Wine Chateau Reviews 

On March 7, 2026, I placed an order for 7 bottles of Clos de L'Oratoire des Papes "Les Chorégies" Châteauneuf du Pape 2016 (Order No. 175110432). I received an official confirmation email from Wine Chateau stating word for word: "Thank you for your purchase! We are excited to ship your order out very soon." Payment was processed. Shipping address was confirmed. The transaction was complete in every sense. Two days later, on March 9, the order was unilaterally cancelled. Their representative Pooja stated in writing that the item had been "discontinued with our suppliers" and that they were "not sure of the estimated time of availability." Clear. Unambiguous. And entirely false. Trusting this information, I immediately began searching other retailers for the same wine, losing precious time. These bottles were intended for a coordinated online tasting event with friends located across Arizona, New Jersey, Chicago, and California. Every single day mattered. The false claim of unavailability made it impossible to secure the bottles in time. The event was ruined. Here is what exposed the lie: I went back to the Wine Chateau website and found the exact same wine — same vintage, same SKU, same product — still fully available for purchase. Not discontinued. Not out of stock. Not removed from the catalog. Just sitting there at a higher price, ready to be added to the cart. When I confronted them with this blatant contradiction, the narrative conveniently shifted. A different representative, Andy, now claimed it was a "glitch in the system" and that the price had been incorrect. So which is it? Discontinued, or mispriced? Two different representatives gave two completely different explanations for the same cancellation. The first was an outright fabrication. The second was the real reason, revealed only after being caught. Let me state this as clearly as possible: the price was never an issue. Not even remotely. Had Wine Chateau simply sent one honest email saying "We apologize, there was a pricing error, the correct price is X" — I would have paid without hesitation. The order was well within the shipping window. There was zero obstacle. All it would have taken was basic honesty. Instead, they chose to lie about the product being discontinued, which destroyed any possibility of completing the purchase in time. It is also critical to note that this was not a one-off transaction. At the very same time, I was actively placing several other orders of significant value with Wine Chateau. This experience immediately and permanently ended all of that business. Their dishonesty did not cost them one order — it cost them an entire customer relationship and substantial revenue. What Wine Chateau did is not a simple mistake or a minor inconvenience. Accepting an order, processing payment, sending a confirmation, and then cancelling based on a demonstrably false claim — while continuing to sell the identical product on their website — is deceptive commercial conduct. Offering a discount coupon afterward as if that resolves deliberate misinformation is insulting. I reserve the right to formally report this matter to the New Jersey Division of Consumer Affairs, the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and the New Jersey Office of the Attorney General. They confirm orders they have no intention of honoring, fabricate excuses when it suits them, and believe a discount code erases dishonesty. It does not. You deserve better.

🚨 CONSUMER WARNING: Think twice before ordering from this company.

Our wine shipment arrived with extensive liquid damage due to broken bottles during shipment. This was the second shipment attempt, and the company refused to provide a refund, replacement, or any compensation after the product was reported damaged by the carrier and photo evidence of the saturated and torn box were provided.

Instead, they shifted responsibility to the customer, demanded additional photos that were impossible to provide after the broken bottles had been discarded by UPS, and responded with condescending and dismissive emails rather than taking ownership. Product packaging is not sufficient for shipment and does not include “FRAGILE” on the exterior of the box.

Shipping damage can happen - especially with glass. Refusing to stand behind your product and treating the customer like the problem is unacceptable. After this experience, I strongly recommend taking your business elsewhere.

I ordered three expensive bottles and my order was delayed and then officially lost.
I contacted the customer service and they started an investigation, then after a couple of days another shipment was made. I appreciated the timely responses of the customer service associates and their quick solution.
The bottles were extremely well packed and protected.
Thank you

Awful service - rude and incompetent.

Waited a month for my wine, only for them to only deliver 1 bottle out of 6. They had never actually had 6 in stock.

After chasing them frequently by email, I got a partial refund with bitter and aggressive email responses.

Eventually, after a series of rude emails and a manager bad mouthing at me and hanging up, I got a full refund.

I placed an order 16 days ago, and part of it still hasn't shipped. I didn't get any notification of delays, and even when I reached out, the responses seemed like canned templates that didn't actually address my questions. Won't be ordering from them again.

I did receive part of my order, so I don't think the site is a scam.

This store has TERRIBLE customer service.

I ordered a personally significant bottle of wine as a gift for a friend, but after two weeks, it hadn't shipped. They asked me if I wanted to replace it with a different bottle of similar value, but because it was a sentimental bottle I was looking for, I asked for the order to be canceled. They assured me it would be.

Three weeks later, I got notification that the bottle had shipped. I contacted them, and they told me that I'd never requested cancelation nor refund, though I had an e-mail from their company. I forwarded them the e-mails days ago, and haven't heard back from them. This place is a scam.

Ordered a whiskey. Was sent a completely different whiskey, same name but different label. Doesn’t match what was advertised. Was only offered a price change or shipping refund. This place is a scam. Buyer beware

right product, ontime shipping.

fast shipping

One of my favorite sites to order my wine😎 Love the recommendations they give, always a wonderful surprise and value😍

Easy, quick and less expensive than my usual places!

I do not recommend this company — based on their behavior, it is very likely a scam.

I ordered a few bottles of wine for a dinner party on October 6. After a week with no update or shipping confirmation, I emailed them asking when I could expect my order, since the dinner party was scheduled for October 16. They failed to provide any clear information, so I decided to cancel my order. Their customer service confirmed the cancellation in writing and stated that the refund would be processed within 5–7 business days.

A week later, I received an automated email claiming that my package had been shipped. I immediately contacted them again, but after several phone calls and emails, they kept changing their story — first claiming that they couldn’t stop the shipment, then saying they were unable to issue a refund through PayPal due to a “technical issue.” Later they offered to send me a check by mail, but despite multiple requests, they never provided a photo or tracking details of the check.

They continuously come up with new excuses for why they can’t complete my refund request. The package itself hasn’t moved at all — it was supposedly shipped on October 21, yet its tracking still shows it stuck at the origin.

I have reported the issue to my bank, which has opened an investigation and temporarily refunded the amount. However, the claim is still open on the bank’s side, suggesting that the company is not cooperating there either.

If you value your money and time, do not order anything from this company — they are unreliable and untrustworthy.

Everything was easy and simple. Thank you!

If I could rate lower than 1 star I would. It has been over a month since I ordered wine from this place. I contacted their customer service. All I get our various "The Dog ate my Homework" responses. They are a disgrace.

DO NOT BUY FROM THIS SELLER!!!

Good product, good prices, good service, good packaging, good delivery

Quick and efficient

Good communication from Wine Chateau and delivering company about when to expect the delivery. Prompt shipment.

I found the customer service staff to be helpful and easy to work with. My order was processed and sent out for delivery as expected. An all-around pleasant transaction. I definitely would buy from them again.