Mercury Auto Transport | Car Shipping Experts Reviews 

331
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and professional staff for providing exceptional communication and keeping them constantly informed throughout the entire vehicle transport process. People consistently note that cars arrive safely and perfectly on schedule, making the overall shipping experience remarkably smooth and completely stress-free. However, some reviewers were not happy with the pricing, noting that final costs were sometimes significantly higher than the original estimates they initially received. A few consumers also mentioned experiencing unexpected scheduling delays, alongside occasional communication difficulties regarding exact delivery dates from certain third-party drivers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently describing the car shipping experience as... See more

Staff

People report positive experiences with staff, frequently highlighting that representatives are incredibly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast transport, timely... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the fair rates, competitive quotes,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was working with another company based out of New York for 3 days and they had great reviews, but the actual price was 3x the quote and numerous lies! I contacted Mercury and Danielle was actually... See more

Company replied

Rated 5 out of 5 stars

Jim Gozde I am extremely happy with your service, fast and very dedicated. Straightforward pricing, simple and safe as stated on your website. The transport information, vehicle photos and insp... See more

Company replied

Rated 5 out of 5 stars

Jim is the person you need if you want your car shipped on time. He answered all of my questions and addressed all of my concerns, making the entire process smooth and stress-free. Communication with... See more

Company replied

Rated 5 out of 5 stars

Joe Kelly was my Rep. He was incredibly helpful and easy to reach throughout the entire process. Mercury Auto has honest and the most reliable pricing out of all the brokers I had contacted. No games,... See more

Company replied


Company details

  1. Freight Forwarding Service
  2. also in
  3. Transportation Service

Written by the company

Mercury Auto Transport is where we turn the complex auto transportation process into a smooth, stress-free experience. Since our inception in 2007, we have dedicated ourselves to providing exceptional car shipping services across the United States. With 17 years of expertise, we stand proud as a trusted name in the auto transport industry. Why Choose Mercury Auto Transport? Experience & Expertise: Celebrating 17 years in the business, we have fine-tuned our services to meet and exceed customer expectations. Customer Education: We believe in empowering our clients with knowledge. Our approach involves educating customers about the transport process, ensuring clarity and confidence in our services. Dedicated Agents: Each customer is paired with a dedicated agent, offering personalized service and support from start to finish. Innovative Analytics: As one of the few companies with our own analytics system, we provide customers with the most competitive and fair pricing, ensuring you get the best deal for reliable carriers. 5-Star Customer Reviews: Our commitment to quality service is reflected in our stellar online reputation, with numerous 5-star reviews from satisfied customers. Our Promise to You At Mercury Auto Transport, we understand that shipping your vehicle is about more than just logistics; it’s about peace of mind. We strive to make your shipping experience as seamless and worry-free as possible. Our team of experts works tirelessly to ensure your vehicle is transported safely, efficiently, and at a fair price. Join Our Growing Family We invite you to experience the Mercury Auto Transport difference. Whether you’re relocating, purchasing a new vehicle, or transporting a classic car, we’re here to make your auto transport journey a pleasant one. Trust us to handle your car with the utmost care and professionalism, as we have done for thousands of customers over the years. For a hassle-free auto transport experience that meets your needs and exceeds your expectations, look no further than Mercury Auto Transport. Get in touch with us today and let us take the wheel in delivering your vehicle safely to its destination. Visit our website, www.mercuryautotransport.com, for more information and to start your stress-free shipping journey with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

331 reviews

5-star
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1-star

No recent history of asking for reviews

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4.7

All reviews

(331)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Cross country shipping

I’ve shipped a car cross country several times with Mercury and they have had excellent communication from start to finish. My rep, Eric La Gra went above and beyond answering questions at all hours.

25 September 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Mercury Auto Transport.

Rated 5 out of 5 stars

Great experience

Great experience. Jesus was responsive, transparent and reliable. Everything worked out perfectly.

3 October 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Rated 5 out of 5 stars

Mercury again does a FLAWLESS job in…

Mercury again does a FLAWLESS job in finding a transporter and managing the pick up of our car in TX and shipment back to NY.
I used Mercury in 2024 to ship the car down to TX and trusted them to get it back here two years later 🙂
Eric made the whole process go smoothly and the price was fair!

