Autohero España Reviews 

english speaker makes shopping easily and happier

Their internet page was easy to navigate and use. I liked they showed imperfections on the cars. Buying a car was very easy and communication very rapid and good. The car I bought was in Madrid. I had it delivered to their offices in Alicante. From buying the car on the net until receiving the car took only 4 days. Happy with everything, hopefully the car will be a good one.

From the first contact on the website, the instructions were very easy to follow. Telephone calls were prompt and although I was buying in Spain, the conversation was in English. I felt very well supported throughout the whole process.
Delivery of the car was earlier than arranged, and no warning call prior to delivery but luckily I was home. A delivery service problem not Autohero.
Very happy with the car so far, now for a few test drives to check, another great offer by Autohero. If I'm not happy I can return it with a full refund but I don't think I will be!

I have read Autohero's reviews and understand that I am not thè only.dissatisfied
customer. There has been no mention of another car while mine is off the road. I have paid for many rentals because I live in an isolated village. Once you have bought a car,they no longer have any interest in you, An awful Company! Who pays for that ? Terrible, terrible service! I could never recommend this Company to anybody else.
Jack Anthony Rowe

- I hate car dealerships and found the value prop of buying a car online incredibly attractive
- I did 3 transactions (all used cars!) in the past 5 years. everything went smoothly
- I convinced my dad (who loves car dealerships!) to trust me and their process and sell his car and buy a new one
- We do the usual online quote, upload a bunch of pics, answer 100s of questions and boom: we get the quote. Lower than our hopes, but immediate.
- We run the full paperwork, change insurance policy, etc and go to the pickup

BUT THE PROCESS CHANGED

- Now the online quote is just "preliminary"
- The real quote is in person, in a car dealership (!)
- it's obviously lower, for no apparent reason
- So they skimmed another 7% (!) of the price at the very last minute. "Take it or leave it".

And my dad? He was already emotionally committed to the new car and couldn't really care about the extra discount. Not because he doesn't value a few hundreds euros but because the mental burden of restarting a new sell/buy process was not worth it. So we took it.

And now?

obviously last time we deal with them. Me, my family, my close network.

And I am telling everyone about their tricks.

Fantastic service, very good staff working well together, I would recommend this company to everyone.

Yesterday I bought a car from Autohero. On my way to collect the car a rep frim the company phoned to say the car hadn't been cleaned because of employee sickness. Compensation of €30 was offered. The car was filthy. The seats stained and the interior full of little bits of rubber and glass. On the exterior of the car a plate under the car was loose and another one missing screws and dropping down. The emergency kit was also missing. The agent said he would send photos of both problems to Autoheroes and asked me to sign receipt of the car on a small screen
ipad with only the signature showing. I didn't realise that I was signing to say that everything was present in the car and at no point was this explained to me. Autoheroes are saying that I signed that the kit was present and technically this is true but I feel that I should have been able to trust the agent who told me he had filled in an incidencia to say the kit was missing. He advised me to do the same. Intact he had ticked boxes to say the kit was present which is a lie.

So far Autoheroes is refusing to pay for the missing kit which is worth €200.

This morning the driver's door handle came loose. I have been offered 30 € to fix that and the loose plates on the car. I hope that Autoheroes will see the injustice of this and rectify the situation

I bought a Hyundai i30 from Autohero with the Premium warranty. Within days of delivery the engine warning light came on permanently.

The car has been immobilised since 1 September at Automóviles Bonaparte, the workshop Autohero themselves assigned. That workshop completed the diagnosis and sent the repair quote to Autohero on 2 September.

Autohero's own website states: "Respondemos en 24 horas laborables y, una vez recibido el presupuesto, en 48 horas laborables te enviamos el acuerdo de reparación." That deadline passed a long time ago. No agreement, no date, no written explanation.

What has actually happened:

- Every answer has come by phone, never in writing, despite my asking for written confirmation in every single call and email.
- The explanations keep changing. First it was an oil leak. Then they had requested a second quote from another workshop. Then that second workshop was on holiday.
- Nobody will tell me which workshop it is, when it reopens, or how a closed workshop that has never seen my car is supposed to produce a quote for it.
- When I asked for the diagnosis and fault code of my own vehicle, I was told data protection prevented them from giving it to me. It is my car.
- The workshop has now contacted me directly because my car is taking up space in their yard. Autohero told me by phone they will remove it, but again did not put anything in writing: no destination workshop, no collection date, no timeline.

Autohero have confirmed in writing that the quote will be approved "sea en un sitio u otro". So they accept they are paying. This is not a coverage dispute. It is purely their internal process leaving a customer without a car indefinitely.

I paid extra for the Premium warranty precisely so that a fault would not become my problem. Two weeks into ownership I have a car I have barely driven, no vehicle, no date, and no written communication of any kind.

If you are considering Autohero: the buying process was fine. What happens afterwards, if anything goes wrong, is a different company entirely.

