OnniBus.com Reviews 

We reserved two seats together on the Helsinki–Turku service. Upon boarding, two passengers were already seated there and stated that they had the same seat reservations. When we asked the driver for assistance, he did not verify either party's tickets and instead instructed us to sit separately elsewhere on the bus. As we had specifically reserved seats together, we were disappointed that the issue was not investigated and that we were unable to use the seats we had booked.

We had a valid ticket from Helsinki to Porvoo. When we arrived on time at the terminal then we needed to find first the specific bus terminal. All was in Finnish! Not well done for the capital, but that’s another story. When we arrived at the gate, the gate could not be opened anymore and the bus departed. 1 min before the departure time. When we came to the 10.45 (the next bus 20 min later) bus and explained to him, he just raised his shoulders and said “you need to buy a New ticket” wow! 20€ burned…. I wonder how bad one can treat their customers. Never experienced something like that, but it seems that even those reviews interest the company as much as a dry cinnamon bread (no interest at all!). Sad, more sad, OnniBus!

The app provides unclear and misleading information about the departure location. I was not informed that there are two different departure points in Helsinki, which forced me to buy a second ticket. Customer service showed zero willingness to help and blamed the customer entirely instead of taking responsibility for poor communication. This is not how paying customers should be treated.

Horrible prices, little leg room

If you buy a ticket, make sure you are certain about your returning time, otherwise, if you want to change a ticket with a different schedule, the drivers do not allow you in the bus, even if it is empty, pretending they do not speak English or have a will to help, if there will be a different company, I would definitely use it.

We showed up 20min before the bus was supposed to show up, waited for 45min in the cold just to find out that they had switched the bus company from Onnibus to Vainio bus company. Freezing at this point you can guess how I felt. No notification, the bus driver didn't have the decency to clarify for the people waiting that the company was switched. I had to dig up the information somewhere in the shitty website of Onnibus to find out why I was still waiting. Complete waste of energy, time and money. Extremel rude behavior from Onnibus. My experience from before was that they would send a text if there was any changes in the bus you were taking, obviously was expecting that to happen. I'm really mad.

Unfriendly, slow, ridiculously priced and has completely destroyed all other bus companies. Would never pay for their services if there were other options.

I don’t understand why I have to buy a ticket on your mobile app, my account is debited and I don’t get the ticket. Your service always does this to me. I think it’s high time you all start taking this seriously and yes I am an angry customer . I am literally stranded in Pori with no where to go and no money for a new ticket. I would not give this service even a 1 star . This is disappointing. I need my ticket right now

The bus flew past at 40 kilometres per hour without stopping to pick us up though there were eight people who had booked for that journey from that stop. The company further lied effectively, telling us that we could claim back money for the missed journey but that we would need to pay again to catch the next bus due to company policy. Onnibus refused to refund the original journey when we contacted them via email as per their policy. They claimed it was necessary for us to signal for the bus to stop, but it was really going too fast for us to even do that had we even realised, and it is not clear why signalling is necessary, given their records showed there were 8 people booked to travel from that location at that time. If you are not Finnish and use Onnibus, remember to signal as the bus approaches otherwise you will be left standing. The Finnish people are on the whole lovely, considerate and very honest, so it is a shame that this gives such a bad and unfair impression of the country.

They refused to exchange the wrong ticket my son bought by mistake even though he called customer service immediately.

Now a days onnibus sucks. From smaller cities to Helsinki and vice versa people suffers a lot during their journey. Prices are so high and the buses are always full. Moreover they travel multi-city which prolongs journey time and make the journey boring.

Made a mistake in web purchase, no possibility to handle the problem over phone. I have to send a written claim that they will handle over time...

