I bought a car part, and at first, I was disappointed because the return shipping would have been at my own expense. However, the customer service team reached out to me, handled the situation perfect... See more
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I ordered 4 tyres including fitting for a great price and at a convenient Euromaster garage. Everything ran really smoothly. The only slight downside was having to pay an extra charge for the disposal... See more
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Delivery is fast but the problem of returning atrocities is complicated and on your own account. Some things to cut off a car that's not matching up Thanks!
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I ordered a new battery for my car on 18th September in the app, the estimated delivery day being 22nd. The money left my bank account on 21st but the battery never arrived but even more worrying wa... See more
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Company details
About AUTODOC - Deutschland
Written by the company
AUTODOC ist die Nr. 1 der Autoteile-Onlineshops in Europa. Wir teilen Ihre Leidenschaft für Autos und helfen Ihnen, bei der Autoreparatur Geld zu sparen.
AUTODOC-APP
AUTODOC-WEBSEITE
AUTODOC CLUB
YouTube
Dafür sind wir bekannt:
- Kundenorientierung: Unser Serviceteam besteht aus qualifizierten Fachleuten, die zusammen genommen 23 Sprachen sprechen und immer bereit sind, in jeder Hinsicht zu helfen.
- Größe und Umfang des Marktes: In den 12 Jahren, in denen wir auf dem Markt sind, haben wir 13 Millionen zufriedene Kunden in 27 europäischen Ländern gewonnen. Wir versenden über 35 000 Bestellungen pro Tag.
- Unser Sortiment: Wir führen über 4 Millionen Produkte für mehr als 166 Automarken von weltbekannten Herstellern.
- Bezahlbarkeit und gutes Preis-Leistungs-Verhältnis: AUTODOC ist eine Onlineplattform mit fairen Preisen und einer Vielzahl von Sonderangeboten und Verkaufsaktionen.
- Services auf mehreren Plattformen: Kunden können sowohl über die Webseite als auch über die App schnell und einfach nach Autoteilen suchen. Überzeugen Sie sich selbst, wie kostengünstig und einfach der Kauf von Autoteilen sein kann.
- Kompetenz bei Autoreparaturen: Auf unseren YouTube-Kanälen finden Sie mehr als 3000 Tutorials zum Austausch von Autoteilen. Diese Tutorials helfen Ihnen, einfache Reparaturen selbst durchzuführen und Geld für Reparaturen in Autowerkstätten zu sparen.
Kontakt
Häufige Fragen
Günstiger Versand für Deutschland!
Kostenfreie Lieferung ab einem Mindestbestellwert von 120,00 € innerhalb Deutschlands
Ab einem Warenwert von 120,00 € (ausgenommen Versand in das Ausland und Sonderversand — Sperrgut und Pfand) entfallen die Versandkosten.
Contact info
Josef-Orlopp-Straße 55, 10365, Berlin, Germany
- 030/22026998
- trust@autodoc.de
- autodoc.de
4.4
Excellent
82k reviews
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After providing my VIN their customer…
After providing my VIN their customer service sent me a link for a "correct" part. I paid extra for "safe order" to have a peace of mind. Unfortunately part doesn't fit my vehicle. Now to return the item I have to cover shipping cost from UK to Germany!!! It was my last shopping in autodoc!!!
11 October 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Dariusz!
We are sorry to hear that the spare part you ordered was not suitable for your vehicle.
If the part you received is not suitable for your vehicle, you can arrange a return or exchange in accordance with our return policy. Return of incompatible parts is at our expense. If you need assistance, please contact us at help@autodoc.de – we will be happy to help. We can also help you check alternative spare parts for your vehicle right away.
Yours sincerely,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Sehr good,and very profesional
12 October 2026
Reply from AUTODOC - Deutschland
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Parts not compatibale, return fees on customers
Despite parts were verified suitable for my car, they were not campitable. After requesting a return they chose that customer will pay the return fee. I tried to contact customer service and after many attempts I was told that i will receive an email shortly with a decision which i never received, after 3 weeks I still have the parts as it will cost me a lot to send around 20 kg package from England to Germany. I am never buying from them again, I would rather resell the parts than paying return expense. Extremly unsatisfied.
