Windone Reviews 

Our son’s scooter showed an error code and Chloe was amazing. The support we received to fix the scooter made it start working again like new. We received the correct part and I was able to get it fixed myself, and my son is very happy. Thank you again for taking the time to diagnose and help us get his scooter back up and running.

Needed a replacement headlight that wasnt listed online. Customer service was super helpful and got me the one i needed at a very reasonable price

Customer support from Claire was excellent. I had an older E2 bike that is out of warranty and needed help troubleshooting a problem with the rear hub motor. She coordinated with engineering and proposed parts needed to resolve the problem. I received the service parts within a few days and the bike is back up and running. Thanks Claire!

After waiting so long, Ms.chloe is very responsive to my emails. I used my bike now, and hopefully there’s no any issues or problem coming on the next days. Thank you so much for your help ❤️

I could not be more happy with the Windone RS5 and also the customer service. The bike is well constructed and had many features that competitors do not have. The bike was in an accident and many pieces were broken. I went to customer service and with a few quick pictures and a video Windone quickly shipped me all the parts free of charge. Their service is exceptional!

Great customer service

I love my WindOne RM7, and live on it. I use mine to deliver for Uber Eats and Doordash.

After an issue, Customer Service was amazing and was quick to solve my problem, by promptly shipping me a replacement part.

Highly recommend for quality, price and experience.

Have had the e-bike for about 2 years now will say it rides great did have some parts needing replaced but was not a problem with how well the customer service is when needed support they respond quickly that day or next day thank you to Chloe who got was there each step of the way in getting the parts

I received excellent customer service from Chloe. She responded within 12 hours with specific requirements to move my issue along. Then after I sent her what she requested, she responded back within 2 hours with the resolution. Fantastic service. She was also very thorough and professional.

Windone is a very professional company and wants to make sure you have a exceptional customer support experience. Just keep your purchase info and be sure to put the warranty in place after you buy it do its smooth sailing. They are there to make sure you have a quality bike. The bikes are very good as compared to others in forms of value and capability. We have two and looking to buy their newest model when it cones out to US market. BOTTOM LINE Windone is a TRUSTWORTHY BRAND- tell them DUTCH sent you!!!

Very respectful and great after service and customer service as well my bike got the rare wheel broken and they replaced for me on time with the warranty
Thanks again

They were great at keeping me updated and assured on my order!

Once I figured out how to call, the rep assisted me in finding what I needed and the delivery was quick and the price was reasonable. My biggest wish is that all parts would be listed on your website to make it easier. But the part (display) works perfectly and the bike is up and running again. Thanks!

Purchased to ride with the grandkids.. arrived quickly but battery didn't work.. contacted support and within 24 hours a new battery was on the way!!
Now.. is it fun.. heck yes!!! This bike is quick and fun (and we own gas dirt bikes)! If you are thinking it over.. just get it.. you won't be disappointed!

Dealing with Chole.
Prompt reply with information.
Simple instructions for the issue.

★★★★★

I can’t say enough good things about my experience with Windone, and especially with Claire and the customer service she provided.

We had an issue with my kids’ electric dirt bike, and Claire was absolutely fantastic from start to finish. She was responsive, professional, and genuinely cared about getting the problem resolved. She sent us the replacement part we needed, and once it arrived, I installed it right away. It was completely plug-and-play, fixed the issue immediately, and the bike is back up and running perfectly.

What impressed me most was the level of follow-through. Great customer service isn’t just about selling a product—it’s about standing behind it when something goes wrong. Claire and Windone did exactly that.

My kids are thrilled to have their bike back, and I’m extremely appreciative of how Claire handled everything. Five stars for Claire and the Windone team. Highly recommended!

I didn’t really know if the display was actually going to show up, but it did!! Thanks, worked perfectly!

Claire was an amazing support, received my packages promptly and got my bike going again! Thanks windone

The person(Claire) who I was talking with via email and was helping me with my bike was wonderful! she delivered very useful information and was great to talk with!