Ich habe sehr gute Erfahrungen mit dem Support von Touroll gemacht. Meine Reklamation wurde erkannt und und gute Hinweise bekommen. Da mein Lieferant nicht mehr erreichbar war, hat Keylee sehr kun... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ho acquistato online un Touroll J1 ST versione EU 2026 green. È una solida e-bike da città pratica e funzionale, con una seduta comoda e adatta alle varie esigenze cittadine: muoversi ne... Se mer
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I ordered the TOUROLL J2 ST PRO. The package arrived at my home in about a week. I assembled all the parts and charged the battery. The e-bike works perfectly and everything is exactly as described... Se mer
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Ho acquistato 2 biciclette U1 touroll dopo nemmeno Dieci giorni di utilizzo Il motore di una ha smesso di funzionare e il motore dell' altra invece emanava un forte odore di bruciato Ho chiesto i... Se mer
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98 omdömen
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Acquisto online Touroll J1 ST. Ottimo rapporto qualità prezzo.
Ho acquistato online un Touroll J1 ST versione EU 2026 green.
È una solida e-bike da città pratica e funzionale, con una seduta comoda e adatta alle varie esigenze cittadine: muoversi nel traffico, raggiungere la sede di lavoro, fare la spesa.
Punti forti:
Batteria 561,6 Wh (15,6 Ah): molto buona per la fascia di prezzo.
Motore 250 W / 45 Nm: sufficiente per città, escursioni in collina con salite moderate.
Telaio step-through: salire e scendere è molto facile.
Ruote 27,5" × 2,1" e forcella ammortizzata da 80 mm: confortevole su asfalto dissestato e sterrato leggero.
Cambio Shimano 7 rapporti.
Luci alimentate dalla batteria e dotazione completa di portabagagli posteriore.
La versione 2026 che ho acquistato, raggiunge secondo normativa europea i 25 km/h e ha autonomia dichiarata fino a 100 km, nella realtà 70 km variabili fino a 80 km in base a peso, vento, salite e livello di assistenza.
Ha una frenata efficace.
Il motore utilizza un sistema che spinge con un piccolo ritardo nell'erogazione dell'assistenza, ritardo che chi preferisce può eliminare seguendo le istruzioni fornite.
La bici arriva a casa ben imballata e montata all'ottanta per cento; comunque completare il montaggio è semplice, vengono fornite le istruzioni e tutti gli attrezzi occorrenti compreso degli utilissimi guanti.
Il rapporto qualità prezzo è molto buono.
Ottima l'assistenza post vendita. Ho avuto un problema al faro anteriore e Touroll mi ha spedito il ricambio originale in garanzia senza nessuna spesa a mio carico.
19 augusti 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Paolo Pasquale L.,
Thank you very much for taking the time to share such a detailed and thoughtful review. We are truly delighted to hear that you are satisfied with your Touroll J1 ST and that it meets your expectations for quality, practicality and value for money.
We greatly appreciate the thorough way in which you have described the bike's features and performance, from the battery capacity and motor to the frame design, comfort and braking. Your observations will undoubtedly be helpful to other riders who are considering this model.
We are also very pleased to hear that your after-sales experience was a positive one, and that we were able to send you the original replacement front light under warranty at no cost to you. Providing reliable support to our customers is something we take very seriously, and your kind words are a great encouragement to our team.
Thank you once again for your trust in Touroll and for recommending our products. We wish you many enjoyable rides, and should you ever need any further assistance, please do not hesitate to reach out to us.
Happy riding!
Best regards,
Support@touroll.com
chaque conseil à été très précieux pour…
chaque conseil à été très précieux pour moi
8 oktober 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your kind words.
We are truly delighted to hear that each piece of advice has been extremely valuable to you. Knowing that our guidance has been helpful means a great deal to us, and it is precisely this kind of feedback that motivates our team to continue providing attentive and reliable support.
Thank you for your trust and for taking the time to share your experience. We wish you many enjoyable rides, and should you ever need any further assistance, please do not hesitate to reach out to us.
Happy riding!
Best regards,
Support@touroll.com
Très bonne réactivité et réponse à tous…
Très bonne réactivité et réponse à tous les emails dans les 24hrs
7 oktober 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you so much for your kind feedback!
We are truly delighted to hear that you are satisfied with our responsiveness and that all your emails were answered within 24 hours. Your recognition means a great deal to our team and motivates us to keep providing timely and efficient support.
Thank you for your continued support. If you have any further questions or need assistance in the future, please feel free to contact us at any time.
Best regards,
Support@touroll.com
The TOUROLL J2 ST PRO
I ordered the TOUROLL J2 ST PRO. The package arrived at my home in about a week. I assembled all the parts and charged the battery. The e-bike works perfectly and everything is exactly as described in the promotional materials. The shipment tracking service is a bit clunky, but you just need a little patience and to check the carrier's website (BRT in Italy).
