FlixBus Reviews 

We used Flixbus to get from Calgary to Banff and we would highly recommend and would definitely use again. Our driver, Brad, was amazing. He told us lots of facts and told us when to get the best photo opportunity. He spoke to us for the duration of the journey, giving us an insight into the history of the Canadian Rockies which was very interesting.
The booking process was very easy and the ticket gave us live tracking of where the bus was.

Very Poor Signage and Terrible Experience
The indications for where the bus station is located were extremely poor and unclear. Because of the lack of proper signage, l missed my flight last year Becouse of them now almost to
Again and ended up being 30 minutes late. This caused unnecessary stress and frustration

Honestly, I have no words for the drivers on our return journey.

My boyfriend and I purchased round-trip tickets from Belgrade to Istanbul with FlixBus. Our journey to Istanbul went very smoothly. The drivers were excellent, very friendly, and made several stops along the way.

Unfortunately, the return journey was a completely different story.

First, the bus was delayed by three hours, and we were only informed of the delay two hours before departure. On top of that, their system malfunctioned and transferred our tickets to a completely different route to another city.

The drivers were extremely rude and refused to make stops or take breaks when passengers asked, leaving us with no choice but to use paid toilets at the border crossings.

Things got even worse when we arrived in the city our tickets had been mistakenly transferred to. The drivers actually wanted to kick us off the bus, even though the mistake was entirely FlixBus’s fault and we had valid tickets to Belgrade!

To make matters even worse, they missed one of the stops where other passengers were supposed to get off, so we had to turn back.

The entire journey took much longer than it should have, and the overall organization was absolutely unacceptable. The lack of communication, the ticketing system failure, and the drivers’ attitude made the return trip an incredibly frustrating experience.

The only reason I’m giving two stars instead of one is because the drivers on our journey to Istanbul were excellent. Unfortunately, the return journey completely ruined our overall impression of FlixBus.

I booked a trip with them and never received a ticket confirmation and just got charged.

Customer Service is an absolute catastraphe.

No reply after 2 months.
Then they were asking „where the booking“ was sent to - which is a complete joke since I clearly stated that this was the reason for contacting them „that no booking was received.“

In the end never received a refund.

Customer Service never even replied back while the „telephone service“ - which you basicially have to trick by making up an imaginary booking number in order to talk to a human - promised they will.

Terrible service!

Unacceptable customer service! I paid CZK 2,587 for my 67-year-old mother's round trip. After I changed the booking and received confirmation, it was cancelled without my request. The promised CZK 2,578 voucher showed a balance of just CZK 24.11. An agent claimed it was used but couldn't explain when or for which booking. Despite repeated complaints since 24 September, as of 14 October I have no explanation or refund. This is unacceptable. I do not recommend FlixBus.

The seats were EXTREMELY FILTHY (I.E. STAINS ON JUST ABOUT ALL). The driver from the JAX to ORL leg of trip, drove EXTREMELY, AGGRESSIVELY TOO FAST (SPEEDING).

We booked flixbus from New York to Boston when we were out for the world cup.... the bus broke down and we were stranded for hours in high temperatures. Several passengers missed onward connections and we were late for our pick up costing us significantly. People ended up ordering ubers at hundreds of pounds to finish the journey- we couldn't afford that though so had to stay stranded for hours. We applied through their delay over 120 mins complaint system- 24.06.26- email confirming protocol number is 51571793. No response from them at at all. tried again on 02.10.2026 protocol number is 53433833. To date no response to our complaints have ever been acknowledged or actioned.
Bottom line is they don't care, they don't take responsibility when things go wrong and you will never get or hear anything back from them if things go wrong. So- if you are booking expect nothing if something goes wrong with the trip. Also- the bus we were eventually transferred onto hours later the driver used his mobile phone constantly (in his hands) while driving on motorway (freeway) and couldn't care less about passenger safety (I have video evidence I would have passed to the company if they ever got in touch with me). Will never, ever use them again- awful service.

I booked a ticket from London to Amsterdam and received a booking confirmation. However, just a few minutes later, I received an email saying my booking had been cancelled, even though I had not requested a cancellation.

Instead of refunding my money, FlixBus issued me a voucher. When I tried to use the voucher to make another booking, it didn't work.

I then contacted customer service by phone, hoping to get the issue resolved, only to be told that they couldn't help me over the phone and that I had to fill in a feedback form.

This has been an incredibly frustrating experience, especially as it was my first time using FlixBus. My booking was confirmed and then cancelled shortly afterwards, the voucher provided was unusable, and I am still left trying to get my money back.

All I want is a refund to my original payment met

I had booked a return journey from Amsterdam Central to London Victoria, route N824. We were advised a non-branded coach would be used. On boarding the coach it was obvious it had not been cleaned for some time - backs of seats were stained and generally shabby, if you patted the seat dust was visible. Sadly the drivers were unhelpful - in fact I used the onboard facilities which were filthy, had no hand drying paper and virtually no toilet paper. I told the drivers this - their reply 'Not our problem'. After we crossed to Dover the coach then travelled via the M2 to London. Whilst travelling on this motorway the drivers had a heated discussion with the co-driver leaning across the driver's view on at least two occasions. I have taken pictures of this and sent them both to FlixBus, also Kent Police. FlixBus have apologised, ensuring me they will look into the dangerous driving. Sadly Kent Police, whilst extremely helpful advised that it was beyond the time limit to take action.

Absolutely Disgraceful Service!

