I ordered two toys, and they have arrived and are as advertised, so no complaints there. However, as others have indicated, they were clearly shipped from China (not evident on their website) and took... See more
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Really easy to use, I bought the 13 piece kitchen set and we love it.
Excellent products and I would highly recommend this company
Can’t wait to get this!! Looks amazing. Will update when I receive it!!
Order went through quick. Haven't received the order yet.
Was very easy to order . Received a discount for a 2 nd order
I am writing this review to make future buyers aware of this retailer’s failure to honor basic consumer rights.
The Issue: I received a defective product that was damaged in transit.
Customer Service: After raising the issue, I experienced over two weeks of stalling tactics and non-resolution from their customer support team.
Consumer Rights: Under UK Consumer Law (Consumer Rights Act 2015), when a product arrives defective or damaged, the retailer is responsible for a full refund including original shipping, and the consumer should not be forced to pay for return shipping.
The Outcome: The retailer refused a full refund and expected me to ship the defective item back to Hong Kong at my own expense.
Prospective buyers should be aware of the difficulties and unexpected international return costs if an item arrives faulty or damaged.
If I like the product and the person I'm buying for will like and it was what I wanted. Packaged well and will be buying again
I made a mistake on the delivery address and the team responded quickly. They cancelled my order and advised me to re-order again which for me was really pretty good unlike other companies that make things so complicated.
Just the gift I was looking for, perfect for what I wanted.
Seems to be of good quality and competitively priced compared with other websites selling the same item.
Products offerred very varied and at a very good price. Communication very good and query was answered immediately. Would highly recommend.
Easy to choose what was needed,and with added money off .
Only just placed order so dont know if the item is ok yet but placing the order was very easy and quick and confirmation email came straight away so so far so good
Quick delivery if u know where its from granddaughter loved her toy thank you
Brilliant website brought for my grandson
And is SEN think this will help him a great deal
We ordered a Dinosaur Egg and a 3D Dinosaurs book and both were smashed to bits on delivery totally unusable. They wanted photos which we sent. Now they have only refunded us the price of the egg.
My advice is definitely don’t waste your money on this outfit.
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