The only downside is the availability of accessories and spare parts—everything is currently out of stock—but the promise is that this should be resolved in about a month.
All in all: great product, great price, and great customer service!
2 oktober 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your kind and detailed feedback!
We are delighted to hear that your TOUROLL J2 ST PRO arrived promptly, was easy to assemble, and is working perfectly as described. It's also great to know that you are satisfied with the product, the price, and our customer service — your recognition means a great deal to us.
We sincerely apologize for the inconvenience regarding the shipment tracking and the current lack of availability for accessories and spare parts. As you mentioned, we are actively working to resolve this, and we expect the situation to improve within about a month. We truly appreciate your patience and understanding in the meantime.
Thank you again for your support. If you have any further questions or need assistance in the future, please feel free to contact us at any time.
We wish you many enjoyable rides ahead!
Best regards,
Support@touroll.com
Customer service is excellent.
Customer service is excellent.
I had some delivery issues (with DPD), but Touroll’s customer service team provided great support—offering knowledgeable, fast, friendly, and helpful responses, and ultimately providing a free charger as an apology for the inconvenience and delay.
Also, one of the mudguards arrived dented; a quick email to customer service with a photo was all it took to have a replacement part sent out immediately.
30 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your wonderful feedback!
We are truly delighted to hear that you were satisfied with our customer service. It's great to know that our team was able to assist you promptly and effectively with the delivery issues, and that the replacement charger and mudguard were arranged to your satisfaction.
Your kind words mean a great deal to our team and motivate us to continue providing knowledgeable, fast, and friendly support to all our customers.
Thank you for your continued support and understanding. If you have any further questions or need assistance in the future, please feel free to contact us at any time.
We wish you many enjoyable rides ahead!
Best regards,
Support@touroll.com
Super Support von Touroll
Ich habe sehr gute Erfahrungen mit dem Support von Touroll gemacht.
Meine Reklamation wurde erkannt und und gute Hinweise bekommen. Da mein Lieferant nicht mehr erreichbar war, hat Keylee sehr kundenfreundlich reagiert und mich mit einer Lieferung unterstützt.
Dafür nochmal vielen Dank.
27 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your wonderful feedback!
We are truly delighted to hear that you had such a positive experience with our Touroll support team.
Your kind words and gratitude mean a great deal to our team and motivate us to continue providing the best possible support to all our customers.
Thank you again for your support. If you have any further questions or need assistance in the future, please feel free to contact us at any time.
We wish you many enjoyable rides ahead!
Best regards,
Support@touroll.com
The customer service is exemplary at…
The customer service is exemplary at Touroll. After a recent purchase I had a query and it was dealt with promptly and to my satisfaction. Thank you Touroll.
27 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are delighted to hear that your query was handled promptly and to your satisfaction. Providing exemplary customer service is something we strive for every day, and your feedback truly means a lot to us.
Thank you once again for choosing Touroll. Should you need any further assistance in the future, please do not hesitate to reach out.
We wish you many enjoyable rides!
Best regards,
Support@touroll.com
I would like to highlight the excellent…
I would like to highlight the excellent customer service I received from Touroll, especially from Kaylee.
Unfortunately, my experience with UPS was extremely disappointing. The delivery process was chaotic, with several failed attempts and very poor communication. At one point, I even had to pay around €10 for a phone call to UPS customer service, which ultimately did not solve anything.
What really made the difference was Kaylee from Touroll’s customer service. She was always available, responsive, professional, and patient throughout the whole situation. She consistently answered my questions and followed up on the delivery issues until everything was finally resolved.
Despite the very frustrating experience with the logistics company, I am extremely satisfied with the support I received directly from Touroll.
My advice to future customers would be: if you experience any problems with the delivery, I would recommend contacting Touroll directly rather than spending time and money trying to solve the issue with the logistics company. In my case, Touroll’s customer service, and especially Kaylee, was far more helpful and effective.
Thank you again, Kaylee, for your patience, professionalism, and excellent support!
3 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and your detailed feedback.
We are very sorry to hear about the difficulties you experienced with the delivery process and the frustration this caused. At the same time, we are delighted that we were able to support you throughout the situation and that her responsiveness, professionalism, and patience made a positive difference for you.
Your advice to other customers is also greatly appreciated, and we are grateful for your recommendation. Should you need any further assistance in the future, please do not hesitate to reach out to us directly.
Thank you once again for choosing Touroll. We wish you many enjoyable rides!
Best regards,
Support@touroll.com
Poor quality of the bicycle itself
I bought a Touroll J1 ST 9 months ago. The brakes are terrible. The bike practically doesn’t stop. They need to be replaced with something decent. Replacing the brake pads did not help. This is a safety issue, and I would not want to get into an accident because the manufacturer tried to save money on the brakes.