---

UPDATE – 15 September

Autohero have replied here saying that when the incident was reported it was the holiday period, that the workshop could not attend to me until 20/09, and that they therefore had to find an alternative.

That is not what happened.

The workshop they assigned, Automóviles Bonaparte, attended to the car on 1 September and sent them the quote the very next day, 2 September. There was no wait until 20/09.

They then told me by phone, on several occasions, that the second workshop was on holiday and that this was why nothing could move forward. I contacted that second workshop, My Garage Bilbao, directly. They were not on holiday, and they confirmed they had sent their quote within a day.

I have now spoken to both workshops. Both tell me the same thing: they are waiting for Autohero's answer. Every time I call Autohero, I am told they are waiting for the workshop.

In the meantime I was told to collect my unrepaired car from the workshop — again by phone, again with nothing in writing, and when I asked for a copy of the email instructing this, I was refused on data protection grounds.

On my most recent call I was told the turbocharger part has been ordered, which does not match the reply posted here saying the quote is still being processed.

Three weeks on, I still have not received a single written communication containing a diagnosis, a fault code, or a concrete date. That is all I have been asking for.

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FINAL UPDATE – resolved

The repair has now been completed at My Garage Bilbao and the car is back with me. The turbocharger was replaced, along with the engine oil and filter, and the fault codes were cleared. Autohero covered the full cost, as their warranty provides, and I paid nothing. After requesting it, they also sent me the workshop documentation.

Credit where it is due: the claim was honoured and the work was done properly. My Garage Bilbao in particular were straightforward and easy to deal with throughout.

I am leaving the rating as it is, because the outcome is not what this review was about. Autohero never disputed that they would pay. The problem was that it took roughly a month, during which I had no car, no written communication, no diagnosis, and explanations that turned out not to match what the workshops told me directly.

If you buy from Autohero and something goes wrong: the warranty does work. Be prepared to chase it, keep everything in writing, and call the workshops yourself — they were far more forthcoming than Autohero's own customer service.

Sold me a car with a faulty battery and now refuse to cover the costs for replacement which I have had to spend out of pocket. Considering I also purchased the 36 month extended warranty, this is extremely dissatisfying . I have attempted to contact their support multiple times but had no response. Would not recommend.

I bought a car, which in advertisements showed as a car with no imperfections, however the 3rd i noticed damage on the door and door rubber, like some one tried to open the door with force, secondly, u get in the car , key in the ignition, the engine kicks in after approx 11/12 seconds, needless to say, i want to return the car, all i get is, come to the garage and we do the repairs, we have lost trust in the car, we have the car just a week, only 200 km driven, so Autohero should follow their own slogan, 21 days /500km, not happyy, return the car

Quick and easy way to buy a car, staff helpful

Bought an Alfa Romeo Stelvio from Autohero Spain in April 2026. Within weeks, the turbocharger failed — whistle under acceleration, significant power loss at highway speeds. Safety risk for me and my family.

Autohero acknowledged the issue and authorized the repair under their premium warranty. They promised the part would arrive by August 10th at the latest.

Their latest response? Just wait. No date, no tracking number, no commitment.

Their own warranty process says 8-10 business days. We're past 6 weeks. Every deadline they set themselves — they missed.

Is this how Autohero treats customers? Sell a defective car, collect the premium warranty fee, then stall until it expires?

upd. 28/08 - problem wasn't solved, 3 weeks in a row they say that due to holidays and vacation season, the turbocompressor didn't arrive and they do not know when it will happen. 0 customer support.

Do not buy a car from Autohero. They do not check the quality of the cars, and when there are problems they don't respond or take any interest with your case. Buying a car from them has caused a massive amount of distress for myself and my partner to the point that we are filing an official complaint with the authorities.
We purchased an Audi hybrid car from them. It became very clear that they did not check the hybrid battery quality at all, as there was no charge on the battery when we took the car. Within the first two weeks, there was a complete engine failure. We had to get a tow truck through our own insurance as they would not help. They 'resolved' the issue at Norauto, only for the issue to return 2 weeks later. This time we took the car with a tow truck to an official Audi garage, and they confirmed that the hybrid battery is damaged and will cost more than €14,000 to repair. This has left us with no car, we have had to change our holiday plans, and has caused so much stress. It has taken them weeks to respond, with ridiculous excuses about not being able to open our email and giving us different email addresses to contact, all with no reply. When we do finally get a reply, they are often rude to us, sometimes shouting at us down the phone, almost like they are blaming us for this. Completely unacceptable and unprofessional and I would warn anyone against using them.

Update 27/08/26: Their response below doesn't match reality. They say that it was handled correctly at all times, but this is a complete lie. The only reason it has been handled at all is because we have made 100s of calls and sent many emails to their customer service. They never reply, they don't call back, and they don't handle the situation. Their emails are written really unprofessionally. We have been more than 2 months without a car, and they still haven't returned our money despite agreeing to the return of the car as they have stated in their response. We can't purchase a new car until they return out money, so more than 2 months without a car because of them. They should be ashamed and embarrassed to even respond saying they handled it correctly.

