Vente-unique.pt Reviews 

WARNING...SCAM!

I payed over 869€ for an order through MBWay, the money left my account and they say it is not paid for, on the website.

Sent multiple emails (no answer) and called (service closed).

The worst customer service and communication I have experienced with a furniture store. My order got unassigned off the truck, then damaged and Vente-unique seemed to be investigating, then went silent. Complete lack of communication, it would take them days to respond to my email and after almost 2 weeks of no response, they ended up refunding the purchased but never told me. Waste of time.

My experience buying a sofa bed from Vente-Unique in Portugal was extremely disappointing.

From the beginning, it was never made clear to me that Vente-Unique does not handle the delivery directly and that I would need to deal with a separate logistics company. This created unnecessary confusion and made communication much more difficult.

The first delivery attempt was already a disaster. I had waited longer than the advertised delivery time. Instead of approximately 10 business days, it took more than two weeks. I took half a day off work to be at home for the delivery, only to discover that the delivery team had brought a completely different item from the one I had ordered. They were unable to bring the correct item that day, so my time was completely wasted.

When the correct sofa bed was eventually delivered, I discovered another problem. The delivery company was apparently not allowed to remove the external packaging before bringing the sofa into my apartment. The wrapping was dirty and dusty from transportation, yet they had to bring the entire package inside in that condition.

I contacted Vente-Unique many times asking them to arrange for someone to remove the packaging and assemble the sofa. Instead of taking responsibility and solving the problem, I was repeatedly sent back and forth between Vente-Unique and the delivery company. Vente-Unique kept telling me that they were waiting for answers from their logistics provider and could not do anything.

Even after I formally escalated the matter as an urgent complaint through their website, I received no meaningful response, no practical support, and no solution. In the end, the sofa was delivered without the situation being properly resolved, and I am now left having to pay someone separately to unpack and assemble it.

The customer service representatives I spoke with were polite and seemed willing to help, but unfortunately they were unable to provide any actual assistance or resolution.

For me, the most frustrating part is that I placed my order with Vente-Unique. My contract and payment were with Vente-Unique, so the problems with their delivery company should have been their responsibility to resolve. As a customer, I should not have been expected to manage communication between two companies or deal with failures in their logistics process.

I paid a significant amount of money for this sofa bed and expected a basic level of professional service. I did not receive it.

Based on my experience, I cannot recommend Vente-Unique.

The worst customer service ever. They delivered the wrong size bed. It’s way too big. Now to pick it up we need to find a 2 meter box to pack it in, but where do you even find a box like that?

They are unable to bring an empty box when they come to pick up the bed. The only boxes I can find online are more than €20 each for that size, and even those are hard to find. Why are they so unhelpful and turning their mistake into our problem?

On top of that, it’s taken over 1.5 months to get any progress, and their reply rate is painfully slow. We are also not getting our delivery costs back, which were more than €100. THEY are the ones who delivered the wrong bed size, and this experience is horrible!!

Don’t order from this company. They are not helpful and are not professional at all.

We are very happy with the products purchased.

wide assortment of items and competitively priced. fairly quick delivery times.

Lavatório TARELO looks so good, just like the images! I love it! I wish it come with coating but it seems to be raw wood.

Excellent Cost-quality.
Quick delivery
The productt was what I expected

The delivery failed twice, and the company itself confirmed that the order was lost

Order PT2604220130.

I bought a Futon special sofa bed 135x190 cm Black - MODULO on the vente-unique.pt website. I have been waiting for the product for more than a month, and the delivery process failed twice.

After the first failure, the proposed solution was basically to restart the logistics process. However, the same type of problem happened again. After much insistence, Vente-Unique later confirmed by email that the order had been lost during transport.

This is no longer a normal delivery delay. It shows a serious logistics and customer support failure.

The proposed solution is now a new shipment, but I am still waiting for clear guarantees that this new attempt will be handled as a priority, with tracking, a concrete delivery timeframe to the indicated address, and effective follow-up until final delivery.

The problem is not only the delay. It is the lack of control over the delivery process and, so far, the absence of a truly prioritised solution after two failed delivery attempts.

In addition, I had difficulty clearly identifying, on the Portuguese website, the responsible legal entity and the formal complaint channels applicable in Portugal.

The purchase was made through the Portuguese domain, but the experience involves the Vente-Unique brand, its cross-border logistics, and its customer support. The separation by domain should not hide the real impact of this experience on the consumer.

At this point, I cannot recommend buying from this store until the situation is resolved quickly and responsibly.

Jorge Filho

UPDATE: 01/06/2026:

Vente-Unique has replied publicly saying that the situation is unacceptable and that they are treating the case with urgency. I appreciate the reply, but the problem is still not resolved.

The product has still not been delivered. The company confirmed by email that the previous shipment was lost during transport, and the new shipment now appears with an estimated delivery window between 03/06/2026 and 09/06/2026.

After two failed delivery attempts and more than a month waiting, simply placing the order back into the normal delivery flow does not correspond to a truly urgent or prioritised solution.

I am still waiting for effective follow-up until final delivery, confirmation with GLS, and a clear delivery commitment to the indicated address.