And now the main problem. Today, September 25, 2026, the bike has completely stopped functioning as an e-bike. The display turns on, but the bike does not respond to either the pedals or the brake lever (the rear brake light should turn red when the brake is applied). So now I basically have a regular bicycle instead of an electric one.
I would recommend spending a bit more money and buying something more reliable. I have no idea what I’m supposed to do now. Am I expected to disassemble the bike and ship this huge box back to them or what?!
25 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused you.
We take your concerns very seriously, especially regarding the braking performance and the recent issue with your Touroll J1 ST. We fully understand how frustrating and concerning this situation must be, and we would like to help you resolve it as quickly as possible.
To allow us to better assist you, could you please contact us directly via email with your order number and a detailed description of the issue? If possible, please also include a short video showing the problem, so that we can identify the cause and determine the most appropriate solution for you.
Thank you very much for your patience, cooperation, and understanding.
We look forward to hearing from you.
Best regards,
Support@touroll.com
am very happy with my experience with Touroll. I had an issue with my bicycle’s brake lever, and Kaylee was extremely helpful throughout the whole process. She replied to my messages very quickly and
I am very satisfied with my experience with Touroll. The customer service was excellent, especially Kaylee, who was very helpful, kind, and quick to respond to my messages.
When I had a problem with my bicycle’s brake lever, Kaylee took care of the issue and arranged a replacement part for me. I received the replacement today and I really appreciate the support I received throughout the process.
I would definitely recommend Touroll bicycles to my friends. Thank you to Kaylee and the Touroll team for the great customer service!
24 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are delighted to hear that you are satisfied with our customer service. It is wonderful to know that we were able to assist you promptly and arrange the replacement part for your bicycle's brake lever.
Your recommendation means a great deal to us. Should you need any further assistance in the future, please do not hesitate to reach out.
Thank you once again for choosing Touroll. We wish you many enjoyable rides!
Best regards,
Support@touroll.com
Spare parts unavailable – customers are repeatedly told to wait
I have a Touroll U1 26". The bike itself worked well, but when the rear hub motor developed a problem, I discovered a serious issue with Touroll's after-sales support.
The problem is caused by damaged nylon planetary gears inside the motor. These are relatively small replaceable parts, but Touroll does not currently have them available for purchase. They are also very difficult to source elsewhere because the motor uses a specific type of double planetary gear.
I contacted Touroll support specifically asking to purchase the necessary spare parts. Their answer was that it might be possible to order them in about a month.
What makes this response particularly concerning is that I can see other customer reviews going back to June describing similar spare-parts problems and receiving essentially the same standard response: wait and check again later. Months later, the parts still appear to be unavailable.
This makes it very difficult to have confidence in the repeated promises that parts may become available “in a month.” At this point, it feels more like a standard response used to postpone the issue than a reliable availability date.
For an e-bike manufacturer, I find this unacceptable. Motor gears are wear components and replacement parts should be available after the warranty period. A perfectly usable bicycle should not be left out of service indefinitely because a few small internal motor components cannot be purchased.
Before buying a Touroll bike, I strongly recommend checking not only the price and specifications, but also the actual availability of replacement parts. Based on my experience and similar reports from other customers, long-term repairability and spare-parts support appear to be a significant weakness of the brand.
21 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you for your feedback.
As communicated with you by email, we are currently unable to process spare-parts orders directly, and the relevant process is still under confirmation. We have also clearly informed you of the estimated timeframe for the availability of the requested spare part.
If you require the part urgently, we previously advised that you may also contact the seller from whom you purchased the bicycle to see whether they can provide further assistance.
In addition, we have now contacted you by email with the latest solution available for your case. Please kindly check your inbox and refer to our latest email for further details.
We sincerely appreciate your patience and understanding.
Best regards,
Support@touroll.com
Schnelle Bearbeitung und präzise…
Schnelle Bearbeitung und präzise Fehlerdiagnose.
16 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that you were satisfied with our quick handling and precise fault diagnosis. Your recognition means a great deal to us and motivates us to continue providing high-quality service.
If you have any further questions or need any assistance in the future, please feel free to contact us at any time.
Thank you for your support and understanding.
Have a nice day!
Kind Regards,
Support@touroll.com
Svar från Touroll
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that our service was really helpful to you. Your recognition means a great deal to our team.
Should you ever need any further assistance, please do not hesitate to contact us. We are always happy to help.
Best regards,
Support@touroll.com
Esperienza positiva
I was able to communicate with the Touroll service system to get all the information I needed. Very efficient
8 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that you had a positive experience and that our service team was able to provide you with all the information you needed. Your recognition of our efficiency means a great deal to us.
Should you ever need any further assistance, please do not hesitate to contact us. We are always happy to help.
