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Review summary

Created with AI, based on recent reviews

Evaluating 1,123 reviews, most reviewers were unhappy with their experience overall. People frequently encountered frustrating issues with website navigation features, extremely slow browsing speeds, and completely unhelpful search tools that hinder usability. Customers also expressed significant disappointment regarding poor product durability, unexpected technical failures, and difficult administrative policies affecting their investments. Some people were satisfied with the attentive service provided by friendly staff members during their pleasant local visits. Others praised the excellent quality of meals, wonderful dining options, and seamless assistance received when purchasing new vehicles. Additionally, consumers noted professional property agents and helpful retail assistants who made their overall transactions entirely seamless.

What people talk about most

Service

Clients share ambiguous opinions on service, with some reviewers praising polite, professional staff and... See more

Product

Customers had ambiguous experiences with product, as reviewers found some items arrived promptly and offered... See more

Website

Customers consistently note negative experiences with website functionality, reporting that search features... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising friendly, polite, and helpful... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The new Google Health app replaced the superior FitBit app and users were not given a choice. The new app cannot consistently gather correct sleep data so you can't trust the findings. I have reques... See more

Rated 1 out of 5 stars

Waste of time google is, I review business and then they have the utter gall to tell me that my reviews aren't genuine. And its all the low star one's, its impossible to contact anyone or to appeal. I... See more

Rated 1 out of 5 stars

770 Locksmith and Doors. These "locksmiths" lock was damaged and broken in 2 weeks and when we called to have EMERGENCY help no one responded, even after 72 hours. They claim to have 24/7 support "en... See more

Rated 1 out of 5 stars

Cvs Pharmacy Ellenwood Ga . I went to the Pharmacy very sick just had Surgery ,needed my Pain medication so bad. I arrived 2 hrs before the Pharmacy close got turned away the Rude Pharmacist had no... See more


Company details


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2.3

Poor

TrustScore 2.5 out of 5

10K reviews

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1-star

No history of asking for reviews

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2.3

All reviews

(10,457)

1,420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is for Google Maps

This is for Google Maps. Apparently, they are now Donald Trump slaves...

"Gulf of America" is now on their maps. Nobody is going to start calling it that. How about instead of frivolous and meaningless name changes, America starts doing actual great things instead?

And, aside, they still label Palestine as "Israel".

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

A great company for wheelchairsgreat service

A great company for wheelchairs, mobility. Plus really care . I have recently bought a wheelchair from this company and the service I received was second to none. They kept in touch throughout the p rocess . I have every faith that there after sales service will be the best . Thank you

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

More than CAD 89,000 paid — months of feeling abandoned by Google Support

The billing history of my previous Google Ads account, starting in late 2021, shows more than CAD 89,000 in payments to Google. Another of my existing accounts is still running, and I continue paying Google today.

After nearly five years as a paying customer, I expected to be heard when something went wrong.

When I opened a new online store, its advertising account was suspended and we were sent into a verification process. Google Support confirmed that Payments verification was complete, while the Merchant Center interface still would not let us request a review. Support acknowledged a synchronization problem between Google's own systems. A working way through that problem has still not been provided.

Since August 2026, we have received dozens of emails repeating essentially the same message: the team is still investigating, and we need to wait a few more business days. The waiting periods keep changing.

Reading these replies has become exhausting. Each new email brings a moment of hope that someone has finally found a way forward. Then we reach the end and find another request to wait.

On 9 October, support asked for 2–3 business days to conclude the investigation. On 13 October, another email said the next update might take 7 business days. No technical findings or working solution were provided.

We are now in the third calendar month of this unresolved problem. Behind the account number is a person trying to run a business, spending time chasing answers and hoping that years of loyalty still mean something.

I am asking for clear requirements, a functioning verification process and someone who takes responsibility for helping us resolve this. Instead, I feel passed from one waiting period to the next.

What hurts most is feeling so disposable while I am still a paying customer. This treatment shows a complete lack of respect for a long-standing client. Years of trust are wearing away with every reassuring email that brings no usable next step.

I would never have imagined that, after paying Google this much and continuing to support its services, I would feel so alone when I needed its support.

