Movelocity Reviews 

Absolutely shocking bad company. This is my second time trying to deal with them and going forward I will never buy from a company that uses this courier. They never deliver on the date advised and the driver doesn’t have the manners or the courtesy to ring to let the customer know. Neither does anyone from their customer services team, which I doubt they even have!! The company I bought from say they don’t have a phone number for them and the only way they can contact them is by email which they don’t respond to anyway. Last time I was a month chasing my delivery, this time it’s over two weeks and counting! Do not purchase anything from a company that uses these couriers, they are the worst I have ever encountered

I honestly found the company very helpful. I was meant to have a very large Next delivery (sofa, mattress, etc.) delivered about a month ago but the items could not be delivered. I phoned Next & they blamed it on this company & told me to just be patient & to wait for them to contact me. After reading the reviews here I had very little faith & so called movelocity myself, they answered quickly & I chatted to a very helpful woman who informed me that Next actually had not delivered all the items to their warehouse & that they had tried to contact Next but they could not get through hence the holdup. I then called Next & was met with a very unapologetic pass-ag man who booked a new date. Movelocity contacted me the day before delivery & I was called by the driver an hour & a half before he would arrive, he was super helpful & brought everything into my third floor apartment.

I had an excellent experience with Movelo. I was expecting a large-item delivery, which they received on Thursday morning and delivered on Monday — very fast considering the size of the item.
The customer service was particularly impressive. The shipper hadn't provided me with a tracking number, but Movelo were able to locate my order themselves, provide me with the tracking number and give me updates throughout the delivery process.
Whenever I contacted support, they were quick to respond and able to provide useful information about my delivery. It was reassuring to be able to get accurate updates directly from the courier rather than being left guessing about where the item was.
I didn't personally deal with the delivery driver, so I can't comment on that aspect, but based on my experience with Movelo's customer service and the speed of the delivery, I would happily use them again.
5/5 — fast delivery and excellent customer service.

..don’t forget to leave reviews when things go great.
We brought a large sofa from very.ie and we was supposed to be waiting up until the 11th sept however these guys have sped up that date, where we live is considered as the “back end of Ireland” I can’t fault this company judged by our experience, when I checked them out on trustpilot the reviews got me concerned We were in for a rough ride BUT this hasn’t been the case!.
Please always give credit when it’s deserved so we can get a better feel for the services

They are partnered with next. One of the worst delivery experience I had. Missing delivery dates silently, and then delivered a wrong product. Stay away

No issues with this company. They text the night before to say my mattress would be delivered between 8am - 5pm but I would get a call an hour before. I was called at 10am the next day and it was delivered just after 11am by a very nice young man. Asked where I wanted it etc.,

Absolutely awful company..avoid ordering from anywhere that uses them as they have no customer service, no idea how to run a company or how to deal with deliverys.
Tracking is waste of time as it can't be followed/trusted. Emails cant be replied to as it will come back to you as doesn't accept responses. They will send you a delivery date/time 8 - 5pm! Nobody shows and when you eventually get hold of someone on the phone you will be told it will be delivered soon. They then send an email to say they have delivered with no problems & a photo of nothing and a line for a signature.
I have now received an email to tell me they couldn't deliver because either Nobody was home/ house was inaccessible/ wrong details were given for address. None of which are true.
@very.ie should be ashamed to be connected to this company as I will never order anything again from them due to the incompetence of moveolcity

I've ordered from Woodie's many times over the years and have always been happy with the service. Normally my orders arrive via DPD without any issues. In fact, this order was split into two deliveries, and DPD had the first part delivered within 24 hours.

The second part, however, was handed over to Movelocity, and that's where everything has gone wrong.

The tracking link they sent me doesn't work, and to make matters even more concerning, the email they sent states that I placed my order three days later than I actually did. Whether this is a mistake or a way of making their delivery times appear shorter, I don't know, but it immediately raised alarm bells for me.

Since then I've received no updates whatsoever. There has been no communication, no working tracking information, and no indication of where my order actually is.

Trying to contact Movelocity has been impossible. Every call goes straight to voicemail, and the voicemail itself cuts off after only a few seconds, making it impossible to even leave a message. There appears to be no meaningful customer service or way to speak to a real person.