10 September 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Israa Essam!
Thank you for taking the time to leave a review.
Before placing an order, please check the OEM number listed in the product description and technical specifications to ensure compatibility with your vehicle. You can do this by yourself using the information on product page or you can contact us for support.
Feel free to contact us at trust@autodoc.eu with your order details if you need any help.
Best Regards, Your AUTODOC Team
Perfect korekt shnel
6 October 2026
Reply from AUTODOC - Deutschland
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
1a 1a 1a 1a 1a 1a 1a
7 October 2026
Reply from AUTODOC - Deutschland
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
They dont want to accept the return and…
They dont want to accept the return and to refund the costumer money . They soupose to be baned to sale the parts because they breake the EU law for the Internet comerce.
5 October 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Valeriu Mitulescu!
We’re sorry to hear about your experience and understand your concerns regarding the return and refund process. We take such feedback seriously and would appreciate the opportunity to review your case in detail and clarify the situation.
Please contact us at trust@autodoc.de with your order details so that our team can investigate the matter and assist you further.
We look forward to hearing from you and resolving your concerns.
Best regards,
AUTODOC Team
Extremely disappointing customer…
Extremely disappointing customer service and product quality
I have been a regular customer of AUTODOC for many years, but unfortunately, the quality of both the customer service and the spare parts has deteriorated dramatically over the past year.
It has now been more than a month since I reported a problem with order 173768691. The part I received is defective, and we have been forced to continue using a faulty part on our car while waiting for a solution.
I have contacted customer service more than three times. Every time, I am simply asked to wait another week. More than a month has now passed, and my problem is still unresolved.
Unfortunately, this is no longer an isolated incident. With almost every second order, I encounter one problem or another, even though these issues are not caused by me. The quality of some of the spare parts I have received has also been extremely disappointing.
At times, I honestly get the impression that some parts may be old stock or low-quality products from China being sold under the names of supposedly reputable brands. I cannot verify this, but the quality of some of the parts I have received makes me seriously question their origin and quality control.
After being a loyal customer for many years, it is extremely frustrating to see the service deteriorate to this level. Ordering spare parts should not constantly turn into a problem that the customer has to spend weeks trying to resolve.
I sincerely hope AUTODOC will take this feedback seriously and improve both its quality control and customer service.
2 October 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Annarki!
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused, particularly given how long you have been waiting for a resolution regarding your order.
We understand how disappointing it is to experience an issue with a part and then have to wait for an extended period while the case is being reviewed. We also appreciate your feedback regarding the quality of the parts and the customer service you have received.
Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We will make sure that your concerns regarding the defective part and the handling of your case are properly reviewed.
We sincerely value your feedback and apologise again for the experience you have had.
Best regards,
AUTODOC Team
I got sent the totally wrong Parts
I got sent the totally wrong Parts, there Version of Customer Service is a very unhelpful AI chatbot. I’ve been waiting at least a month now and still no sight of my refund or a way to send the wrong parts back. Very poor service. Would not recommend
7 September 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Jack!
We are sorry for inconvenience caused.
Unfortunately we haven't received anything back from you yet.
Please contact courier service to check location of your parcel.
Once we receive it, we will be able to check it and to refund you money.
Feel free to contact us at trust@autodoc.de if you have any questions.
Best regards,
AUTODOC team
Reply from AUTODOC - Deutschland
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
Quality was top notch
The product quality and the delivery was fast too. Price can be a bit lower but it works well.
1 October 2026
Reply from AUTODOC - Deutschland
Hello!🌟
Thank you for your feedback.
We do our best to keep our prices affordable.
Have a nice day!
Best regards,
AUTODOC Team🚙💨
I had an issue with my order
I had an issue with my order, but customer support and the Quality Control Manager resolved it with high-quality service.
30 September 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hi Rácz Csaba Attila,
We're touched by this review and grateful for your trust⭐.
This confirms that we're on the right path💫.
We look forward to your return!
Best, AUTODOC Team
Delivery is fast but the problem of…
Delivery is fast but the problem of returning atrocities is complicated and on your own account. Some things to cut off a car that's not matching up Thanks!
