I thought the buy one get one was for my original order, not another one, I contacted you right away to try and stop it. It was on the weekend. I found out Monday that it was too late to change th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I feel that the steppers insoles fit extremely well inside of my boots with no customization. They are comfortable to a degree of a three out of five in my opinion. I am on my feet for anywhere from 1... See more
Company replied
Correcting a shipping problem that got lost or delievered to a wrong address by USPS.. after it left Steppers Shipping De partment.. thank you guys for helping make this right, Even when it wasn't y... See more
Company replied
I have them in my hey dudes, 2 sets of work boots, my muck boots as well. The little bumps must trigger something in my feet that just gives me the joy back into wearing my footwear. My feet do not sw... See more
Company replied
Company details
About Stepprs
Written by the company
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United States
- info@stepprs.com
- stepprs.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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The Stepprs product is a game changer…
The Stepprs product is a game changer for someone like me. I am not going to lie, I had a hiccup with the delivery however, the customer service followed through and were very supportive throughout the process.
August 19, 2026
Unprompted review
They do help with planter facitis
They do help with planter facitis. Atleast gives me some relief. I would recommend.
October 14, 2026
Unprompted review
Reply from Stepprs
Hi Tammy,
We’re glad to hear our insoles are giving you some relief and making things a little more comfortable! We know foot discomfort can make everyday activities harder, so it’s great that you’ve found something that helps.
Thank you for recommending Stepprs, Tammy! We appreciate you giving our insoles a try and are happy they’re providing some extra comfort and support for your feet.
-Emily
Good advice delivered quickly14
October 14, 2026
Unprompted review
Reply from Stepprs
Hi Mr. Turner,
We’re glad we could get back to you quickly and provide advice that was helpful! We know it makes a difference when you can get clear answers without having to wait around.
Thank you for the 5-star review and for choosing Stepprs. We appreciate your trust and are happy to provide the support you need, along with comfort for your feet.
-Emily
Just ordered
Just ordered, and waiting for delivery. After i ordered i unintentionnaly added an item and did not know how to remove it, beacause there was no option for that. I sent a mail and after 3-4 hours they replied and helped me with the problem. Custumer service is good so far.
October 14, 2026
Unprompted review
Reply from Stepprs
Hi Muhammad,
We’re glad you reached out and that we could help fix the extra item on your order. We understand how confusing checkout can be when there’s no clear way to remove something you added by mistake, so we appreciate you giving us the chance to sort it out.
Thanks for your kind words about our customer service, Muhammad! We’re happy your first experience with Stepprs has been a good one, and we’re excited for you to receive your insoles and see how they feel on your feet.
-Emily
Customer service is barr none
Customer service is barr none, the best!
October 13, 2026
Unprompted review
Reply from Stepprs
Hi Kent,
Thank you for the fantastic feedback! We’re really happy to hear our customer service stood out to you. We believe every customer deserves to feel heard and well taken care of whenever they reach out.
We appreciate the 5 stars, Kent! Thanks for choosing Stepprs. We’re glad to provide the service you deserve and help keep your feet comfortable and supported along the way.
-Emily
They answered quickly and took care of…
They answered quickly and took care of my issue. Thank you
October 9, 2026
Unprompted review
Reply from Stepprs
Hi Eileen,
We’re happy we could get your issue sorted out quickly, Eileen! We know it makes a difference when you can get help without having to chase things up or wait too long.
Thank you for taking the time to share your experience. We appreciate you choosing Stepprs, and we’re glad we could provide the service you deserve while helping you get the comfort and support your feet need.
-Emily
Excellent customer service
Excellent customer service, thank you for helping my issue.
October 13, 2026
Unprompted review
Reply from Stepprs
Hi Megan,
We’re glad we could help resolve your issue and make things easier for you! We know how important it is to feel heard when something goes wrong, and we appreciate you giving us the chance to put things right.
Thank you for choosing Stepprs, Megan. We’re happy to provide the care you deserve and help you get the comfort and support your feet need.
-Emily
Excellent service
Good prices. First time discount, easy to navigate in website.
I put in the wrong info on my order. Sent them a mail and they fixed it in about 15 minutes.
Fast, easy.
October 13, 2026
Unprompted review
Reply from Stepprs
Hi Odin,
Thanks for sharing your experience! We’re glad we could correct the order details so quickly and save you the hassle. It’s great to hear you also found the website easy to use and the pricing and first-time discount appealing.
We know small mistakes can happen when placing an order, so we’re happy we could get yours sorted out in just a few minutes. Thanks for choosing Stepprs, Odin! We appreciate your trust and are glad to help make your experience smooth from checkout to getting the comfort and support your feet deserve.
-Emily
They responded to my email question and…
They responded to my email question and helped me resolve the issue in a timely manner. Thank you customer service! Very satisfied and the Stepprs work great. Very comfortable and my plantar faciitis is gone.
October 13, 2026
Unprompted review
Reply from Stepprs
Hi Ross,
We’re glad we could help get your issue sorted out without a long wait, and it’s even better to hear you’re happy with your Stepprs! Knowing you’re finding them comfortable and enjoying the difference they’ve made to your daily routine is wonderful to hear.
Thank you for the kind words about our customer service, Ross. We appreciate you choosing Stepprs and are happy our insoles are helping you stay comfortable and supported on your feet.
-Emily
Prompt response clarifying return policy
October 13, 2026
Unprompted review
Reply from Stepprs
Hi Neal,
We’re glad we could clear up your questions about our return policy and give you the information you needed without keeping you waiting.
