Annette Goodman

Exceptional customer service in a tough economy!

I had a wonderful experience with MyKey Premium, largely thanks to a representative named Natalie. Before buying my item, I chatted with customer support to make sure it was the right fit. When it arrived, I had a hard time finding a local installer because I hadn't purchased the unit directly through them, so it sat for over a month.

With the economy being so tight right now and gas prices climbing, I reached out to see if a refund might be possible since I'm on a fixed income. Natalie was incredible—she worked with her team to secure a full refund for me and even followed up to make sure the money went through.

Good customer service can feel hard to find these days, but Natalie proved that great support is still out there. I am so grateful for her kindness and patience. Thank you, Natalie and the MyKey Premium team, for turning a stressful situation into such a positive experience!


Annette G

I had a few hiccups with the checkout process. On my first order, I accidentally misread the size chart (looking at cm instead of inches), and the system automatically processed the payment through my checking account before I could select an option. When I placed my second order, I was glad to see I could actually choose my payment method. I opted for my credit card, but it ended up charging the full amount instead of using the Affirm payment plan I had just set up. Despite these checkout glitches, I'm confident this will get straightened out."

This was my second customer service and concern about the insulation of my windows. The person came back and showed me how to lock four windows. I was able to lock two, and then he proceeded to clean the windows that they first installers or second install did not do and I really do appreciate that.

I prevaricate you staying on this for me and making sure I got a replacement.