28 September 2026
Reply from AUTODOC - Deutschland
Hello🕊️!
Thank you for your feedback!
Please contact us if you have any questions.
Best regards,
AUTODOC Team🔧✨
Money went missing, order never arrived. Sorted eventually
I ordered a new battery for my car on 18th September in the app, the estimated delivery day being 22nd. The money left my bank account on 21st but the battery never arrived but even more worrying was the fact that the order has never appeared in the app and I never received an email. I tried to find out more using the chat function but it kept telling me the money would take 7 days to clear, so I waited and still no battery arrived. On Mon 28th Sept I went on the chat to request a refund as I need a battery from somewhere else, it says it has cancelled my order but I have still not received any refund. So now I have a car which needs a battery and I'm out of pocket £301.99. The chat system is appalling, just let me speak to a real human. Can someone please look into this and make sure that my money has been refunded.
EDIT: I have now revised my review and Autodoc have investigated the problem and finally found and returned my payment. When I finally spoke to an actual person, their help has been excellent. It is worrying that the money could seemingly go missing and no order was placed. I would be reluctant to use the app again.
18 September 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hi SJ!
We haven't received your payment for the mentioned order.
Please double check transactions with your bank.
If you have any questions feel free to contact us at trust@autodoc.de.
We look forward to hearing from you and we will be happy to help you.
Best regards,
AUTODOC team
Very good and fast send parts...
25 September 2026
Reply from AUTODOC - Deutschland
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
I ordered electrical connectors and received metal clips!
I ordered, what showed on the website, as automotive connectors, as used on Hella headlamp units. The parts took over a week to arrive, and inside the package were two metal clips!
Nothing like an electrical connector. After navigating a Chat Bot, and getting nowhere, I finally got through to a real person. Although initially helpful, I soon realised, that they have a get out clause in the terms and conditions, whereby even if it is their mistake, nothing will be done about replacing with the correct parts, until they have received the return.
The only saving grace was that a returns label was provided, although it took me more time to ascertain which courier I was supposed to use. It was not apparent on the label, and I didn't get any response when emailing to ask.
Another thing that really upset me is, they only refund the cost of the parts, and not the shipping, even though it was their fault. I shall not be using them again.
And now I have to find an alternative supplier, as the project is already behind schedule.
23 September 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hello Simon!
We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused by receiving parts that did not correspond to what you expected, as well as the difficulties you encountered when trying to obtain assistance and arrange the return.
We understand how disappointing this must have been, particularly as the delay has affected your project schedule. We also regret the lack of clear information regarding the return courier and the additional time you had to spend trying to clarify the return procedure.
Regarding the refund, we would like to clarify that, in this particular case, the full amount of the order, including the original shipping cost, will be refunded once the return has been processed.
Furthermore, our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We hope to clarify the situation and ensure that your case is handled appropriately.
We sincerely apologize once again for the inconvenience caused and appreciate you taking the time to share your feedback with us.
Best regards,
AUTODOC Team
I order a car part for my Peugeot and…
I order a car part for my Peugeot and after one month the order nevered arrived. When I try to contact heldesk it is very dificult to get anyone and I find myself blocked as they said I cannot open a claim because the period is too long but I never got the product! When I finally manage to get someone they tell me the package is return to them but they did not get it and that I have to wait. I am still waiting one month no news and did not gey my part, they don't want to refund the money. It is almost a scam scheme.
25 September 2026
Unprompted review
Reply from AUTODOC - Deutschland
Hi Diego!
We are sorry for the inconvenience cased by delivery service.
Please note that after return of parcel unpacking and confirmation at the warehouse can take up to 7 working days.
Once the return is processed at the warehouse, your refund will be issued to your original payment method within 3 to 5 working days.
We noticed that order belongs to another person.
If you have any questions please contact us at trust@autodoc.de with your order details. We will help you to check information and answer your questions.
Best regards,
AUTODOC team
Reply from AUTODOC - Deutschland
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
AUTODOC Team
Reply from AUTODOC - Deutschland
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
AUTODOC Team
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