Thanks for taking a moment to leave us a 5-star review, Neal! We appreciate you choosing Stepprs and want every part of your experience with us to be as comfortable and straightforward as possible, from customer service to finding the right support for your feet.
-Emily
They feel very good i like massaging…
They feel very good i like massaging inner soles
April 25, 2026
Unprompted review
Reply from Stepprs
Hi Walter,
We’re happy to hear you’re enjoying how our insoles feel! It’s great that you like the massaging sensation they provide. That little bit of comfort can make a difference throughout the day, especially when you’re spending a lot of time on your feet.
Thanks for sharing your feedback, Walter! We hope our insoles continue to keep your feet feeling good.
-Emily
Michael was wonderful to help me when I…
Michael was wonderful to help me when I didn't get my inserts for several weeks after order.
THANK YOU
October 6, 2026
Unprompted review
Reply from Stepprs
Hi Kate,
We’re glad you got the help you needed after waiting several weeks for your inserts. We know how frustrating it is when an order takes longer than expected, so it’s good to hear you received assistance along the way.
Thank you for your kind words, Kate! We appreciate you choosing Stepprs and are glad we could provide the support you needed to get your insoles and enjoy the comfort they’re made to offer.
-Emily
Everything went well until I checked…
Everything went well until I checked out. They changed me with 2 pairs. I sent them an email and they created it right away. I still would like to have a pair. They look like what I need.
October 12, 2026
Unprompted review
Reply from Stepprs
Hi Nancy,
We’re glad you reached out and that we could correct the extra charge quickly! We’re sorry for the confusion during checkout, though. We want ordering from Stepprs to be clear and hassle-free from the start.
It’s great to hear you’re still interested in trying our insoles. Thank you for giving Stepprs a chance, Nancy! We appreciate your feedback and hope you find the comfort and support your feet have been looking for.
-Emily
Ordered too much? No problem! 😃
My order was cancelled asap as I requested. I wanted the insoles but was hit up with several upsells and got confused about what I was paying for. Luckily it was not too late and I was able to cancel the transaction. Will probably try to re order again later.
October 11, 2026
Unprompted review
Reply from Stepprs
Hi Carol,
We’re glad we were able to cancel your order before it was too late! We understand how confusing it can be when several extra offers appear during checkout, and we appreciate you pointing this out.
We’d love for you to have the chance to try our insoles when you’re ready. Thanks for considering Stepprs again, Carol! We want your next experience to be much clearer and easier, with no confusion about what you’re paying for.
-Emily
Way to make things right!
There was a problem with the original delivery but they were very quick to make it right. Top notch customer service.
October 11, 2026
Unprompted review
Reply from Stepprs
Hi Gregory,
Thanks for sharing this! We’re glad our team was able to sort out the delivery issue quickly and get things back on track. We know it’s frustrating when an order doesn’t go as planned, so we’re happy to hear you were taken care of.
We really appreciate you recognizing our team’s efforts, Gregory. Thanks again for your trust and support!
-Emily
Not walking on air
October 13, 2026
Unprompted review
Reply from Stepprs
Hi Dorothy,
I’m sorry our insoles haven’t given you the level of comfort you were expecting. We understand that you were hoping to feel a real difference when walking, and it’s disappointing when a product doesn’t quite meet those expectations.
We’d appreciate the chance to learn a little more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your feedback more closely.
Thanks for giving our insoles a try, Dorothy. We value your honest feedback and hope we can better understand what didn’t work for you.
-Emily
There must have been a problem with the billing
There must have been an odour with placing my order , I had concerns when I waited a month for my steppers to arrive I got in contact with a lovely man and he apologised and sent my stepper as soon as I sent the email very nice customer service
July 29, 2026
Unprompted review
Reply from Stepprs
Hi Rochelle,
We’re sorry you had to wait a whole month for your order to arrive. I can understand why that would leave you concerned, especially when you’re waiting for something you’ve already paid for. I’m glad you reached out to us and that our team member was able to help get your order sent out.
It’s lovely to hear that you had a good experience with our customer service despite the delay. We’ll keep working to make the ordering and delivery process smoother, so customers don’t have to worry while waiting for their parcels.
Thanks for your patience, Rochelle, and for recognizing the person who helped you!
-Emily
they have excellent customer service
they have excellent customer service
October 12, 2026
Unprompted review
Reply from Stepprs
Hi Lulu,
Thank you for the kind words! It’s great to hear that you’ve had a positive experience with our customer service team. We want our customers to feel comfortable reaching out whenever they need help, so knowing that our team made a good impression means a lot to us.
We’ll be sure to share your feedback with the team. Thanks again for your support, Lulu!
-Emily
Reply from Stepprs
Hi Suka,
We’re happy to hear you had such a good experience with our customer service! Our team works hard to make sure customers get the help they need, and it’s always nice to know those efforts are making a difference.
Thanks for taking a moment to leave us a review, Suka. We appreciate your support and hope you continue to have a great experience with us!
-Emily
Reply from Stepprs
Hi Carolann,
We’re glad our team was able to get back to you quickly about your order! We know it’s reassuring to get a timely response when you have a question, especially when it concerns something you’re waiting for.
Thanks for taking the time to leave us a review, Carolann. We appreciate you recognizing our team’s efforts and hope everything goes smoothly with the rest of your order experience.
-Emily
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