1 October 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Round two, and both legs went smoothly! Thanks for coming back to us to bring the car home to New York. Trusting us with the trip down in 2024 and then again two years later means a lot. We'll make sure Eric sees this. Safe travels, and if the car ever needs to head south again, you know where to find us.

The Mercury Auto Transport Team

Rated 5 out of 5 stars

I just received shipment of my vehicle…

I just received shipment of my vehicle two days ago(end of September 2026). Mercury Agent, Scott Hawley, was excellent to work with. Mercury came in around mid way of all of the bids I had received, but with all of the other auto transport businesses I kept reading mixed reviews. Some people saying yay other people saying run the other way.

I hadn’t worked with Mercury yet, but I checked Better Business Bureau and they had an A+ so I figured they had to be trustworthy. Scott was not able to get my car onto a transport vehicle for the price we had both hoped for. I used their “standby“ process to try to get the least expensive I could. But with the situation at the gas tanks and everything else depending on diesel for shipping, prices exploded.

Scott did not call me to tell me I needed to raise my price. He was willing to wait because he thought it would come through. I I’m already in the location where the car was to be delivered and was pinging for Storage so I decided to see what we could do if we up the price. Scott had a driver ready to go. It was 1/3 more than our original and according to Scott 2/3 more than things would’ve cost last summer without the economic disaster. So I went for it.

The actual driver, Vic, was absolutely fantastic. It was storming where the pick up occurred and he was very kind and accommodating toward my daughter, who was there as the pick up person. The car arrived three days later in great shape. Vic contacted me to make sure I was home unloaded the car and pulled her into the driveway here.

I can’t in good conscience recommend people shipping their automobiles right now because of the gas prices but if you have to do it, use Mercury. You pay nothing upfront, zero. When it looked like my pick up might not be able to take place, Scott was happy to reschedule. Not cancel and then charge more but actually just reschedule.

Scott and Vic both have boatloads of integrity, patience and work ethic. Mercury is lucky to have them. I feel lucky that they came up in my search.

28 September 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you for such a thoughtful review, and welcome to Mercury! You came to us at a tough time to be shipping a car, and we appreciate you trusting us with yours anyway. Rates are moving fast right now, and Scott's goal is always to wait for the best price you can get without leaving you stuck. We're glad he could get a driver lined up as soon as timing became the priority.

We'll pass your kind words along to Scott, and we'll make sure Vic and his carrier hear them too. Taking care of your daughter during a storm at pickup is exactly the kind of thing we hope for from the drivers we work with. Glad she's home safe in your driveway.

The Mercury Auto Transport Team

Rated 5 out of 5 stars

5* great communication

My broker, Joe helped answer every question same day, every time.

Prices were good, and communication was excellent

24 September 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!

Rated 5 out of 5 stars

Joe Kelly was my Rep

Joe Kelly was my Rep. He was incredibly helpful and easy to reach throughout the entire process. Mercury Auto has honest and the most reliable pricing out of all the brokers I had contacted. No games, no false promises, no rate hikes. Joe even provided a cell phone that I was able to text anytime for questions and updates. Go with Mercury and ask for Joe Kelly.

18 September 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you for your review, we appreciate your feedback. We do our best to get you the lowest price possible with a reputable carrier. We are glad to hear that everything worked out well. Thank you for your business.

Rated 5 out of 5 stars

Ryan was a man of his word! A joy to deal with.

Ryan was a man of his word. He came through and was a joy to deal with throughout the process.

2 September 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you for your review! We appreciate your positive feedback. ( We at Mercury work really hard to make sure your transport goes smoothly. Thank you for your business.

Rated 5 out of 5 stars

Flawless Transport

I worked with Mark Anthony and he was very upfront about the process as well as realistic about the pricing. He allowed me to set the bid price which ended up being a little low. He explained the ins and outs of the process and when things would happen. I appreciated the transparency and solid communication. The assigned drivers communication was awesome. The pickup went flawless and we didn’t have to wait around all day. He let us know where he was on the road every step of the way and when the delivery would occur. I would highly recommend Mercury and Mark Anthony.

8 September 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank You, this review made our day!

Rated 5 out of 5 stars

Mercury Auto has been the most reliable…

Mercury Auto has been the most reliable company! We've used them to ship our son's car across the country and back for school multiple times. They are always in contact with us throughout the process and all runs smoothly. We highly recommend Eric and the team!