At this stage, I'm genuinely worried. It feels as though my order has simply disappeared, and with no way of contacting the company or getting any information, the whole experience has left me questioning whether this is even a legitimate delivery operation.

What concerns me most is how a company providing this level of service can continue operating on behalf of well-known retailers. Customers are left completely in the dark with no accountability, no support, and no reassurance that their purchases will ever arrive.

All I want to know is where my order is. If it cannot be delivered, then I want a full refund. Right now, I've paid for goods that I don't have, can't track, and can't even speak to anyone about. As a customer, that's an incredibly upsetting and worrying position to be in.

THE MOST UNREAL WEBSITE CLAIM EVER.

This co are poor and have the cheek to praise themselves on the web. 2 x person delivery a lie, know the rules about 14 day return policy, not a chance.
I got a delivery that was wrong and had to open the packet to actually prove it to the driver, it was a one man white van show, the item was wrong, he refused point blank to take it back and then had the audacity to report item as delivered. You ring their phone number and it rings off ie they cut you off. Just be aware if you are getting a delivery from this crowd, be on your guard. They have caused me untold problems and all they had to do was take back the wrong item and report it as such.

This company does not live up to it's name. It neither moves nor has any speed in any of it's other processes. If I had read these reviews I would not have ordered through Very as my experience is exactly the same. Company said " no one at home to accept delivery" which was absolute lie. Tried to call the company but no one picks up despite multiple calls. Very did at least pick up the phone but have also been unable to get any response from Movelocity. I simply cannot understand why so many large companies that I see mentioned here continue to employ them.

They delivered our sofas but they didn't give us any phone call or text to give us a time to arrange to get rid of our old sofas so we asked them could they just put our old one out the front for a while and they said yes but what they did was leave the new sofas out the front in the lashing rain and drove off and they were so rude so now we have 2 new soaking sofas they are disgraceful

Still waiting no contact 😕

Amazing service
🤩

TERRIBLE, no communication and then just lies about delivery!!

terrible, took forever to deliver parcel and made excuses

I can happily report that I had no issues with the delivery service from this company. I ordered a large item from Very.ie, and this company delivered it on time. The delivery driver also called in advance of the delivery time to let me know he was on the way. 5 stars, thank you guys.

My experience with movelocity was excellent. Although my original pick up was unsuccessful. When I contacted movelocity I was answered straight away by Dawn. From the beginning of the interaction to the pick up Dawn stayed with the process and kept me updated every step of the way. She was polite and efficient and within a very short time frame everything was sorted.

AVOID, AVOID, AVOID Movelocity company.
Worst delivery company ever, lost my parcel, constantly lying, promising to deliver the item the next day.
19 days have passed, and the item is still not delivered.

1 star – I would give 0 if it were possible.
Terrible company with awful organization. I have never experienced anything like this before. My bike was still at home almost three weeks after the collection order was placed.
Saturday was the fourth failed collection attempt, always for the same reason. They never provide a proper time schedule. Instead, they send a useless tracking link by email from a no-reply address, so there is no way to contact them or respond.
Saturday it got even worse. They did not even call me. I was following the driver’s route through the tracking link, and suddenly the status was updated to “not at home / no answer on the phone.” This is simply not true because no one called me at all.
I have called the number they provided (01-9609336) at least 100 times in the past three weeks, and no one ever answers. It honestly feels like no one is even working there.
This situation has been causing me a lot of stress. Four times now they have either shown up with no notice or simply marked the collection as failed.
After weeks of this completely dysfunctional process, I eventually had to solve the problem myself: yesterday I put the bike in a friend’s car and drove 24 km just to deliver it myself.
This is by far the worst company I have ever had to deal with. Completely unreliable.

Next advised that Movelocity are to give 15minutes notice of a delivery , this didnt happen. The delivery window was between 7.30am & 6pm. I missed the call by minutes, I called the driver several times, no reply. I left a voicemail & message, no response. I emailed & phoned head office, no response . Next sorted it a few days later & a lovely driver delivered the order. Customer care with this company is non existent.