Alex was really friendly and helpful when we picked up our car. He answered our questions and made the handover quick and easy.

Ownership documents still missing 9 months after taking delivery of my vehicle. Autohero staff seem unwilling to help and close down our customer service query without resolving the matter. Very poor and would not recommend this company. Currently our vehicle, which has been paid for in full, is still not registered to us.

Very poor customer service. I still haven't received my registration documents after four months. I've sent numerous emails, but none have been answered. When I called, I was told that someone who speaks English would call me back, but I've been promised this on several occasions and no one has ever contacted me.

I also discovered that the car has had a full respray, which was never mentioned in the advertisement. When I raised this concern, they showed no interest in addressing it.

Overall, the lack of communication, poor customer service, and failure to disclose important information about the vehicle have been extremely disappointing. I would not recommend this company based on my experience.

the worst experience of my life. I arrived at Habaneras early, however the "hut" they use is so tucked away it took a good 15 minutes to find. I was told that the person to do the appraisal had just gone and come back tomorrow!!! On arriving back the next day the same man was actually doing the appraisal. He took the car round the block with me in it - immediately saying that the car was wrongly appraised and saying it was worth 2 k less than our written one. He then got out a "paint thickness measurer" (electric) and on seeing the car was perfect leaned the machine slightly so it gave a different reading. Then started to shout loudly that the car had been in a collision - i spoke no more to him and left - this is an obvious scam and i would recommend no one uses this company. - please be aware!!!!!!
i have ben asked by compramostucoche to write more in order that they can address my problems - FOR THE AVOIDANCE OF ANY DOUBT WHATSOEVER - the representative was aggressive and my 4 year old car with just 25k kilometers was in perfect shape - my sife is the only user and it is only drivenlocally with no bumps or scrapes. The representative took the car for a trip around the car park and became aggressive in his attitude stating 3 or 4 weeks settlement and that the appraisal (th only thing that got me there was too high) he then suggested 20 k - the appraisal was 21,450. He parked up the car and started takiing a number of photos - then he pulled out a pen like instrument and started moving it around the paintwork - he got different readings on the curved parts to the straight over the rear wheel arch. Please check the reliability of these things on Google - they are totally unreliable - the paintwork on this car is perfect!!!! I saw the scam and said no more to him collected my paperwork and left. He did not admit to being the appraiser on my first visit. The car is now sold, however the company had the affrontery to send me a new appraisal for 6 k less the following day - i can not warn you strongly enough - DONT GO NEAR THEM !!!!!!
La peor experiencia de mi vida. Llegué temprano a Habaneras; sin embargo, la "caseta" que utilizan está tan escondida que tardé unos buenos 15 minutos en encontrarla. ¡¡¡Me dijeron que la persona encargada de la tasación acababa de marcharse y que volviera al día siguiente!!! Al regresar al día siguiente, resultó que el mismo hombre era quien realizaba la tasación. Dio una vuelta a la manzana con el coche conmigo dentro y, de inmediato, afirmó que el vehículo había sido mal tasado, asegurando que valía 2.000 menos de lo que indicaba nuestra tasación por escrito. Luego sacó un medidor electrónico de espesor de pintura y, al ver que el coche estaba impecable, inclinó ligeramente el aparato para obtener una lectura distinta. Acto seguido, empezó a gritar que el coche había sufrido un accidente; no le dirigí ni una palabra más y me marché. Es una estafa evidente y no recomiendo a nadie utilizar esta empresa. ¡¡¡¡¡Por favor, tengan cuidado!!!!!
i researched the paint measuring machine on youtube.com- This will tell you that flat surfaces give different readings to curved surfaces and other "mistakes" that can be made. It is basically a floored way of checking paintwork. a complete scammer.
He buscado información sobre el medidor de pintura que utilizaba: on. Utube - Ahí se explica que las superficies planas ofrecen lecturas diferentes a las curvas, así como otros «errores» que se pueden cometer. Básicamente, es una forma poco precisa de comprobar el acabado de la pintura. un auténtico estafador«Compramostucoche» me ha pedido que dé más detalles para que puedan resolver mis problemas —PARA EVITAR CUALQUIER TIPO DE DUDA—: el representante se mostró agresivo y mi coche, de 4 años y con solo 25 000 kilómetros, estaba en perfecto estado; mi mujer es la única usuaria y solo se utiliza para desplazamientos locales, sin baches ni arañazos. El representante dio una vuelta con el coche por el aparcamiento y se mostró agresivo en su actitud, afirmando que la liquidación tardaría tres o cuatro semana
I have answered to the link .compramostucoche.es. - if this is not you something has gone badly wrong

Excellent used car buying experience!
As a foreigner, I was able to complete the entire car buying process in English, which made everything smooth and stress-free. The staff were professional, patient, and very helpful throughout the process. It was a great experience from start to finish, and I would highly recommend them to anyone looking for a used car.

great and easy

expeditivo y facil de utilizar.