Emma

Ben was amazing, knowledgeable and very quick to sort an issue I have had for almost a year!!
I kept putting off calling as I find most call centres very unhelpful.
Not Spusu and certainly not Ben.
Thank you again.
Emma

Liam Heller - Owner of said UK business. Operates out of Germany and items all shipped from CHINA taking 2-4 weeks to arrive. Photos of items for sale are not what you receive all AI images.
Courier who drops packages RELAY are rubbish and orders arrive DAMAGED. CUSTOMER SERVICE IS NON EXISTENT! If you have an ISSUE YOU HAVE TO PAY FOR A TRACKED SERVICE BACK TO GERMANY!! Best advice - CAUTION DO NOT SHOP WITH THIS BRAND.

Junaid (an ADT alarm technician), was so helpful and patient. He went above and beyond to help resolve the issues with my system and I hope he will be recognised for his great service and professionalism.

I paid £5000 for an electric awning, and the actual product is great. However, the aftercare service from Crocodile is non existent. They take your money and that’s about it!! Have called 3/4 times expecting a call back and have never received one.
Shocking!!!

Overall the service was ok, but in all
Honesty I was a little disappointed when I arrived before 8.30am to be in first to be seen, to have to wait for the staff to finish their conversations with colleagues, finish their coffee and slowly make a move to come and help me which was around 8.36am.
I then had to
Come back as they did not have the correct set of tyres to fit, I asked to be booked in for 3.30pm straight from work, but arrived at 3.10pm yet the tyres where not on site and I had to wait almost 75 minutes before they fitted it.
After all of these shenanigans, I asked if it would be possible for a discount and thankfully I was given a discount, which softened the blow on the service given.