5 stars for Epic Cycles. I purchased a Nami Klima Max in May 2024 and recently upgraded to a Nami Burn E3 Max. Had a few issues with the headlight and brakes along the way, but the after-sales suppor... See more
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See what reviewers are saying
Sent me the wrong shockcoil. Tried to get the right one to find out I have to not only pay for the return shipping but also a cash grab restocking fee OF 20%!!!! That a joke. Then IF you have the righ... See more
Company replied
This order shipped super quick and was at my door in days. Overall a great experience compared to my last one that had the item ship out a lot longer than expected. Will purchase from again.
Company replied
After a long wait, Epic Cycles finally received the Ultra Bee HP. They promptly got the shipping in order and sent my Ultra Bee to Western Canada. The bike is awesome!! It has a ton of power and the... See more
Company details
- Bicycle Store
- also in
- Bicycle Repair Shop
- Bike Accessories Store
- Motor Scooter Dealer
- Scooter Repair Shop
Written by the company
Epic Cycles offers eBikes and electric scooters in Toronto both at online shop and in physical store in Toronto. Free shipping across Canada on orders over $99!
Contact info
6251 HWY 7, L4H 0L1, Greater Toronto Area (Vaughan), Canada
- 6477159000
- info@epiccycles.ca
- epiccycles.ca
4.0
Great
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Great purchase experience
Great purchase experience, product as advertised. Would use again.
September 28, 2026
Reply from Epic Cycles
Thank you for sharing your 4 star review. We would greatly appreciate it if you could please let us know how we could have achieved a 5 star review.
Quick service and delivery
September 21, 2026
Reply from Epic Cycles
Thank you very much for writing a 5 star review and we are glad we were able to deliver your order quickly.
Amazing Place to deal with great customer service!
5 stars for Epic Cycles. I purchased a Nami Klima Max in May 2024 and recently upgraded to a Nami Burn E3 Max. Had a few issues with the headlight and brakes along the way, but the after-sales support was excellent. Shoutout to Barry and Aristotle - both are class acts who helped me out in a prompt manner. If you're looking at Nami scooters, these are the guys to buy from.
September 25, 2026
Reply from Epic Cycles
Thank you very much for leaving a 5 star review. We take great pride in being able to provide full after market support and are glad that we were able to provide you with a quick turnaround when addressing your scooter's issues. Enjoy it in great health and hope that you have many fun adventures.
This order shipped super quick and was…
This order shipped super quick and was at my door in days. Overall a great experience compared to my last one that had the item ship out a lot longer than expected. Will purchase from again.
September 25, 2026
Reply from Epic Cycles
Thank you very much for writing a 5 star review and I'm glad we we were able to deliver your order quickly.
Reply from Epic Cycles
Hi Niko,
We appreciate your honest feedback but can you provide details about your delivery experience with our couriers so that we can make specific improvements?
Based on the 2 orders that you placed with us, they were both delivered well within the delivery timelines we communicated to you when we shipped out your orders and provided the tracking numbers.
We use multiple courier companies and for your orders we used Intercom/Dragonfly and for the other we used Canpar. Both companies are well known and trusted companies that provide fast and delivery.
I made an online purchase from Epic…
I made an online purchase from Epic Cycles and they did not honour the sale. They have proceeded to lie to get around sending my e-bike.
September 17, 2026
Reply from Epic Cycles
Hello Stevie,
We were very clear that your payment was for a deposit for a pre-order for a bike; it was not the final sale amount.
The bike that you wanted was listed on our website and priced very clearly, but your payment was only for 6% of the total value, which we clearly explained to you was only a deposit amount.
We also provided you with a FULL refund for your payment.
We would never sell a brand new bike at 94% off the value.
Reply from Epic Cycles
Hi Dev,
Thank you so much for taking the time to write a 5 star review for us at Epic Cycles.
Please let us know if we can provide any further assistance or answer any questions you may have. We would appreciate any feedback you can provide so we can improve our processes and systems.
If you are completely satisfied with your EPIC experience, we would greatly appreciate it if you could leave a Google Review for us, here:
https://g.page/r/CVeFR4P44ikdEBM/review
We want you to share your story so we can continue to build our community and delight all of our Customers.
We also have a YouTube channel that you can subscribe to where you can watch, like, and leave comments on product videos and reviews, maintenance and technical tips, and more, here:
https://www.youtube.com/@epiccycles9
Thank you once again for being part of our EPIC journey. We truly appreciate you!
