Flight 23/10/2023 - Almost 3 years, no reply after 3 emails + WhatsApp > I submitted my claim for my flight on 23/10/2023. Since then I sent 3 emails and WhatsApp messages. No response. Almost 3 yea... See more
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It's been over a year now since I submitted my claim. Online help is automated and keeps giving me an email address to write to. I have written on several occasions and not had a reply. When I final... See more
Company replied
Right. Honest to God. Stay away from this Scam company. I think they delete my 1* reviews but don’t think they can if it’s 2*. I’d give them no * if possible but it’s not. Well over 1 year airline has... See more
Company replied
Bad experience long time waiting
Company replied
Company details
Written by the company
Has your flight been delayed, cancelled, or overbooked? With Skycop, you can trust that you will receive maximum compensation for any flight disruption, quickly and easily. Skycop's mission is to empower travelers to become informed consumers of air travel and to ensure that airlines are held accountable for their services. IMPORTANT: A success fee is only applied only after the case is successfully won and compensation is received from airlines.
Contact info
Vilnius, Lithuania
- skycop.com
2.8
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Yet again trying to reach out and make…
Yet again trying to reach out and make everyone aware of this scam company. I know if I give 1* they can delete it hence the 2*. Honestly not worth any *. Been waiting nearly 1.5 years and nothing. They give lies at the very start saying the solicitor is acting for you even give a fake name etc. please i hope everyone sees this. Go with any other company but believe me stay away from these lying horrible rats. Your welcome Jamie
14 October 2026
Unprompted review
The worst experience this is a scam!!
The worst experience this is a scam!!! How is it possible that Skycop is still running when it’s obvious they are just stealing the money from all of their clients with no intention of responding and giving it back. This must be shut down ASAP and presented with legal consequences. I’ll dig more into it cus it’s outrageous
14 June 2026
Unprompted review
Unacceptable Delays – Still No Progress on Claims #89e44c3a and #6650b730
Dear Skycop Team,
It has now been 56 days since my last public complaint on August 19, 2026, and I am extremely disappointed to see that absolutely no visible progress has been made regarding my two compensation claims:
Claim #89e44c3a – Pegasus Airlines
Claim #6650b730 – AJet
Both claims are still showing the exact same status: “Awaiting airline response.”
I have already contacted Skycop multiple times and publicly requested detailed information about these cases. Yet I have received no meaningful explanation regarding what actions have actually been taken.
How long does Skycop expect its customers to wait for an airline response? Months? Years?
Skycop is supposed to actively represent passengers and pursue compensation claims, not simply leave cases indefinitely pending without providing transparent updates.
I now request immediate written confirmation of:
The exact dates on which both airlines were last contacted.
Whether any formal follow-up, escalation, or legal action has been initiated.
What Skycop intends to do if the airlines continue to remain unresponsive.
A concrete timeline for the next action on each claim.
I no longer consider “awaiting airline response” an acceptable explanation after such an extended period.
If Skycop is unable or unwilling to pursue these claims effectively, I expect a clear explanation of why and what options are available to me.
I am requesting a substantive response from a responsible case manager, not another generic or automated message.
I expect transparency, accountability, and concrete action.
Kind regards,
Duygu Canpolat Taydaş
14 October 2026
Unprompted review
I am waiting too long now without any response.
I am waiting too long now without any response. From starting sept claim on 6 hours delay Corendon flight cur to a'dam. Immediately claimed via Skycop.
12 October 2026
Unprompted review
Reply from Skycop
Hello,
Thank you for submitting your claim through Skycop. We’re sorry to hear about your experience at the airport.
Could you please share your claim ID number with us? This will help us locate your case and look into the situation.
Thank you for your patience!
Best wishes,
Skycop Team
Reply from Skycop
Hello Tommy,
Thanks for your feedback!
We’re happy to hear that submitting your claim was easy. We hope the rest of the process goes just as smoothly!
Skycop Team
The worst company
I have never dealt with a worse company. My compensation claim was approved back in March 2026 from March 2024 Since then, they have repeatedly told me they would credit the €300 amount to my account. One time it’s "please accept our apologies," the next time "a mistake was made," and so on. The result? It is now October 2026, and I haven't received a single euro. An utterly unreliable company. Stay away.
My claim id number is #8904440f
13 October 2026
Unprompted review
Reply from Skycop
Hello,
We’re sorry that you’ve been waiting so long for your compensation.
We’d like to look into your case and investigate what happened. Could you please share your claim ID number with us so we can locate your claim and review the situation?
Thank you for bringing this to our attention.
Skycop Team
Reply from Skycop
Hello,
Thank you for the kind words!
We’re glad you found our service quick and easy to use. We’ll be sure to share your lovely feedback with the team!
Best regards,
Skycop Team
Reply from Skycop
Hello,
Thank you for your feedback.