26 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Rated 5 out of 5 stars

Well coordinated transport activity

Well coordinated transport activity. Jim kept in regular communication, ensuring awareness throughout the delivery. The driver was very accommodating and worked closely to ensure we stayed connected. I plan to keep them as a top option going forward.

22 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave us this amazing review

Rated 5 out of 5 stars

Amazing service

Amazing service! Angelo was attentive and timely. My vehicle was there exactly when promised.

14 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Mercury Auto Transport.

Rated 5 out of 5 stars

Awesome Jeep Shipping!

Mark, was very helpful with setting up two shipments for us, and everything went as planned. Good service and fair price for the deliveries. Thank You! :o)
HIGHLY RECOMMENDED...

8 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you for taking the time to give us a review and for recommending us to others. We at Mercury work really hard to make sure your transport goes well.

Rated 5 out of 5 stars

Erica Hudson was outstanding

Erica Hudson was outstanding. I have shipped cars a number of times with other carriers but I am so glad I found Mercury and Erica. When I say this was the fastest, easiest and most professional car shipping service I've ever seen, I mean that whole heartedly. Erica is a true professional and was always available for any question or concern. The price was competitive and although the first carrier had vehicle issues, Erica immediately found another who actually delivered the vehicle a day early which worked out even better. Erica consistently updated me on status and frequently checked in with me to gage my satisfaction. Erica, thank you. Continued success to you and Mercury.

16 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Rated 5 out of 5 stars

Trust Mercury!! Not New York companies!

I was working with another company based out of New York for 3 days and they had great reviews, but the actual price was 3x the quote and numerous lies! I contacted Mercury and Danielle was actually in Georgia close to the car being shipped and she was fantastic. The whole process took an hour and the car was picked up on a Friday evening from Georgia and shipped to Las Vegas. The car arrived in perfect condition on Monday at noon! Sergii was the drive and he was fantastic! Don’t look anywhere else!

14 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Mercury Auto Transport.

Rated 5 out of 5 stars

great communication

great communication. smooth pick up and drop off. i used this company twice now and its been great experiences. highly recommend

13 August 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you for your review! We appreciate your positive feedback. We at Mercury work really hard to make sure your transport goes smoothly. Thank you for your business.

Rated 5 out of 5 stars

Jim is the person you need if you want…

Jim is the person you need if you want your car shipped on time. He answered all of my questions and addressed all of my concerns, making the entire process smooth and stress-free. Communication with him was easy, and he handled everything promptly and professionally. I highly recommend working with him!

17 July 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you for taking the time to share this 5 star rating! We will make sure to share this with your agent to let them know to keep up the amazing work and look forward to working with you to ship your next vehicle!

Rated 5 out of 5 stars

Dealing with Jesus made everything…

Dealing with Jesus made everything quick and easy ,Everything went smoothly with no problems or issues I would definitely deal with him again if I ever needs to have my car transport again, Thank you again

21 July 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Mercury Auto Transport.

Rated 5 out of 5 stars

I’ll use them again!

Used Mercury three times. Angelo was great to work with, and all three times everything went through without any issues. Good communication and competitive pricing.

28 July 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!

Rated 5 out of 5 stars

Mark Anthony at Mercury was remarkable

Mark Anthony at Mercury was remarkable. Extremely helpful in picking up and delivering our vehicle as we needed it. He made the process incredibly seamless, and we will definitely utilize his services again.

8 May 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave us this amazing review

Rated 5 out of 5 stars

This is truly a 5 Star Company

When I say this was the fastest, easiest and most professional car shipping service I've ever seen, I mean that whole heartedly. Lawrence Reeves is what I consider a true professional.
I booked on a Thursday afternoon, and my vehicle was in the destination city Saturday by 2pm!
The price was in line with what everybody else was charging but they could not promise me a shipping date. Lawrence checked with me every step of the way.
Continued success to you and your company.

Dwayne Stewart.

25 July 2026
Unprompted review
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Reply from Mercury Auto Transport | Car Shipping Experts

Thanks for the awesome review! At Mercury, we love hearing when our agents do a great job. We look forward to helping you ship more cars in the future.

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