YOU GUYS SUCKl
Sent me the wrong shockcoil. Tried to get the right one to find out I have to not only pay for the return shipping but also a cash grab restocking fee OF 20%!!!! That a joke. Then IF you have the right coil, I'll have to pay for shipping again. I'll NEVER use your business again and I've told everyone in Whistler, BC about my experience. I also posted it online and told all the ppl I know in Coombs, BC (a massive mountain biking hub) about my experience. I hope you go out of business.
September 8, 2026
Reply from Epic Cycles
Hi Jeff, we understand and empathize with your concern, but we did not scam you nor did we send you the wrong item.
In your emails to us, you specifically stated that you used an AI tool to recommend a spring for your fork, that you then ordered on our website. You did not call, email, or reach out to us prior to placing your order to verify if what you ordered was compatible with your fork.
We shipped you exactly what you ordered.
Only when you received the spring did you realize that it would not fit your fork. You admitted that the spring that the AI recommended was wrong and that you requested a return.
We informed you that all returns are subject to a 20% restocking fee as per our return policy that can be found on our website.
We understand that you disagree with the restocking fee, however if we were at fault for sending you the wrong spring then we would not have charged you the restocking fee.
To say that we scammed you is completely inaccurate as you admitted that you placed an order for a spring for your fork that was incompatible.
We are a small independent bike shop that needs to consider all the costs to our business, including the cost of free shipping that we provided you with your order. To ask you to ship the spring back to us at your expense for a refund less the restocking fee is more than reasonable, again considering that we were NOT at fault for you receiving a spring that was incompatible with your fork.
Also, please consider that unlike other bike shops that do not even accept returns and consider all sales final, we allow returns as per the conditions of our policy.
We have provided you with instructions to ship the spring back to us.
Thank you for your feedback.
Atrocious delivery service and when the…
Atrocious delivery service and when the part finally came, it doesn't work properly.
September 14, 2026
Reply from Epic Cycles
Hi Jason,
We are disappointed that your expectations were not met, however we feel that your 2-star review is both inaccurate and undeserved so please allow us to respectfully respond.
You placed your order on our website on Sept 14, and it was processed and shipped out to you on the same day, and we provided you with your tracking information that deliveries (all deliveries, not just yours) occur between 5-7 business days.
It appears that you did not see those emails when you copied us an email that you sent to the courier (Whiz Delivery) on Sept 18 inquiring why they hadn't delivered your order yet. The issue with the delivery attempts was that they did not initially have the buzzer code for your unit. After you provided it to them, they were able to make the delivery on Sept 21, exactly business 5 days (weekends do not count as business days) after your order was processed and shipped out to you and within the delivery timeline that we stated.
When you installed the display you emailed us on Sept 22 stating that it didn't work as your previous display. That is because it is new part that had to be re-programmed and we provided you with an instructional video from our Youtube channel that you admitted to solving the issue. So the item worked properly, it just needed to be setup exactly the way you had setup your previous display and it worked perfectly.
We appreciate your honest opinion and feedback however on both of your points: the delivery which occurred within the stated timeline, and the display functioning properly and perfectly after setup, shows that we fully met all the deliverables that we promised.
Excellent and immediate response when I had questions that was very helpful and appreciated…
Excellent and immediate response when I had questions . Thank you very much.
September 14, 2026
Reply from Epic Cycles
Thank you for writing a 5 star review.
Please let us know if we can provide any further assistance or answer any questions you may have. We would appreciate any feedback you can provide so we can improve our processes and systems.
If you are completely satisfied with your EPIC experience, we would greatly appreciate it if you could leave a Google Review for us, here:
https://g.page/r/CVeFR4P44ikdEBM/review
We want you to share your story so we can continue to build our community and delight all of our Customers.
We also have a YouTube channel that you can subscribe to where you can watch, like, and leave comments on product videos and reviews, maintenance and technical tips, and more, here:
https://www.youtube.com/@epiccycles9
Thank you once again for being part of our EPIC journey. We truly appreciate you
Delivery was not damaged very quick so…
Was very fast on time not damaged five stars
September 13, 2026
Reply from Epic Cycles
Thank you for writing us a 5 star review.
Please let us know if we can provide any further assistance or answer any questions you may have. We would appreciate any feedback you can provide so we can improve our processes and systems.