I will consider the situation resolved only when the product is actually delivered.

Jorge Filho

I bought a faux ficus plant. My house is too cold with other enough light for real plants, this gives a lovely green focus to my front hall. The leaves and branches are easy to manipulate and shape . The trunk is not just 1 piece , but 2, making it proportional. Very happy

Very disappointing experience.

I requested a return within the legal timeframe, and the company confirmed that a courier would contact me to arrange the collection of the furniture.

However, more than two months later, no courier has ever contacted me and the items have not been collected. The company keeps providing excuses and delaying the process without offering any real solution.

Customer service has been extremely poor and unhelpful. At some point, they even claimed that they are not required to provide an official complaints book (Livro de Reclamações), which is incorrect and misleading for customers in Portugal.

This situation shows a clear lack of responsibility and respect towards customers. I am still waiting for the return process to be completed.

I would strongly advise others to be careful when dealing with this company.

Very impressive. It is indeed a spectacular bed with good storage. I am quite satisfied.
The delivery service was efficient and fast.

Got exactly what I ordered . Nice chair and footstool

Fast and smooth delivery, nice affordable couch.

Although the item was not in stock when we ordered it, as soon as it was available it was posted directly out. They kept me up to date with the progress of my order which was very helpful.
The delivery company were excellent too.

Dear Sir or Madam,

I am writing to formally lodge a complaint regarding an order placed on 12 October, for which delivery was initially scheduled within 2 to 3 weeks.

The product was only delivered on 29 December and, in addition to the significant delay, it was incomplete, with 4 essential parts missing, making it impossible to assemble. I contacted your company on 5 January to report and resolve this issue.

After numerous phone calls and messages, I was informed that the estimated delivery time for the missing parts would be approximately 7 weeks, which I considered unacceptable. Consequently, I requested the collection of the product and a full refund.

The product was collected on 26 January. However, as of today, 3 February, I have still not received the refund, despite several attempts to contact your company. Furthermore, more recently, my calls have no longer been answered.

In accordance with the applicable consumer protection legislation, I hereby request the immediate refund of the full amount paid, within a maximum period of 5 working days from receipt of this email. Should this not be completed within that timeframe, I will proceed with a formal complaint through the appropriate consumer protection authorities.

I look forward to your urgent response.

Connect by XPO Logistics delivered our MSpa OSLO hot tub 23/12/25. Opened boxes day after Christmas. Heaviest box contains spa sidewalls which were broken at one end, obviously from dropping box on its end (cardboard box damaged internally). Impossible to assemble so unit is useless.

MSpa (China) tells me to contact retailer (Vente-unique. pt) for assistance.

Vente-unique. pt website won't allow me to log a complaint! Says I have logged an issue already. That was due to a two week delivery delay that Vente-unique. pt has never responded. That was three weeks ago now!

NOT IMPRESSED 😡

They ask me to call and work something out. However they were unwilling to correct their mistake. I even wanted to pay for the couch I needed, just not another bed as well.

Vente-unique is not trustworthy. We have no interest in buying anything else from them.
Our experience at Vente-unique was dismal. The Murphy Bed we bought took us over 9 continuous hours to put together. The wood was very poor quality. I have extensive experience with wood working and putting things together from that Swedish company I shouldn't name. The order they placed for me on the phone was not what I chose. The bed they delivered was not even the one that was ordered for me.
Here is what I didn't want but was ordered for me – Order : PT2511130042 dated 11/13/2025 it is no longer listed on the web site. That is very suspicious. They will replace it if I take it apart... Boxes are gone, 9 hours to assemble the first one, 9 hours for the replacement, and all the nearly 1000 parts? I am old. I can't face this again.
This is what I ask for on the phone with the sale's person-- Folding bed 140 x 200 cm - Manual vertical opening - With LEDs - Beige + Sofa – RAPILI Ref. 4407265
If they would allow us to buy the sofa we want without the bed and no exchanges, just let us buy the sofa, we would be very happy and give them all the stars and a review to match.
Brick and mortar stores from now on.

Attempted to contact courier but no phone number or email address available.

I have received the refund today, so my complaint via Trust Pilot seems to have had the right impact.
Thank you for your prompt response.
.........
Today, 23rd September I been informed that the refund has been issued.
When it arrives, I will update this review.
...........................

I have been completely let down by Vente Unique.
I ordered two matching kitchen cabinets, which they ordered from Vida XL.
But only one arrived.
After a few days, I chased up the second cabinet with customer service. I was told that the second cabinet was not available at that time and so I had been refunded for one.
I explained that was no good as I wanted 2 matching cabinets.
I sent an enquiry, asking if one might be avaliable soon.
I was told that this was not possible.
So I asked how to return the single cupboard.
I have been informed that the option to return only lasts 14 days and that had expired. That 14 days was spent waiting for the 2nd cabinet to arrive and then making enquiries.
The suggestion to keep one is completely useless, as I need 2 matching cabinets for my kitchen.
If this is not resolved, I will need to buy 2 more cabinets from another supplier and I will have wasted the money for an unwanted cabinet.