OurBus Reviews 

Ms. Tamika was wonderful and very serious! I appreciated that a lot.

The trip took place on Monday, October 5, 2026, with a 9:00am departure time from 11th & 35th St. The vehicle was not an actual OurBus and was a smaller bus. There may have been a total of four passengers at most on the bus. It was destined for Atlantic City (AC). And now the issue: The Driver. The driver upon meeting him was not the most pleasant person considering that he was not very helpful in responding to some questions I had regarding my seatmate who had been running late and I was concerned about the possibility of them missing the bus - which, as it turns out was the case. I opted to sit in the first seat. When the time came to depart, the driver entered the bus, sat down and left. There was nothing said to us - the passengers, regarding the trip, i.e., information about the bus, safety measures, or general information that is normally provided to passengers. During the ride the driver was on his phone (headphones) for much of the ride. During the ride the driver actually took out food that was wrapped up in aluminum foil. In essence, the driver treated the bus as if it was his personal vehicle, rather than a public accommodation - which is what it is! Lastly, upon reaching AC I departed the bus and found my luggage outside the bus and on the ground! I looked directly at the driver and after a moment he did pick it up and moved it closer to where I was standing at that moment. The driver then retreated back on the bus and proceeded to close the door. As I stood there I witnessed the attendant from inside the casino had to practically dash from inside to the bus. She went past me over to the driver side of the bus. When she was done with the driver she and I both went inside the casino together. The driver did not enter the casino or check in with the casino attendant upon arrival at the casino. I made note of the bus number and name for future reference. The driver was horrible and extremely unprofessional. In sum, the whole experience was unsatisfactory! I have availed myself of the services of OurBus on numerous other occasions and have never had such an experience. I am hopeful that this will be looked into and it will not happen again.
Respectfully,
J. Jones
Passenger/Customer

Took bus from NYC to Boston yesterday. it was meant to be a 9pm bus, but we ended up leaving at like 10:05pm, despite them us bus would only arrive 20 minutes late.

We also called them and they said bus would arrive in 5 - 10 mins (which was a lie). It was cold, and it was night time in NYC. waiting for bus at such a time is not ideal

My son traveled with OurBus on October 9, 2026 from Washington, DC to Boston, and the experience was extremely unsafe and unacceptable. Two days before the trip, OurBus changed the schedule, moved the departure earlier, and added a transfer in New York. The first leg to NYC was on time, but the second leg was a complete failure.

After leaving New York, the bus moved extremely slowly even when there was no traffic, repeatedly stopped in the breakdown lane, and the driver provided no communication at all. Passengers were left completely uninformed. When we contacted customer service, they could not explain anything and told us they “do not own the buses,” so they couldn’t help. This left us with no updates and no way to know whether our son was safe.

By 9:40 PM—more than three hours past the scheduled arrival—the bus was still about 60 miles from Boston near Sturbridge. After yet another stop and still no information, passengers concluded the bus could not safely complete the trip. My son and several others had to abandon the bus on the side of the highway and take an Uber to Boston at their own expense.

There was also no WiFi on either leg, despite being advertised.

This trip failed to provide basic advertised services, failed to maintain a safe and operable vehicle, and left passengers stranded at night with no communication. I cannot recommend OurBus.

Everything

Always on time. Great drivers. Great service. You are appreciated!!

I bought a ticket for the 7.50am bus from Delaware Water Gap (Pennsylvania Welcome Centre) to New York (Saturday 8th August 2026) I arrived at the centre at 7.35am and stood by the centre entrance where all vehicles entering and exiting the car park would pass and the bus didn't arrive. I tried repeatedly to track the bus - each time a message saying that the bus was offline. I also never received a phone confirmation of the pick up time as stated in the booking email.

