Sonic Auto Transportation Reviews 

8,597
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,061 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and deep professionalism of the staff, who maintain constant, transparent communication throughout the entire vehicle shipping process. People appreciate how smoothly everything is handled, noting that cars frequently arrive safely on time or even earlier than originally expected. Some reviewers were not happy with unexpected price increases, pointing out that final costs can end up being significantly higher than the initial quotes. A few other people also felt that scheduling was occasionally stressful when transport drivers cancelled or pickup dates had to be shifted unexpectedly.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful representatives who... See more

Service

Users describe positive interactions with service, frequently praising helpful staff members who communicate... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that transportation and shipping... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the economical and fair rates for... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful agents who provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kyrie Jordan was our rep for shipping our Jeep from Texas to New Hampshire. Took a gamble on Sonic and wow!!! Updated me throughout the whole process, explained and was very honest about the bidding p... See more

Rated 5 out of 5 stars

Very professional! They stay on top of your vehicle all the way to delivery. I appreciated them finding new driver when original one canx at last minute,

Rated 5 out of 5 stars

Did a fast job at locating a transporter for my vehicle at an economical price. Just make sure pick up address is 100 percent correct.

Rated 5 out of 5 stars

I booked my car transport through Sonic -Auto Transport. I had previously booked it through another company and they were horrible. Mike the dispatcher at Sonic was incredibly helpful and very profess... See more


Company details

  1. Auto Broker

Written by the company

Here at Sonic, we are a leading company in the vehicle transportation industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

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Replied to 95% of negative reviews

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4.6

All reviews

(8,597)

983 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service above and beyond

From start to finish the focus was customer service. The driver, Landon did an outstanding job of fulfilling that. You are fortunate to have him in your company.

4 October 2026
Unprompted review
Rated 1 out of 5 stars

Shipping cost jumped by 58% after agreement made

I booked shipping of my 2021 Lincoln Aviator Touring from Puyallup WA to Palmer Alaska. Was quoted and agreed to pay $3400 and authorized a$400 deposit. When SONIC realized that it could not go up by ship due to being a hybrid, they raised the price to $5400, and at that price I would drive it up myself, So now the claim BREACH OF CONTRACT, and want another $200 to cancel out, If I agreed to that I would be out $600, and still have no shipper, Classic "bait and switch" So what would you do in my place?. They just advised "The cost may change". That's the reason people do not trust auto shippers.

9 October 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re sorry to hear about your bad experience.

Shipping a vehicle to Alaska can involve different transportation methods and carrier requirements. Vehicle type, including whether it is hybrid or electric, may affect which shipping options are available and the final carrier-confirmed rate.

As a car shipping broker, our role is to coordinate available transport options based on the vehicle details, route, timing, and current carrier availability. If the originally planned method is not available, alternative transportation may come at a different rate.

Regarding the cancellation fee, the signed agreement outlines the cancellation terms that apply once an order is booked. We understand that a significant price change can be frustrating, and customers should always receive clear information about available shipping methods, pricing, and cancellation terms.

We regret that your experience with our car transport company left you feeling this way, and your feedback will be reviewed internally.

Rated 1 out of 5 stars

Don't let their low-priced quotes scam you

This is a scam company; they offered to ship my car from Texas to North Carolina for merely $760, about $200 lower than what most competitors were offering. While signing the paperwork for the transport, the Supervisor told me that the pickup driver would come to my house and that he will confirm with me about the driver's arrival time a day before the scheduled pickup date.

Turns out that the and the Supervisor did not call me prior to the scheduled pickup date, and on that date, the driver did not show up even at 5 pm. When I spoke to the Supervisor about this, he told me that the driver doesn't work for Sonic Auto but for some 'association,' and since my quote was low, he prioritized pickups for higher paying customers over my pickup. Now, if I wanted to get my car shipped today, I will need to pay an extra $340 to get it shipped with another driver who is an hour away from my home. I had no choice but to agree to this rip off, since I could not delay the car's shipment. And turns out that this driver was unable to come to my house, since his truck was too large to drive through my neighborhood. So, I end up meeting him at 4 hours later, at a nearby Walmart.

The Supervisor made it seem that a driver is guaranteed to pick up my car on my scheduled pick-up date, but he was lying. I ended up paying a price higher than the majority of what the other transportation companies were asking for.

Stay away from this company, especially if they are offering quotes way lower than competitors. With the unfamiliar, never go with the cheapest option; this is the hard lesson I've learned.

18 September 2026
Unprompted review
Sonic Auto Transportation logo

Reply from Sonic Auto Transportation

We’re sorry to hear about your bad experience.

As a car shipping broker, our role is to coordinate with licensed carriers based on route, vehicle details, pickup timing, and current market conditions. Carrier availability can change, and if the originally expected driver becomes unavailable, replacement options may come at a different carrier-confirmed rate.

Regarding pickup location, large transport trucks cannot always safely access residential streets because of their size, turning radius, low branches, or local restrictions. In those situations, the driver may ask to meet at a nearby safe and accessible location, such as a large parking lot.

That said, customers should always receive clear communication about pickup expectations, driver availability, pricing, and any changes to the transportation plan. We regret that your experience with our car transport company left you feeling this way, and your feedback will be reviewed internally.

Rated 5 out of 5 stars

I booked my car transport through Sonic…

I booked my car transport through Sonic -Auto Transport. I had previously booked it through another company and they were horrible. Mike the dispatcher at Sonic was incredibly helpful and very professional. His communication through out the process was excellent and he went above and beyond. They were also very honest and accurate with their quote/rate.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Sonic Delivers Again! Grace Made It Effortless!

Another outstanding experience with Sonic Transportation! These folks are absolutely fantastic, and I can't say enough good things about their service.

I worked directly with Grace, who was terrific from start to finish. She was incredibly communicative, kept me updated throughout the process, and made sure everything was tracked and mapped so we always knew where our vehicle was. Best of all, our car arrived ahead of schedule!

Sonic makes what could be a stressful process incredibly easy. Their professionalism, reliability, and attention to detail are second to none. I'll absolutely continue using them for all my vehicle transportation needs. The convenience and peace of mind are worth it.

Thanks again to Grace and the entire Sonic team! Highly recommend!

1 October 2026
Unprompted review
Rated 4 out of 5 stars

good customer service

Pretty good customer service. No issues as I knew what to expect. I worker with cameron and he kept me updated on everything

2 June 2026
Unprompted review
Rated 5 out of 5 stars

The experience was phenomenal

The experience was phenomenal. The communication was excellent as well as their updated responses. Very professional. I recommend them for car transportation.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, been working with Luke for couple of years now and always been good experiences and reasonables prices. Thanks.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Henry William was our rep when we…

Henry William was our rep when we called for a bid. He was very professional and kept us in the loop constantly with the transport of the vehicle. The vehicle was delivered a day earlier than anticipated. The driver for Glen Trucks was Orlov Igor. He was a perfect gentleman and delivered it perfectly. Thank you for a great experience and we will use you again.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Kyrie was excellent

Kyrie was excellent! I vetted over 100 different companies including ratings, BBB, and reviews that spoke highly of this gentleman and my experience was the same. He was very honest and explained that the price for the transport can change based on the driver, mileage and cost of gas which made absolute sense especially in this economy! I had received quotes over $4000 but was able to pay under $2000 moving from California to Massachusetts 3000 miles away which was an excellent price!! I received SAME DAY PICK UP with no additional fees! My car was delivered as promised without any incidents. I will certainly use Sonic again when transporting my vehicles. Highly recommended⭐️⭐️⭐️⭐️⭐️

26 September 2026
Unprompted review

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