Sarah Allin

Dear Sarah,

We're delighted to hear about your excellent experience during the sale of your mother's property. It's wonderful to know that the communication and quick responses made a potentially stressful experience feel straightforward and well-managed. Thank you for your recommendation!

Kind regards,
Setfords

Hi Sarah, so sorry to read that you are disappointed with our order, firstly, I would like to apologise for any delays you have experienced.

Unfortunately these are unprecedented times that could not have been planned for.
We had to close for a few weeks at the beginning of lockdown and have since returned with a small team. We have deliberately not committed to any dispatch dates as it has been impossible to commit to any specific dates as the law and guidelines continuously change regarding COVID-19.

Since March we have displayed on our main page to expect significant delays and again at the checkout before your order is placed.
We have also sent continuous updates to our customers with orders that are processing with us - please check your junk mail if you have not received any.

Although the majority of our staff members that are able to do so have returned and are working hard, we are ensuring staff that are higher risk or have to use public transport can continue shielding, our concern is that our staff feel safe and comfortable in the work place.
Although already a small business we are operating with less staff now in production, but we have had to reduce numbers to ensure that all staff can keep a distance. This is beyond our control.

Extra hygiene standards have been put in place. We are implementing extra cleaning especially in areas where we have contact with products. This as well as keeping our distance and supplies from locally locked down businesses does also impact processing times.

We are working hard to stay in business, to honour orders and protect jobs whilst adhering to Government ruling. Protecting lives and keeping our staff, customers and community safe has to be our number one priority. Anything else would be unethical.

Unfortunately we couldn't find your order with the name given here but we are happy to discuss further, please can you email info@grangeprint.com with your order ID number & I will be more than happy to help look into your order for you and hopefully leave you with a positive experience with Grangeprint.

Thank you so much, Sarah!
Ben

Hi Sarah

I'm so happy that you have never had any issues with us and that you are pleased with the service that we provide. We do like to look after all our customers as we value each and every one of you greatly. Hope that you will shop with us for many more years to come.

Vicky from La Redoute