spusu UK Reviews 

Just moved another mobile to Spusu and had a few teething troubles. Was talked through what I needed to do in my handset, an IPhone and with a few taps I was back in business. Although a little hesitant initially about the process a very capable call centre operator, called Bria, explained what might have caused the glitch. I already had two other android user family members with Spusu and I have always had excellent support from the company . Customer service very good and I have never had to wait more than a couple of minutes for a human to pick up the call. None of the press this press that we are experiencing high volume and there may be a delay. Price is hard to beat as well. Check them out I don’t think you’ll be disappointed.

Great customer service support and quick turnaround

Alex was exceptionally helpful. He upgraded my Spusu plan, at minimal cost, and told me about a cheaper tariff that I wouldn’t have known about had I not called about a different matter.
10/10 for service. Thank you Alex.

It's 10 star really helped me with a few questions excellent service and the adviser spoke in plain English and this is what we need

Just ported over my number to join Spusu the transfer was very quick and smooth. Much better than my previous supplier.
I did ring Spusu support for a quick question the phone was answered Immediately and the staff was very knowledgeable and helpful and UK based Brilliant

SPUSU by far best mobile company I’ve been with. When you ring the phone is answered straight away, no automated line or 15 options, just a voice on the end of the phone. All the advisors have always been helpful and efficient and knowledgable. And it’s over 5 times cheaper for me than Vodafone was. An all round win.

The assistant was clear, helpful and polite

Immediate - help desk answered without lots of button pushing. Lady went through a couple of checks and got to the problem within a minute and all working ok. Thank you.

A refreshingly good network. The prices are firmly in the budget eSIM range but the network performance and customer service is more premium than networks you would pay 5x the price for.

I've had no major issues with the network since switching from iD, but their WhatsApp customer support has always replied in less than 2 hours and has been helpful with clarifications and making account changes / merging 2 accounts for me. When I initially signed up, I ported a number from iD via PAC and had to set a date a week in advance, but the customer service team once again were able to move this to the day after I contacted them without any hassle.

In my area (West Midlands) the coverage and speed has been far better than iD (Three) with me receiving 5G basically everywhere and achieving at least 2-3x the speed of iD in most locations, actually getting 150Mbps+ in towns.

I'm also a fan of the fact that if I hit my data limit, I don't get my service cut off entirely. Even though they only allow you 64Kbit/s for free once you've hit your limit (unless you opt to pay a fairly scary £4/GB in overages) it is enough for you to keep messaging people.

Alex in customer services is friendly, efficient and helpful. My issue was resolved promptly, and I remain a happy customer.

Alex was really helpful, pleasant and patient. The call was answered immediately and he understood and answered all my questions relating to the change over of my plan. It makes a real change when customer services know how their company works.

Fast delivery and excellent after sales support. Thank you for a great experience.

Moved to Spusu about six months ago. Fed up with Smarty poor coverage particularly in rural areas. Spuzu has excellent coverage in both towns and rural areas so very happy. They’re a bit quirky though. The app is very basic but does the job. Not impressed with their voicemail system. It works ok but I find it confusing to use. Could be my old age. The main thing is it gives excellent coverage at a very good price. Recommend.

Highly recommended company. You just ring up and get through to a friendly and efficient person straight away. They help you out and you wonder why can't other companies operate this way.

Brie was concise, English soeaking helps massively and knowledgable plus a reslly pleasant manner.

This network does not support MMS but doesn't make this clear. This means any text over 160 characters won't send but the network doesn't tell you it hasn't gone. I was unaware of this limit and had a lot of distress when family and friends didn't receive funeral details from me! I will be moving to another network as soon as I have the mental energy!
Not to mention the fact I am constantly being told I sound like a dalek, so have had to also pay for a Voip line!

I only used spusu to port my mobile number but wanted to leave a review because of how great their customer service is. It is so easy to get in touch with somebody and get help with your queries compared to the nightmare customer service I've had with ID mobile this company really stands out. When my contract runs out with ID mobile I'm going to consider switching to Spusu simply because of hw helpful they have been.

Any time I've contacted spusu it has been a very positive experience - from my call being answered quickly, excellent customer service, friendly, knowledgeable and extremely helpful staff. A special mention to Karl who I have spoken to a few times. The deals offered are good value and I have recommended spusu to friends and family. Well done spusu!

Moved over when a big name who has just merged with a 3company was unable to offer me a price until the day my contracted ended? Some customer services for a long time customer.
Decided to give a little guy ago and have been surprised in a major way.

Price - i now pay less than half what I was paying for line rental.

Signal - i now can answer the phone in my house and suddenly have 5g everywhere due to them using ee with no restrictions or being slowed down.

Contact - i have not had to contact them as everything is through the app and is so simple
voicemail switched off
Bills clear and easy to see on the app
You can even limit your usage

Quick to answer phone, extremely helpful and quick to resolve any issues. Special mention to Karl who was excellent.