If you are completely satisfied with your EPIC experience, we would greatly appreciate it if you could leave a Google Review for us, here:
https://g.page/r/CVeFR4P44ikdEBM/review
We want you to share your story so we can continue to build our community and delight all of our Customers.
We also have a YouTube channel that you can subscribe to where you can watch, like, and leave comments on product videos and reviews, maintenance and technical tips, and more, here:
https://www.youtube.com/@epiccycles9
Thank you once again for being part of our EPIC journey. We truly appreciate you
Reply from Epic Cycles
Thank you so much for writing a 5 star review for us.
We hope you enjoy your E Ride Pro SS 4.0 in great health and that you have many fun adventures together.
Please let us know if we can provide any further assistance or answer any questions you may have. We would appreciate any feedback you can provide so we can improve our processes and systems.
If you are completely satisfied with your EPIC experience, we would greatly appreciate it if you could leave a Google Review for us, here:
https://g.page/r/CVeFR4P44ikdEBM/review
We want you to share your story so we can continue to build our community and delight all of our Customers.
We also have a YouTube channel that you can subscribe to where you can watch, like, and leave comments on product videos and reviews, maintenance and technical tips, and more, here:
https://www.youtube.com/@epiccycles9
Thank you once again for being part of our EPIC journey. We truly appreciate you!
Reply from Epic Cycles
Thank you for leaving a 5 star review.
"EPIC" Scam
"EPIC" Scam! This business has no idea how to do business. There's no such thing as customer service. They sent me the wrong item. I try to exchange if for the correct one and they want me to pay for shipping and a 20% restocking fee! Even for exchanges. This is how you do your customers?!? Your failures cost the client? Great business model. lol
September 14, 2026
Unprompted review
Reply from Epic Cycles
Hi Jeff, we understand and empathize with your concern, but we did not scam you nor did we send you the wrong item.
In your emails to us, you specifically stated that you used an AI tool to recommend a spring for your fork, that you then ordered on our website. You did not call, email, or reach out to us prior to placing your order to verify if what you ordered was compatible with your fork.
We shipped you exactly what you ordered.
Only when you received the spring did you realize that it would not fit your fork. You admitted that the spring that the AI recommended was wrong and that you requested a return.
We informed you that all returns are subject to a 20% restocking fee as per our return policy that can be found on our website.
We understand that you disagree with the restocking fee, however if we were at fault for sending you the wrong spring then we would not have charged you the restocking fee.
To say that we scammed you is completely inaccurate as you admitted that you placed an order for a spring for your fork that was incompatible.
We are a small independent bike shop that needs to consider all the costs to our business, including the cost of free shipping that we provided you with your order. To ask you to ship the spring back to us at your expense for a refund less the restocking fee is more than reasonable, again considering that we were NOT at fault for you receiving a spring that was incompatible with your fork.
Also, please consider that unlike other bike shops that do not even accept returns and consider all sales final, we allow returns as per the conditions of our policy.
We have provided you with instructions to ship the spring back to us.
Thank you for your feedback.
Reply from Epic Cycles
Thank you for leaving a 5 star review.
Reply from Epic Cycles
Thank you for leaving a 5 star review.
Reply from Epic Cycles
Thank you very much for leaving a 5 star review. We are glad that you are enjoying your InMotion E20 EUC.
Reply from Epic Cycles
Thank you for leaving a great review. We appreciate to know how we can achieve a full 5 star review so that we can improve our systems and processes.
Reply from Epic Cycles
Thank you for leaving a 5 star review.
Outstanding communication
Outstanding communication! Well done from start to finish . The only problem that I see is that they are too far away
Thank you
August 25, 2026
Reply from Epic Cycles
Thank you for leaving such a great review.
Yes, unfortunately we have only two locations in Ontario, but we do provide fast shipping within Canada and also to the US and International addresses (with some exceptions). We are happy that we were able to provide you with the service experience that you, and all of our customers, expect and deserve.
Please let us know if we can provide any further assistance or answer any questions you may have. We would appreciate any feedback you can provide so we can improve our processes and systems.
We want you to share your story so we can continue to build our community and delight all of our Customers.
We also have a YouTube channel that you can subscribe to where you can watch, like, and leave comments on product videos and reviews, maintenance and technical tips, and more, here:
https://www.youtube.com/@epiccycles9
Thank you once again for being part of our EPIC journey. We truly appreciate you!
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