Flysmarter Omdömen 

Fast service and customer service. Always accurate. Good prices. I prefer Flysmarter. They have better prices than the airlines themselves (normally).

Ikke nok med at de kansellerer din bestilling men så mister du penger når de skal refundere pengene dine. De trakk nesten 1000 lapp fra mine refunderte penger. Dette synes jeg er ran. Kommer aldri til å bestille hos de.

Jeg har bestilt og betalt billetene tur -retur /SAS flyvinger/. Det ble kansellert retur flyving og info ang dette ble sendt på fredag med forslag til en ny flyving som blir en dag før den opprinnelig valgt datoen : de bryr seg ikke o,m planer for kunder . De kom ikke med flere alternativer , ikke med info ang refusjon for at en kunde kan vurdere problemstillingen og velge det som passer best. Dette vi snakker om dårlig kundebehandling og lite proffesjonalitet.
Selv har jeg GOLD flymaster oppgradering får jeg ikke noe kommunikasjon i løpet av helgen - jeg fikk klart svar at kunderservice/Supportteam jobber ikke med kunder på lørdag og søndag: ser klart ut at dette ble forutbestemt valg til å sende info ang kanselleringen på fredag. Så ser jeg fram når de kommer til å svare og for dags dato veldig skuffet og selvsagt bekymret men ser ut at den Flymaster bryr seg ikke om.

Tried to book a flight 7 times.. Every time I would come to the "Pay" button, it would tell me that the booking no longer existed. And every time it would add 20/30 euros to the price. Eventually I said "bye" (in other words), and booked directly via the airline. It was even cheaper.. :)

I've seen this bad user experience in other websites, and it usually happens when you don't choose any of their extras (like flight cancellation security, extra seatspace etc). Bad UX = no booking, so it doesn't pay off for Flysmarter in the end.

Our ticket did not exist. The flight does not exist. We bought tickets from this website it is a SCAM!!!!

Enkelt å bestille - ingen APP nødvendig

They managed to cancel the payment I amde by mistake. So for low fee I got my money refunded. Reccomended!

Scam! Kjøpte business billett for reise med 3 flygninger. Fikk 1 av 3 med business og resten økonomi klasse

reliable, very good customer service and easy to get in touch with

Elendig kunde service, arrogant og avvisende kundebehandler, styr unna dette reisebyrået 😩😩

I booked a ticket via Flysmarter and have not received my refund despite multiple attempts to contact them. Their customer service is unprofessional — my call was disconnected and they are not responding to emails. I feel ignored as a customer. I would not recommend Flysmarter to anyone.

Kjøpte med gull tillegg som skal gi bedre kundeservice. Dessverre var det null kundestøtte etter betaling.

Klarer ikke å få kontakt når du trenger dem. Lykke til dersom du får forsinkelser eller kanselleringer! Da må du ordne alt selv

My experience with FlySmarter has been extremely disappointing, and unfortunately, I cannot recommend them.

Following major schedule changes to my booking, I spent more than two weeks trying to resolve the situation. Instead of receiving proactive assistance, I was left to deal directly with Lufthansa through approximately 15 phone calls, while also exchanging more than 60 emails with FlySmarter. Throughout the process, communication was poor, and I often felt that I was left on my own to solve a problem that I believed the travel agency should have helped manage.

What disappointed me the most was the lack of customer care. Rather than showing understanding or taking ownership of the situation, I experienced customer service that I found dismissive and, at times, rude.

I paid extra for the FlySmarter Gold Membership because I expected professional support if something went wrong with my booking. Unfortunately, when I actually needed help, I discovered that the membership offered little to no value. Despite paying for a premium service, I received no meaningful assistance and was repeatedly told to send another email. After more than 60 emails, I was still left without a solution.

The customer service I experienced was unacceptable. One male customer service agent was consistently rude, dismissive, and demonstrated very poor communication skills. On several occasions, he repeatedly interrupted me, and I had to say, "Please let me finish," just to be able to explain my situation. As a paying customer, I did not feel listened to or treated with basic respect. A company should at least allow its customers to explain their situation before responding.

The entire process was unnecessarily stressful and time-consuming. I spent countless hours trying to secure a workable itinerary, received conflicting information throughout the process, and ultimately had to pay significantly more for my flights than I had originally been led to believe simply to be able to travel.

I understand that travel disruptions can happen. What truly matters is how a company supports its customers when those disruptions occur. In my experience, FlySmarter failed to provide the level of service that I expected—especially after charging extra for a Gold Membership that was supposed to offer enhanced customer support.

Based on my experience, I will not use FlySmarter again, and I cannot recommend either FlySmarter or their Gold Membership to anyone expecting professional assistance when problems arise.

Successfully helped me book a trip. When I had to reschedule they also helped me extremely quickly. Amazing support! Would recommend.

Easy to buy a ticket via Flysmarter.

I had a very positive experience with FlySmarter. Their customer service team was responsive, professional, and patient throughout the entire rebooking process.

Although I requested several changes and had many questions, they always replied promptly and did their best to assist me. In the end, they successfully rebooked my ticket, and I truly appreciated their efforts and support.

I would like to thank the FlySmarter team for their excellent service and would not hesitate to use them again in the future.

Svindel .De følger ikke bestilling så lenge de fått sin geber og kunde betalt .Flyen var kanslert av SAS og jeg ikke fått beskjed .De blander ikke seg i kommunikasjon mellom kunde og selskapet .Den dårligste opplevelse man kan få .Styr ennå dem.

Dårlig service. Ikke bruk disse

My first time with Flysmarter and some problems with the e- ticket- but very fast and nice responding on my e- mail!
But they wouldn’t talk to me on the phone…😉