Tomas Sosnovskij

I am incredibly disappointed with both the hardware quality and the customer service for my new Pixel 11 Pro. Despite keeping the device in a raised-lip protective case from day one, a spontaneous 5mm hairline crack developed straight across the rear camera glass. The crack is completely internal and only visible under certain angles and lighting conditions. There are absolutely no impact marks, craters, or scratches anywhere on the glass or the surrounding metal bezel to suggest the phone was ever dropped or hit.

When I contacted support with clear photo and video evidence, they immediately dismissed it as accidental damage. I escalated the issue, and a Tier 2 supervisor literally admitted in writing that they found it to be an "internal hairline crack." Despite this admission and the complete lack of external damage, Google flat-out refused to fix it.

To make matters worse, I was forced into using my Pixel Care+ plan. While Google advertises £0 excess for front and back glass repairs, they classify the camera island under "all other accidental damage"—meaning I was forced under duress to pay a £99 replacement fee just to get it sorted. Charging a £99 penalty for a tiny piece of glass that costs a fraction of that to manufacture is absurd, especially for a clear internal stress fracture on the Pixel 11 Pro. Google simply does not stand behind its premium hardware, and the support experience feels entirely rigged against the buyer. I deeply regret giving them a chance over Samsung.

I am incredibly disappointed with both the hardware quality and the customer service for my new Pixel 11 Pro. Despite keeping the device in a raised-lip protective case from day one, a spontaneous 5mm hairline crack developed straight across the rear camera glass. The crack is completely internal and only visible under certain angles and lighting conditions. There are absolutely no impact marks, craters, or scratches anywhere on the glass or the surrounding metal bezel to suggest the phone was ever dropped or hit.

When I contacted support with clear photo and video evidence, they immediately dismissed it as accidental damage. I escalated the issue, and a Tier 2 supervisor literally admitted in writing that they found it to be an "internal hairline crack." Despite this admission and the complete lack of external damage, Google flat-out refused to fix it.

To make matters worse, I was forced into using my Pixel Care+ plan. While Google advertises £0 excess for front and back glass repairs, they classify the camera island under "all other accidental damage"—meaning I was forced under duress to pay a £99 replacement fee just to get it sorted. Charging a £99 penalty for a tiny piece of glass that costs a fraction of that to manufacture is absurd, especially for a clear internal stress fracture on the Pixel 11 Pro. Google simply does not stand behind its premium hardware, and the support experience feels entirely rigged against the buyer. I deeply regret giving them a chance over Samsung.

The cases are pricey and I am yet to see how these perform over the longer period of time (clear plastic case, so resistance to yellowing, rigidity, scratch resistance etc.), however the customer service is great and sort things out quickly

Its always a fantastic experience with them and excellent quality work.

I wasn't happy with initial customer service of PlusHeat for the past year, however David & Terrence did resolve my issues and I happily extended my cover for another year

Always fantastic service, pricing and customer service

Avoid Gamer Advantage (.co.uk) if you are in the UK. This site is a 'front' for a US operation that hides its true location until after they have your money.

The Domain Deception: They use a .co.uk address and GBP pricing to trick you into thinking they have a UK presence/warehouse. They do not.

The Shipping Scam: I paid a premium for 'Fast Shipping.' Only after payment did they reveal it would take a month to arrive because it is an international import from the US. Charging a premium for 30-day delivery is a total misrepresentation of service.

Tax & Import Trap: They charge 20% VAT at checkout, but because it’s an import, you are still liable for courier 'handling fees' and potential customs issues that a local UK shop wouldn't have.

Useless Customer Service: When I raised these concerns, the support team was dismissive and unhelpful.

I will be refusing delivery as this is a clear case of misleading advertising. If you want glasses without the month-long wait, surprise import fees, and a company that actually respects UK consumer law, shop elsewhere.

Always works out first time. never had an issue with order, so not sure how they customer service is.

Using them regularly with no issues. occasionally they are late to pick up, but always managed to get me to airport in time

I’ve had a very disappointing experience with musicMagpie via eBay.

Across November 2025 I ordered four phones. Each new order was placed because the previous phone had not arrived in time and I urgently needed a working handset:

• Order 12-13839 (16 Nov) – never arrived, and musicMagpie didn’t resolve it. eBay had to step in on 3 Dec.
• Order 03-13886 (24 Nov) – ordered because the first hadn’t arrived. This also never arrived; eBay resolved it on 9 Dec.
• Order 22-13864 (25 Nov) – ordered because the first two hadn’t arrived. Again, never arrived; eBay resolved it on 9 Dec.

