Don’t Buy from Autohero - If You Do, Get a Trusted Mechanic First! Even if you have to pay for the check do that, it's worth it.

I am extremely disappointed with my recent experience with Autohero. The car I purchased appeared to be in good condition on the outside, but upon closer inspection, I discovered severe internal damage, including rust and other serious issues that were not disclosed at the time of sale.

I have opened a request for assistance three times, explaining the problem in detail each time. Unfortunately, every response from Autohero has been an excuse rather than a solution. I feel completely let down by the lack of responsibility shown by the company.

I recently had the opportunity to have the car thoroughly checked, and the extent of the damage confirmed my worst fears. This is completely unacceptable, especially considering the reputation Autohero claims to have.

I am now left with a car that requires significant repairs, which I believe should be covered by Autohero. I am requesting that Autohero take immediate action to resolve this situation, including covering all repair costs. I expect a prompt and satisfactory response to this serious issue.

So far our experience has been dissapointing.
We ordered a car +5 weeks ago and we still don't know when it will be delivered. After the estimated delivery window came and went we called the customer service. They told us we'd get the car in two weeks. Two weeks go by and we call them again, only being told that we somebody would call us next business day to arrange the delivery date. We got no call, so now we have to call the customer service again. At no point has the company preactively contacted us. Email are left unanswered and it often takes a lot of time to get through the phone.

Edit 11.6: after chasing the customer service down, we were informed that the car was undergoing repairs and we were not informed of this delay because they had no one who could speak English (which I find weird, as all the customer service representatives we have spoken to have spoken perfect English). We asked to get all the details about the repairs in writing. It's been two weeks and no one has contacted us. What a joke.

Koen was geweldig 🤩

A very horrible company, in addition to not having email service, they choose the public to whom they sell the car, I tried to speak to them several times and never got a response.
I had to call and when they answered after 20 minutes I started speaking English which is the most spoken language in the world and in a company it should be mandatory for them to speak at least the minimum amount of English they pretend they don't know how to speak English, when I start trying to express myself they start speaking broken English, they say they have the right to sell to German people. this company is horrible

I am from Australia and bought my first car in Austria with AutoHero. They made the process so easy and helped me so much along the way. The car is also great! So far everything has been excellent.

This is a joke company. First they tell us one price than the next call another price. I want to buy 2 cars from them because they have a good prices on the internet...but that is not true...