Based on this experience, I cannot recommend Google Ads to a business that needs accountable help when something goes wrong.

October 13, 2026
Unprompted review
Rated 1 out of 5 stars

They use AI censorship and AI appeals; it's utterly inhumane.

They used AI to review and then suspended my account. When I appealed, I only received an AI response rejecting my appeal, which is quite unreasonable. They replied to me in five hours and then three hours respectively, assuming it was due to AI, and the content of the replies was exactly the same, except the second one added that my account would be completely deleted on 2027/07/03. Furthermore, the review reply was vague and did not mention any specific violations. They even prevented me from viewing my purchase history and receiving emails; their behavior is extremely egregious.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I experianced a misshap in a multi…

I experianced a misshap in a multi storery car park where my car got scuffed . I contacted Revive bodywork repaires at your own house or location you prefer . I got a very fiendly opperator who gave me great advice and a good price , We agreed on a date and time . The agent gave us a time of arrival and was spot on he also advised me on my opptions and we agreed a process . He carried out the repair within the time scale expected . The work was a real first class job and he was very polite and well presnted himself also very respecful of my property and never made any mess . I am a fussy person about work being done but I could not fault this company at all realy well done and I will not hesitate to use them and highly recomend them

October 13, 2026
Unprompted review
Rated 1 out of 5 stars

⚠️ DO NOT BUY FROM BLUE WHALE OVERSEAS…

⚠️ DO NOT BUY FROM BLUE WHALE OVERSEAS TECHNOLOGY — FRAUDULENT BAIT-AND-SWITCH ⚠️
This company is highly deceptive. Blue Whale Overseas Technology sells you a prefabricated house based on premium architectural design images, but what actually arrives at your door is a completely different, cheap, and structurally defective product.
I purchased a unit specifically for its slanted roof design to handle Australian weather. Instead, they shipped a standard flat container frame that leaked water immediately during the first rain. Within just three weeks of arriving, the materials are already rusting—proving their "galvanising" claims are a complete lie.
The factory workmanship is non-existent. The walls were not even pre-cut to suit the frame. I had to manually cut out 120 individual pieces from the corrugated panels just to make the walls fit the structure.
On top of that nightmare, their factory completely omitted critical interior pieces clearly promised in our design conversations:
• Sent cheap, single-glazed bright white windows instead of the premium dark grey double-glazing ordered.
• Completely left out the promised vinyl flooring.
• Did not send the shower tray and completely left out the waterproof shower wall panels, leaving the bathroom entirely empty, un-waterproofed, and non-functional.
I have had to spend thousands of dollars out of my own pocket and countless hours of grueling manual labor just to rebuild the roof structure, cut the panels, add battens, flashings, and waterproof their factory mistakes so the house doesn't rot.
When you call them out on their blatant errors, they hide behind excuses, try to pass the blame onto raw material suppliers, and offer an insulting joke of a refund ($300) that doesn't cover a fraction of the local material costs. They happily take your full payment and completely abandon you when their product fails.
Avoid Lacey Hong, Yanis Hong, and this entire Blue Whale Overseas Technology manufacturing operation. Save your money, your time, and your sanity. They are deceiving international customers and should not be allowed to trade on Alibaba or anywhere else.

October 13, 2026
Unprompted review
Rated 1 out of 5 stars

I am incredibly disappointed with both…

I am incredibly disappointed with both the hardware quality and the customer service for my new Pixel 11 Pro. Despite keeping the device in a raised-lip protective case from day one, a spontaneous 5mm hairline crack developed straight across the rear camera glass. The crack is completely internal and only visible under certain angles and lighting conditions. There are absolutely no impact marks, craters, or scratches anywhere on the glass or the surrounding metal bezel to suggest the phone was ever dropped or hit.

When I contacted support with clear photo and video evidence, they immediately dismissed it as accidental damage. I escalated the issue, and a Tier 2 supervisor literally admitted in writing that they found it to be an "internal hairline crack." Despite this admission and the complete lack of external damage, Google flat-out refused to fix it.