In my experience, Omnibus is one of the worst company to deal with, they only care about getting money and show a total disregard for customer satisfaction. A couple of years ago I had a poor experience when I tried to reschedule a trip to Turku because I had COVID, and they refused to allow me to reschedule, I felt very frustrated. I decide to have another go. I booked a trip to Hämeenlina and after receiving the ticket I noticed that something was wrong with the departing hour. Immediately I asked to change my ticket to the next departure one hour later, they refused, saying that their tickets are nonrefundable and unexchangable. They suggested next time I should book ticket insurance for 5e, well my ticket to Hämeenlina is 4.90e What a joke! pretending to pay more for insurance than for a ticket. Please avoid Onnibus, has a very poor customer service and is a totally disgusting company. You have been warned!

Terrible. Always late and I lost train connection for 40 eurs.
Next time I use my own car.

Might as well avoid finland with this bus service. Bought ticket online and driver has the audacity to say I have to pay for new ticket because apparently its invalid. Never visiting this country again since northern part is pretty much mostly Onnibus. Bought new ticket, they can stick that in their ***

Bus just went without me and customer service said it’s my fault. Awful

Used to be good, but now it is a very bad service. The A/C is not working on some of the busses, and they started replacing their busses with some older ones that make the rides very shaky and bumpy. I got so nauseous on one of those that by the end of the trip, I wanted to throw up. They also inform about the bus replacement only some 30 minutes before the trip, so you don't really have a choice. Avoid if you can.

I purchased a ticket to travel from Luumäki to Helsinki. I also purchased extra luggage to transport a bicycle on the same bus €33.50 in total. I was told by the driver that it wasn’t possible to transport the bike on that specific bus, so had to go back home -Supposedly it’s only possible on specific FLEX buses (my bad for not realizing this). Sent an email and called OnniBus to explain the situation and asked if they could refund me since it was an honest mistake. Not helpful at all. I think they need to change their refund policy as they’re going to lose a lot of business like this.

I traveled from Helsinki to Pori on June 11th. In Pori I was the last person to leave the bus. All other passengers had either already left the bus or stayed on the bus as it continued to go to Oulu. When I got out, there was one piece of luggage left which had not yet been collected. I had to assume it was mine. It was a small carry on, black, same size, same weight, handle was a bit stuff; basically I trusted it was mine. After a bit of walking around I had a closer look and realised it was NOT mine. So, I called Onnibus and reported what had happened. The following day I was called by Onnibus and asked if I could come to Pori to pick up my piece of luggage, which had traveled to Oulu meanwhile. I was not able to pick it up as I was no longer in Pori..We agreed that it would be taken to Helsinki where I would be able to pick it up from whenever back in Helsinki. Meanwhile I was left without clothes for a week. Not only that, but I was never given an explanation why the wrong piece of luggage was waiting for me. When I checked it in, the young man responsible for luggage asked me where I was getting out. I replied with Pori. NOT Oulu. If I would have reached into the luggage department and gotten the wrong piece of luggage out myself, ok, that would have been entirely this fault. I was preoccupied though, as I was on my way to a clinic, was absent minded and TRUSTED that there was a reason why the luggage handler had asked me in Helsinki where I was getting out. I basically trusted you guys to do your job!

When back in Helsinki, I went to lost and found in Kamppi, but realised that they are only open 6 hours a week. 6 hours. So, I had to leave and come back again some other day. The earlier indicated opening hours were no longer indicated anywhere, so I had to call the service number (Euro 2 per minute) in order to find out when that place would open again...Once I received my luggage, I was told I had to pay Euro 10,00 for the storage. So, not only did Onnibus confuse my luggage with somebody's else, they never gave me an explanation for what happened and when I asked for a compensation for being without clothes for a week, for having to make expensive phone calls for tracking my luggage and for having to pay for storage on top, they refused.

Onnibus, you really suck! What a super bad experience! It would have cost you peanuts to compensate me, instead you decline my request. Customer service in Finland, gee, what a nightmare! Never again!

I travelled to Lappeenranta with Peter. Helpful guy with a great sense of humor 😊🙂; Onnibus is fortunate to have him, i must say! 🙏🙏