We’d like to better understand your experience, but we’re not quite sure what you mean by your review. Could you please share a few more details so we can understand your concerns and assist you if needed?
Skycop Team
case ref be0f1004
case ref be0f1004
after being delayed for 6 hrs last year i went to skycop to claim the compensation. after 14 months i was told that i would get my payment paid into my account on the 14/9/26, iam still waiting for the payment and now they have stopped replying to my emails. this company is totally unprofessional and would not recommend them to anyone, your better off going directly to the airline yourself . tony
12 October 2026
Unprompted review
Reply from Skycop
Hello Tony,
We understand your frustration and we’re sorry for the delay and the lack of communication.
Your claim is currently undergoing final processing, and a few important steps still need to be completed before the compensation can be transferred. Once everything is finalised, you’ll be informed of the next steps.
Thank you for your patience, and we apologise for the inconvenience.
Best wishes,
Skycop Team
I am handicapped and this was very easy…
I am handicapped and this was very easy for me to do on my computer. Thank you very much
12 October 2026
Reply from Skycop
Hello Carl,
Thank you so much for sharing your experience! We’re glad you found our website easy to use and that the claim process was straightforward for you. Your feedback means a lot to us!
Best regards,
Skycop Team
The process was simple and clear.
9 October 2026
Unprompted review
Reply from Skycop
Hello Vesta,
Thank you for your feedback! We’re glad to hear you found the process simple and clear. We appreciate you choosing Skycop!
Best regards,
Skycop Team
Reply from Skycop
Hello Ensar,
Thank you for the lovely feedback! We’re happy to hear you had a great experience with Skycop.
Skycop Team
Good luck to everyone to get your money…
Good luck to everyone to get your money back
11 October 2026
Reply from Skycop
Hello Mykhailo,
Thank you for sharing your thoughts! We hope your claim process goes smoothly and that you receive the compensation you’re entitled to. We’re here to support you along the way.
Skycop Team
a complete waste of time.
11 February 2026
Unprompted review
Reply from Skycop
Hello Donatas,
We’re sorry to hear that you’re disappointed with the outcome of your claim.
Unfortunately, your claim was rejected because the disruption was caused by air traffic control issues, which are considered extraordinary circumstances outside the airline’s control. Under the applicable passenger rights regulations, such circumstances generally do not qualify for compensation.
If you have any questions about the decision or would like further clarification, please contact your claim administrator directly by replying to their latest email.
Best regards,
Skycop Team
Reply from Skycop
Hello Navkala,
Thank you for choosing Skycop to help with your claim!
We understand that you’re hoping for a positive outcome, and our team will do its best to support you throughout the process and help you receive the compensation you may be entitled to.
Best wishes,
Skycop Team
Avoid this scam!
Avoid this scam - claim #e7cc063 - Had a delayed flight in January 2024 and made a claim with Skycop - for 2 years I heard nothing - They then said that I will be paid and to send my banking details - Nothing again - Sent several emails / messages on Whatsapp / FB comments / Reviews and nothing - You only get replies from bots and trash excuses like: "Don't worry your claim is still handled and escalated to some made up department" - You will never get your money back. They get paid by the airline and move over to scam more people. I would not be surprised if they even sell your personal data. No human works there. Report them everywhere. They delete reviews here and have fake positive reviews. I don't even know how Trustpilot allows this
11 October 2026
Unprompted review
Reply from Skycop
Hello George,
We sincerely apologise for the long wait and the lack of clear updates regarding your claim.
Our team is currently handling a higher-than-usual volume of claims and is doing its best to assist everyone as quickly as possible. However, we understand that your case needs attention, and your claim will be reviewed so that we can provide you with an update.
If you have any questions in the meantime, you can also contact your claim administrator directly by replying to their latest email.
Thank you for your patience, and we’re sorry for the inconvenience this delay has caused.
Best wishes,
Skycop Team
If you reclaim this i will be very happy
11 October 2026
Reply from Skycop
Hello Mirce,
Thank you for placing your trust in Skycop! We understand how much receiving your compensation would mean to you, and we’ll do our best to support your claim and work towards a positive outcome.
Skycop Team
Everything is easy to understand and…
Everything is easy to understand and easy to apply.
11 October 2026
Reply from Skycop
Hello Julija,
Thank you for sharing your experience! We’re pleased to hear that you found the information clear and the application process easy to complete. We want every step to feel simple and straightforward for our clients.
Skycop Team
Awful delay if the flight missed extra…
Awful delay if the flight missed extra day and dinner we went ti sleep hungry and tired
11 October 2026
Reply from Skycop
Hello Maryiam,
We’re sorry to hear about the difficult experience you had with your delayed flight. Having to spend an extra day waiting, especially without proper meals or rest, must have been exhausting.
We’ll do our best to handle your claim as smoothly and quickly as possible and support you throughout the process.
Best wishes,
Skycop Team
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