For a large seller, three consecutive non deliveries, all resolved only after eBay intervention, is extremely worrying.

The fourth phone, order 18-13880 (27 Nov), was the only one that arrived and became my main phone. On 9 Dec at 09:26 I messaged musicMagpie asking them to resolve the two missing orders above. Instead, their agent T mistakenly refunded the one order that had been delivered. When I pointed this out, he admitted the error but said the phone would be blocked/blacklisted until I repaid. I immediately repaid via PayPal off platform (within about 10 minutes) and asked him not to block the phone, but it was still blocked and remained unusable from 9–13 Dec. I never asked for a free phone – I reported their own mistake and cooperated straight away, yet I was the one penalised.

On 11 Dec I called musicMagpie and spoke with A, who reviewed the case, apologised for how it had been handled, and escalated it. Thanks to him, my phone was finally unblocked on 13 Dec.

I appreciate A’s help, but overall I experienced three non deliveries in a row, a serious internal error, an off platform payment request under threat of blocking, and several days without a working phone. It just horrifies me how such a case might have turned out if I had bought directly from their own online shop without eBay’s protection. Based on this experience, I cannot currently recommend musicMagpie. If you do buy from them, keep everything within eBay’s resolution system and document all communication.

I am writing to report recurring issues with DPD driver VISHESH (London) falsely claiming attempted deliveries. On two recent occasions, I was home but received a notification that delivery failed. This misrepresentation is a serious issue that leads to delivery delays and forces me to collect bulky parcels from remote drop-off locations. DPD management should address this poor service standard immediately.
Tracking numbers: 1550 5604 445 909 & 3439 685 588

Sold me Iphone 14 pro max with non genuine parts replaced. It was not mentioned upon sale that handset undergone unauthorized repair, nonetheless - that it was repaired with non-genuine parts.

We were returning it to this shop under Consumer Right Act 2015 (The item is faulty as it is not of satisfactory quality and not as described due to the undisclosed non-genuine parts) for refund.
However Richmond store clerk (Charlie H) was refusing to honour refund to original payment method and insisted on issuing Store Voucher instead.

There will be a formal escalation in place as well as reported to Trading Standards
-------------------------
To respond to Ramson:

Thank you for your response, however, it is unacceptable and shows a clear misunderstanding of your obligations under UK consumer law.
​I must formally reject your assertion that the iPhone is not faulty and that my return is "unwanted."
​The Item is Legally Faulty: The iPhone contains undisclosed non-genuine parts, which causes a permanent system warning within the iOS software. This materially affects the product's satisfactory quality (Section 9) and means the goods were not as described (Section 11) at the point of sale. This is a clear breach of the Consumer Rights Act 2015. The functionality of the device does not override the fact that its inherent quality and component integrity are compromised and that it carries a hidden defect.
​Your Policy Cannot Override Law: My return is classified as a rejection of faulty goods, not an "unwanted return." Under the CRA 2015, as I am returning the item within the 30-day short-term right to reject period, I am legally entitled to a full cash refund to my original payment method. Your internal returns policy offering a voucher for unwanted goods does not supersede my statutory rights.
----------------------
UPDATE - Following my complaint and citing the Consumer Rights Act 2015, CEX issued a full refund. This action confirms the item was sold in breach of my statutory rights (undisclosed 3rd party components). While the refund is appreciated, the 1-star rating remains due to the deceptive practice of selling misdescribed goods, which will undoubtedly continue to affect other customers.

Well, I am back...

This time they have refused to fix Fit3 under warranty (doesn't start), because they have claimed it a physical damage.
They said screen has delamination on bottom left corner and assumed that this is due to physical damage as the proof of it is the scratches on right bottom side of the screen (that were there for like 4 months with no issues).
After long back and forth they have refused to honor under warranty and offered repair for £57. Hence I paid for the unit like £40 from new....

Samsung, you lost me for ever.

Its Crazy! how much of the same is there on the internet, complaining for the same things... I am one of them who has faced same issues for TW3s and TW4s... I will never buy them again....

I bought TW3s on May 2022

first fail with squeaking sound and returned on June 2023 // replaced with new TW3s

second fail with completely dead buds and returned June 2024 // replaced with new TW3s

Here there and in between I had oftentimes to reset to factory settings as it would start disconnecting, interrupting music, mic not working etc...

gave up & gave away TW3s...

