Lisa Paradise

Hi Lisa, we’re sorry you’ve had trouble getting a response. We located your reservation and it appears this review is directed toward the professional host you’ve been contacting rather than Savvy. Savvy is a book-direct marketplace, so your host manages the reservation and related communication. That said, we’re happy to help and will reach out to the host on your behalf to request that they contact you as soon as possible. Thank you!

Hi Lisa,

Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the missing meal and the incorrect recipe cards, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.

In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh!

Warm regards,
The HelloFresh Team