Malwarebytes Reviews 

5,851
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the reliable security software because it effectively protects their computers and devices from viruses, malware, and other online threats. People frequently highlight how simple the interface is to navigate and how much they value the helpful features and added peace of mind. Some reviewers were not happy with customer support options, noting difficulties in speaking directly with a live person by phone. A few other people also felt that managing subscription renewals or troubleshooting account details could occasionally become a frustrating experience. Additionally, consumers mentioned that email communications regarding support tickets or account status sometimes lacked clarity.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction and loyalty regarding its... See more

Service

Customers had positive experiences with service, expressing great satisfaction with the reliable protection... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers praising the support team... See more

Subscription

Clients share ambiguous opinions on subscription, with many reviewers praising the low costs, clear renewal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Does what it says which allows peace of mind. Software provides all the facilities needed to guard against malicious actors and keep your PC running at fast pace. Has differing levels of live scan s... See more

Rated 5 out of 5 stars

My interaction with customer support regarding ways hackers attack pc's: session cookies, SMS with 2FA, malware. The tech support team analyzed my system via uploaded log files and communicated to me... See more

Company replied

Rated 5 out of 5 stars

Really pleased with how the renewal went. The correspondence I had with the staff member was extremely helpful. Am really happy with the end result. Also, Malwarebytes is an amazing programe and... See more

Company replied

Rated 5 out of 5 stars

If I have a question I am able to find answers I need in a timely manner, by asking a question which is answered quickly and to the point. I have not had to wait for days-on-end to be able to clear u... See more

Company replied


Company details

  1. Computer Security Service
  2. also in
  3. Software Company
  4. Software Vendor
  5. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of all-in-one, comprehensive cybersecurity, privacy and identity protection solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering award-winning solutions ranging from scam detection and protection to VPN, security and personal data remover across every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(5,851)

1,574 reviews in the last 12 months

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Rated 4 out of 5 stars

Getting human help problems

The services are good, but getting in touch with a person will try your patience. a telephone contact would be a good start, the chat service is unreliable at best, mine was dropped twice, a medium would perhaps be an idea.

8 October 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi, thank you for the honest feedback! Two dropped chats is genuinely frustrating and we are sorry about that experience. Your point about having more reliable ways to get in touch is well taken and something we will pass on to the right team. If you need to reach us, please try again via live chat or a support ticket at https://help.malwarebytes.com/hc/en-us and hopefully it will be a much smoother experience this time.

Rated 5 out of 5 stars

They always got "MY BACK"

They always got "MY BACK"! This is a Phenominal Company! They are One of the best. Nothing gets Past Them, as it regards to "On-line Security! They warn me , always about Fradulent Alerts, Spams or any other Fraudlent Activities.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my service

Malwarebytes was recommended to me by a family member in the IT field. Since my membership, I have not (thankfully) experienced any security issues or concerns. I feel that I have good protection with Malwarebytes, and they do not continually ask me to 'upgrade' or do other services other than what I have and what works for me. I appreciate their transparency with billing and the services they provide. I feel they are reasonably priced, and at this time plan to continue to renew my membership.

14 October 2026
Unprompted review
Rated 2 out of 5 stars

Forces buying unwanted software…

Forces buying unwanted software impossible to get rid of.
Wanted software not working properly, if at all.
No human to communicate with.

14 October 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi, we’d like the chance to make this right. Our support team is staffed by real people, and you can reach them through live chat or a ticket at https://help.malwarebytes.com/hc/en-us, whether you need help removing the software or getting it running properly. We’ve also sent a request through Trustpilot for a few details so we can look into your account.

Rated 5 out of 5 stars

Malwarebytes warns me of problems

Malwarebytes warns me of problems, tells me anytime they have automatically blocked something, watches my phone calls and texts for scammers etc. I can scan my computer, and also specifically scan email accounts.
If I need to check or update something they tell me exactly how to do that. Pretty satisfied. I'm a retired grandma and don't have any work materials in my computer just personal accounts but I don't want my ID info compromised and I like their warning emails which I can evaluate and decide if it applies to me.
I keep my software updated because of Malwarebytes.

14 October 2026
Unprompted review
Rated 3 out of 5 stars

PROTECTION ?

IF I PAY FOR YOU TO PROTECT MY FOOTPRINT ON THE INTERNET, WHY ARE YOU NOT PROTECTING ME WITH FACEBOOK / META / GOOGLE /AND ALL THE OTHERS WHO HAVE STOLEN MY PERSONAL INFORMATION TO RESALE IT TO BROKERS (like LexisNexis) FOR PROFIT !!
WHY???

14 October 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi, that frustration makes complete sense, and we want to make sure you know exactly what your plan covers when it comes to your personal information online. Our team can walk you through what’s included and what options are available through live chat or a ticket at https://help.malwarebytes.com/hc/en-us.

Rated 3 out of 5 stars

I'm suddenly getting several emails a…

I'm suddenly getting several emails a day starting with "noreply" or "donotreply" that are clearly spam AND fraudulent asking me to verify my account. I delete them. How are they bypassing my apple mail junk mail filter?

14 October 2026
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi Douglas, we’d like our team to take a closer look at what you’re receiving. We’ve sent a request through Trustpilot for a few details to help us locate your account so someone can reach out to you directly. If you’d rather not wait, you can share the sender addresses with the team through live chat or a ticket at https://help.malwarebytes.com/hc/en-us, and in the meantime, it’s best to hold off on clicking any links.

Rated 5 out of 5 stars

Gives me a peace of mind

I have been using Malwarebytes for about 5 years; they have been protecting my computer for years! I have never been hacked, spammed, or cyber criminals trying to get my data thanks to Malwarebytes. It's the only company I trust to protect me! They haven't let me down yet!

13 October 2026
Unprompted review

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