Minibrits Reviews 

273
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, most reviewers were unhappy with their experience overall. Customers frequently noted that items arrived damaged, of extremely poor quality, and completely different from what was originally advertised online. People also complained extensively about long shipping times from overseas, hidden delivery details, and frustrating difficulties with obtaining refunds. Some reviewers were happy with the fast delivery and found the website very simple to use. Others mentioned that the products were great, perfectly matching the descriptions, and made lovely gifts for their young children. Buyers appreciated the helpful customer correspondence, smooth tracking updates, and wonderful offers available when ordering items for family.

What people talk about most

Product

Consumers find product to be a mixed experience, as while some reviewers praised the wonderful gift... See more

Order

Clients share ambiguous opinions on order, as some reviewers found the checkout process simple and... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment over items arriving damaged... See more

Refund

People report negative experiences with refund processes, frequently expressing frustration over being... See more

Delivery service

Reviewers express strong dissatisfaction regarding the delivery service, noting that packages take weeks to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered two toys, and they have arrived and are as advertised, so no complaints there. However, as others have indicated, they were clearly shipped from China (not evident on their website) and took... See more

Company replied

Rated 4 out of 5 stars

I have given you four stars only because I like the selection of gift, I have not ordered from you before so I am hoping when I receive my purchase i will be able to increase the stars. I do appreci... See more

Rated 1 out of 5 stars

I purchased ‘luminous fish’ after seeing the advert showing multiple fish being put in bath. Was surprised when only one tiny fish arrived which stopped working after a few minutes. Also took ages... See more

Company replied

Rated 1 out of 5 stars

A 1 star review actually seems to kind. This is a scam company. I ordered something for my babies first birthday a month and a half ago and it still hasn’t arrived nor have I been granted a refund... See more

Company replied


3.5

Average

TrustScore 3.5 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(273)

244 reviews in the last 12 months

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Rated 1 out of 5 stars

Defective item received – Refused full refund and insisted on overseas return costs

I am writing this review to make future buyers aware of this retailer’s failure to honor basic consumer rights.

The Issue: I received a defective product that was damaged in transit.

Customer Service: After raising the issue, I experienced over two weeks of stalling tactics and non-resolution from their customer support team.

Consumer Rights: Under UK Consumer Law (Consumer Rights Act 2015), when a product arrives defective or damaged, the retailer is responsible for a full refund including original shipping, and the consumer should not be forced to pay for return shipping.

The Outcome: The retailer refused a full refund and expected me to ship the defective item back to Hong Kong at my own expense.

Prospective buyers should be aware of the difficulties and unexpected international return costs if an item arrives faulty or damaged.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

I made a mistake on the delivery…

I made a mistake on the delivery address and the team responded quickly. They cancelled my order and advised me to re-order again which for me was really pretty good unlike other companies that make things so complicated.

October 13, 2026
Unprompted review
Rated 1 out of 5 stars

Mini brits

We ordered a Dinosaur Egg and a 3D Dinosaurs book and both were smashed to bits on delivery totally unusable. They wanted photos which we sent. Now they have only refunded us the price of the egg.
My advice is definitely don’t waste your money on this outfit.

October 2, 2026
Unprompted review

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