FlixBus cancelled my bus to the airport just ONE HOUR before departure, even though I had a flight to catch! This is absolutely outrageous and completely irresponsible. Such a last-minute cancellation can cause passengers to miss their flights, lose money, and experience unnecessary stress. This company clearly has no respect for its customers or their time. Extremely unreliable service — I would never trust FlixBus for airport travel again. Absolutely unacceptable!

Booked a return from BRS - LHR, both buses were cancelled or delayed by over 2 hours and I'm being refused a refund, let alone any last minute cost charges, despite customer care confirming a refund three times. Honestly shocking, I wouldn't spend your money here because you wont get it back.

They’ve added that it has been fixed internally in the comments - that’s also a lie, I had to go through my credit card to get the refund.

Extremely disappointing and unprofessional service – Bus 043, London Heathrow to Bath

Date: 12 October 2026
Departure time: 11:30 AM
Route: London Heathrow to Bath

The driver was arrogant and behaved in a completely unacceptable manner towards passengers. The way passengers were spoken to was disrespectful and unprofessional, creating a very unpleasant experience for everyone on board.

To make matters worse, I am attaching a photo showing the driver smoking in a prohibited area and then crushing the cigarette under their shoe. This is an appalling example of behaviour and a complete lack of consideration for others and the environment.

Passengers deserve to be treated with courtesy and respect, and drivers should set a good example by following the rules themselves. I sincerely hope the company takes this complaint seriously and addresses this unacceptable conduct.

This level of service is simply not good enough.

Budapest - Wroclaw Unfriendly service, nobody speaks English, no information given about why we stopped etc. Drivers are kinda rude but they're okay. Very cold buses, during summer in 40 degrees I should've taken a coat.

The wifi wasn't working at all and no air conditioning all ride long. It was very hot on the inside. Won't buy another ticket with you, guys.

The complaints or service team does not respond to complaints or issues. I wanted to escalate my complaint but they refused to acknowledge.

Joke of a company. Cancelled my coach at short notice. Then offered me a refund but was sneaky about it. So said claim refund now so followed that, and turns out it was just for a voucher to use them again. That was no good to me so explained this to them and have been fobbed off for weeks filling forms out and back and forth etc. I just wanted the money I had paid for my coach that they cancelled. To me, it’s almost like they do it on purpose and I am in no doubt they make the refund process especially difficult. I just want the money I have lost due to their cancellation.

WORST BUS EXPERIENCE EVER! AVOID AT ANY COST! North to south Portugal line, 7h road trip, zero structure inside, 100% uncomfortable vehicle and seats, no bus bathroom and no AC inside, very rough seat. The stops were too fast, making it impossible to use the toilet or having something to eat. Additionally, worst attendance ever, we kindly asked them to reduce lights in order to allow us to sleep at least a little and even this small piece of comfort was not granted, besides, very rude and impolite personnel. FLIXBUS PT PERSONNEL might be working under terrible conditions, but customers simply should not be BLAMED for it. A complete nightmare. Avoid at any cost!!

¡LA PEOR EXPERIENCIA EN AUTOBÚS DE LA HISTORIA! ¡EVITAR A TODA COSTA! Línea de norte a sur de Portugal, viaje por carretera de 7 horas, cero estructura en el interior, vehículo y asientos 100% incómodos, sin baño en el autobús y sin aire acondicionado dentro, asiento muy duro. Las paradas fueron demasiado rápidas, lo que impidió usar el baño o comer algo. Además, la peor atención de la historia, les pedimos amablemente que redujeran las luces para permitirnos dormir al menos un poco e incluso esta pequeña pieza de comodidad no nos fue concedida, además, personal muy grosero e maleducado. EL PERSONAL DE FLIXBUS PT puede estar trabajando en condiciones terribles, pero los clientes simplemente no deberían ser CULPADOS por ello. Una pesadilla completa. Evitar a toda costa.

PIRE EXPÉRIENCE EN BUS DE TOUS LES TEMPS ! À ÉVITER À TOUT PRIX ! Ligne nord-sud du Portugal, voyage de 7 heures, zéro structure à l'intérieur, véhicule et sièges 100 % inconfortables, pas de toilettes dans le bus et pas de climatisation à l'intérieur, siège très inconfortable. Les arrêts étaient trop rapides, ce qui rendait impossible d'utiliser les toilettes ou d'avoir quelque chose à manger. De plus, le pire service de tous les temps, nous leur avons gentiment demandé de baisser les lumières pour nous permettre de dormir au moins un peu et même ce petit bout de confort ne nous a pas été accordé, de plus, personnel très poli et impoli. LE PERSONNEL DE FLIXBUS PT travaille peut-être dans des conditions terribles, mais les clients ne devraient tout simplement pas en être BLÂMÉS. Un cauchemar complet. À éviter à tout prix.

The bus driver dropped us off on the outskirts of Shkoder (Albania), yet the ticket confirmation clearly stated the drop-off point would be in the city centre. We, and other paying customers, then had to walk with our luggage 1.5-2km into the centre. When I complained to Flixbus, and requested a refund, I got a standard form of weasel words about how as it was a third party contracted bus company (Ditra) who provided the service, that I would have to take the matter up directly with the other provider! Flixbus simply just passed-the-buck…well, I’ll never use them again; I’m giving them the flix!

My son was on 13.15 from NYC to DC on Saturday
Batteries collapsed & one other issue.
No replacement service was offered with a couple of hours.

He got the train from Wilmington. This is a low brand bus that does not offer a service

I have provided the reference number to fkixbus. At this hour, 4 hours after arrival, nothing from flixbus

After they took me so much money for an trip that should cost much less ..it happent delays after delays ..it took me 3 days unbelievable..is like antic transportstion...sheet service that cost lot for nothing