Best regards,
Support@touroll.com
I am really happy and satisfied with the customer support. Fast and kind
I am really happy and satisfied with the way Touroll supports its customers. The electronic part of my e-bike was stolen. I just contacted them to help me purchase a new one. They kindly sent me the parts free of charge. Also, the quick response to my message was really fast and valuable to me.
I really appreciate the support service.
Thank you.
4 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your kind and generous feedback.
We are truly delighted to hear that you are happy and satisfied with our customer support.
Providing fast, helpful, and valuable support to our customers is exactly what we strive for, and your words are a great encouragement to us.
Thank you once again for your trust and support. Should you ever need any further assistance, please do not hesitate to contact us. We are always happy to help.
Best regards,
Support@touroll.com
Thanks for help me.
I had a minor accident and the display of my bike's controller was damaged, and I received a replacement under warranty, thank you for your flexible and quick help.
2 september 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you very much for your kind feedback.
We are glad to hear that you received a replacement under warranty and that our team was able to assist you in a flexible and timely manner. Your satisfaction means a great deal to us.
We sincerely hope you are doing well after the minor accident, and we wish you many safe and enjoyable rides ahead.
Should you ever need any further assistance, please do not hesitate to contact us. We are always happy to help.
Best regards,
Support@touroll.com
Ho acquistato 2 biciclette U1 touroll…
Ho acquistato 2 biciclette U1 touroll dopo nemmeno Dieci giorni di utilizzo
Il motore di una ha smesso di funzionare e il motore dell' altra invece emanava un forte odore di bruciato
Ho chiesto il reso essendo nei 14 GG mi è stato offerto 40 euro e un motore nuovo inviato a domicilio pessimo comportamento compagnia inaffidabile
Già inviati video foto dettagli ogni giorno nuove richieste
1 augusti 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you for your feedback. As we have already explained in our email correspondence, the offer previously mentioned is not our final resolution – we are still in the process of analyzing the issues with your bicycles.
To help us complete the troubleshooting efficiently, we are waiting for you to provide the additional video information we requested. This will allow us to accurately determine whether a motor replacement is needed for the second unit as well.
Please kindly reply to us via email so that we can move forward with the solution as quickly as possible. We take your concerns seriously and are committed to resolving this matter properly.
We look forward to your cooperation.
Yours sincerely,
Support@touroll.com
La tija del manillar tiene una holgura…
La tija del manillar tiene una holgura de 5 cms sin que gire la rueda, eso es mu peligroso, no costaba nada hacer mas grande la muesca que trae porque así es muy peligrosa la bici. El sillin debería tener muelles, ya que no tiene suspensión trasera y el que trae hace daño en el trasero. Así como viene la S3, es una tortura peligrosa, la voy a devolver.
25 augusti 2026
Omdöme utan inbjudan
Svar från Touroll
Hi there!
We're really sorry to hear that you're having such a frustrating experience with the bike — we completely understand why you'd want to return it.
That said, we've checked our system and couldn't find your order on our official website, nor have we received any previous email from you about this issue. To help you as quickly as possible, could you please send us an email at Support@tourol.com with your proof of purchase?
No matter where you bought it, we will solve the problem for you.
Looking forward to your message!
Yours sincerely,
Support@touroll.com
Touroll U1 ... IPX4 show stopper
Price and specs all looked great, was considering buying a Touroll U1 ... UNTIL I saw the IPX4 specification - unsuitable for use in heavy rain, which for a UK resident is a total show stopper.
19 augusti 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you for your interest in the Touroll U1.
We note from your message that you have not yet placed an order with us. Nevertheless, we would like to clarify that while our bicycles are designed with a certain level of water resistance, they are not recommended for prolonged use in heavy rain. Regular maintenance and proper care after each ride are essential to ensure long-term performance and reliability.
Additionally, please be advised that we currently do not offer shipping to the United Kingdom through our official website.
Should you have any further questions, please do not hesitate to contact us via email. We will be happy to assist you.
Yours sincerely,
Support@touroll.com
Freni da suicidio
Dopo 2 giorni dall'uso i freni sono scoppiati. Pericolo mortale. Il servizio risponde prendendomi in giro. Soldi buttati e pericolosissima.
21 juli 2026
Omdöme utan inbjudan
Svar från Touroll
Dear Customer,
Thank you for your feedback, and we are very sorry to hear about your brake problem. Your safety is extremely important to us.
However, we have searched our email system and could not find any records or order information linked to you.
We sincerely apologize if our previous response came across as dismissive – that was never our intent.
To help us investigate and resolve this issue, please email us at Support@touroll.com with your order number and details about the brake failure (photos or videos would be helpful).
Once we receive your information, we will look into it immediately and work to make things right.
We hope to hear from you soon.
Sincerely,
Support@touroll.com
Detta är Trustpilot
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