SENNHEISER PROMISSED THAT THEY FIXED TW3s issues in new gen - TW4s

Have been naive and I bought TW4s on February 2024

first fail with dead right bud and returned on September 2024 // replaced with new TW4s

second fail with dead right bud and returned on September 2025 // yet to ship, expect for the new ones

Again, every 2-4 weeks I had to reset the buds as it would not connect to the phone/laptop, it would suddenly disconnect or have distorted sound.

It is frustrating that the item, priced at such premium level of £250-£300 performs so poorly... Ohh and it takes like a month to get replacements!

The 2 year promised guarantee is ridiculous, what do you do when warranty expires and it fails there on the spot...

You can see that I got "lucky" that the buds failed second time just at the end of guarantee period.... Else I would be out the cash, the buds and with massive disappointment.

they should be honoring replacements way beyond that and do minimum of 5 years with promise to replace with new generation, hoping that they have fixed all short comings from previous gen...

Thanks Sennheiser, I will have to fly tomorrow without the earbuds...

NEVER AGAIN,

Its Crazy! how much of the same is there on the internet, complaining for the same things... I am one of them who has faced same issues for TW3s and TW4s... I will never buy them again....

I bought TW3s on May 2022

first fail with squeaking sound and returned on June 2023 // replaced with new TW3s
second fail with completely dead buds and returned June 2024 // replaced with new TW3s

Here there and in between I had oftentimes to reset to factory settings as it would start disconnecting, interrupting music, mic not working etc...

gave up & gave away TW3s...

SENNHEISER PROMISSED THAT THEY FIXED TW3s issues in new gen - TW4s

Have been naive and I bought TW4s on February 2024

first fail with dead right bud and returned on September 2024 // replaced with new TW4s
second fail with dead right bud and returned on September 2025 // yet to ship, expect for the new ones

Again, every 2-4 weeks I had to reset the buds as it would not connect to the phone/laptop, it would suddenly disconnect or have distorted sound.

It is frustrating that the item, priced at such premium level of £250-£300 performs so poorly...

Ohh and it takes like a month to get replacements!
The 2 year promised guarantee is ridiculous, what do you do when warranty expires and it fails there on the spot...

You can see that I got "lucky" that the buds failed second time just at the end of guarantee period.... Else I would be out the cash, the buds and with massive disappointment.

they should be honoring replacements way beyond that and do minimum of 5 years with promise to replace with new generation, hoping that they have fixed all short comings from previous gen...

Thanks Sennheiser, I will have to fly tomorrow without the earbuds...

NEVER AGAIN,

the bikes are good, locations fine too, but the customer service.... they are useless. Phone never gets answered, the emergency lien only works when it wants, responses to email enquires are random and not addressing the issue raised.

The products are (or more like used to be) good, but the customer service is none existent or of zero use....
I bought scales 1st of April that arrived next day damaged.
This wasn't obvious upon receipt, but after unpacking I saw side of the glass surface chipped away and have nearly cut myself.
After contacting customer service, explaining the whole situation and providing photo evidence, I kept getting generic response that they are looking into it. After chasing for update for over a month they asked to Open police report and get reference number. This is obviously silly thing to ask given no crime has been committed and is obvious damage in transit.
After me pushing back on ailly request they kept telling me that they passed the case to relevant team that will come back with resolution. After continuous chase and requesting timeline for resolution in line with UK consumer rights, they promised to get me resolution in next 30 days or so (this was confirmed on 2nd of May).
Guess what? I still getting generic response that relevant team yet to come back.... And its now 11th of July....
So over 3 months and no resolution given... KEEP THAT IN MIND WHEN PLANNING TO INVEST IN THEM WITH YOUR PURCHASE!
I did log a claim with my bank and i formed Trading standards of MI (XIAOMI) malpractice. I got my money from my Bank but NO THANKS TO XIAOMI.

will avoid at all costs this Scam of a company.

I often use Guardsman (like every other month) and the Technicians are always polite, punctual and knowledgeable.

Does the job quick, neat and to top standards!

Best decision ever to include them with my sofa care plan!

After trying for over a year to resolve misisng cashback, they finally come to conclusion that for some reason it didnt track. As such- no cashback.... It was supposed to be £55 cashback for £33.90 monthly pet insurance...

For me, as a customer this is misleading advertising and they are in position to honour resolution if they choose to, but they dont.

Avoid

Taste good, but treid only 1 type of protein, however their website, app are horrible. I tried contacting customer service just to be told they not available at the working hours.

Cannot set up account and no one to help.