To make matters worse, I was forced into using my Pixel Care+ plan. While Google advertises £0 excess for front and back glass repairs, they classify the camera island under "all other accidental damage"—meaning I was forced under duress to pay a £99 replacement fee just to get it sorted. Charging a £99 penalty for a tiny piece of glass that costs a fraction of that to manufacture is absurd, especially for a clear internal stress fracture on the Pixel 11 Pro. Google simply does not stand behind its premium hardware, and the support experience feels entirely rigged against the buyer. I deeply regret giving them a chance over Samsung.

October 13, 2026
Unprompted review
Rated 1 out of 5 stars

Safe Ship Moving a BIG Disappointment

We went with this company, Safe Ship, because it was supposed to be Veteran owned and had some decent reviews. Our experience was very different than their communication. Changes to committed schedules, pricing increases, damage to the contents of our possessions and more. The silver lining was one of the lead mgrs., did his best to help us and gave us a few customer service experts to help rectify some of the situations. In the end we could never recommend this company to anyone. They were not who they said they were and that was extremely disappointing.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

I received an email advising my payment…

I received an email advising my payment method had been declined. It was only about £1.59 for storage. I tried to sort out my cards in account but totally confused. One card no longer valid I removed but it still appears. All I want is to speak to someone but I could see no chat service offered. A multi billion dollar operation and no human to help. If there is one where oh where are they.

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

Amazon Prime ordered item and even paid…

Amazon Prime awful service.I ordered an item and even paid extra £1.99 for delivery next day between 7-11am so someone in to receive package.
Package did not get delivered and was stating to be delivered in next 2 days.
Dissatisfied again with Amazon second time this has happened and now have to wait 5-7 days for refund!!
All the money Jeff B has omg their needs to be another company that can surely offer better customer service and satisfaction. Questioning what’s the point in having Amazon prime at all!!

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

Google is a massive scam when it comes…

Google is a massive scam when it comes to advertising and monetization. When you promote an app on Google Ads, they make it look like they’re using real users but forget it, 90% of the users are just bots. You hardly earn anything with AdMob, either. If you send an email about this, the result is getting your ad account banned. Seriously, Google, you’re criminals but thanks for banning my account, because of that ban, I found a better advertising service that’s much cheaper and, above all, delivers better results. There are far better ways to monetize, too. Since so many people have stopped using Google services, you’ve really turned into a pathetic, scammy little company. I just want to warn others and advise them not to use anything from Google, they’ll always try to convince you they’re the best, but that’s simply not true. Do a little research, and you’ll find much better and cheaper alternatives.

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

An absolutely horrific experience with…

An absolutely horrific experience with these people. I can’t do anything on my Google account because even with the past key in the password, it still says they can’t verify that it’s me. Google doesn’t provide an email or a phone number or a chat to try to fix it absolutely disgusting and horrific customer service and treatment of people. It’s really sad.

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM!!!!!

They don't let me see my transactions. They take money from me every month but I can't see what it's for..!!!!
TOTAL SCAM!!!! THIS WHOLE COMPANY IS A SCAM!!!!!

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

GOOGLE.COM

I have been paying a subscription of $169.00 a year for using and receiving emails from Google.com. I am an elderly person and live on a pension and no longer can afford it. However, Google Emails has contacted me with a message that I no longer will be receiving emails from the 17th October 2026 unless, I pay my subscription. I use my emails for important personal correspondences. This is just wrong to use their facilities to force people to pay such high prices. If Trust pilot had a way of including screen shots, I would be happy to prove their threatening email. I am literally disgusted even after contacting Google.com and explaining my circumstances. They have completely ignored me and have continued sending me a notice.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

We used Vine Electrical Services for…

We used Vine Electrical Services for the first time today. Barrington kept me updated on his arrival time. Arrived promptly and simply got straight on with the job. He was polite, professional and did a great job in no time at all. I would highly recommend vineelectricalservices.com and will be recommending them to my family
and friends. 10 out of 10 service Barrington, thank you
Very much.

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

MONOPOLY - BEWARE

Google make it impossible to delete all your google photo's, they drop things from their bundle's, so that you're just paying for crap, and you can't delete the services you no longer need. You have to keep paying for your email to work, even though there's not realistic way to delete all the photos.
MONOPOLY - BEWARE

October 8, 2026
Unprompted review

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