When it was 7.59am I began a live chat conversation with an Our bus representive who told me the bus had departed at 7.55am from the welcome centre. Which did not happen. As I had to get to the airport and another option to get to New York arose (asking a favour of a private tour) I left the car park 8.05am no sign of the bus. There was also no branded signage and it was not reassuring when the bus did not show to not know I was in the right place. I have since been in touch with Our Bus and confirmed that I was at the right place. They said that not all buses have tracking and not all buses will give the confirmation text or call on the day of as stated in the email. I have been told the bus departed that location at 8.07am. It took 1 month for a conclusion, promoted by me to given, no refund.

Would not use this company again.

I tried to make reservations and had to cancel and reschedule. When I try to use my credit in their account I'm asked to add a credit card instead of deducting it from the credit they owe me. I been fighting with them for 2 months to get my money reimbursed and instead they deactivated my account and kept my money. I filled a complaint with the better business bureau and our bus still refuses to give me a refund. They tell me they cant force this company to give me my money back so what im I suppose to do looses $198.00. No that's theft. No credit and no refund. I would never travel with this company ever again. They have the worst customer service.

Major Safety Hazard & Complete Service Failure – Avoid Rally/OurBus

Our July 16–19, 2026 trip with Rally/OurBus from District Heights, MD, to Xenia, OH, was a disastrous and dangerous experience. Due to serious vehicle and service failures, we were ultimately forced to cancel our return trip.

No functional seat belts: The bus had no working seat belts, creating an immediate safety risk, especially for our group, which included children and elderly passengers.

Unsafe vehicle: The bus appeared poorly maintained and struggled severely on highway inclines, at times slowing to approximately 10 mph in a 70 mph zone despite our concerns being reported to the driver.

Tire blowout and five-hour delay: About three hours from Xenia, the bus suffered a tire blowout. We were stranded on the highway shoulder for approximately five hours with no timely roadside assistance or replacement transportation from Rally/OurBus.

Passengers left to arrange rescue: Local church members ultimately came to our rescue with four vehicles. We are grateful for their kindness, but passengers should never have been left in this situation.

Poor communication: Wi-Fi was nonfunctional, customer support showed little urgency, and a representative named Mr. Dustin promised to provide an update about our return transportation but never called back.

Unacceptable compensation: We paid approximately $7,200 for the trip plus $800 for the driver’s hotel accommodations. After requesting a full refund, Rally/OurBus offered only $400. We did not accept the offer.

This was far more than an inconvenience—it was a serious safety failure and a complete breakdown in customer service. Leaving passengers stranded on a highway without adequate assistance is unacceptable.

We are requesting a full refund and strongly caution others against trusting Rally/OurBus with their family’s safety or their money.

I would have given zero stars—or even a negative rating—if that had been an option.

They allow people to contaminate the air with offensive fragrances and other annoying fragrances. All a disaster for health and completely stupid.

Absolutely disgraceful service.

This was, without question, one of the worst transportation experiences I’ve ever had.

The driver showed up 25 minutes late without any explanation or apology. He was shockingly rude and disrespectful to my elderly grandmother, which was completely unacceptable.

His driving was reckless, aggressive, and made everyone on board feel unsafe throughout the trip.

To make matters even worse, he refused to stop in Jersey City despite already passing through the area and having every opportunity to do so. There was no reasonable explanation for his refusal—it was simply poor customer service and a complete disregard for passengers.

This company clearly has no standards when it comes to punctuality, professionalism, customer care, or safety.

Everyone in our group will be leaving reviews, and I will also be filing formal complaints with the appropriate regulatory authorities. People deserve to know what kind of service they can expect before trusting this company with their safety.

Avoid this bus service at all costs.

Jordan was a wonderful driver. He was courteous, knowledgeable, and helpful. He was punctual. The bus was comfortable and rode smoothly. It was nice having a charger port. There was even a dvd player. We didnt know that was a part. We were able to relax as we went from stop to stop.

We reached our destination with plenty of time to get situated which was a stressor off of us.

The overall customer service for Rally Ourbus was impeccable. It was easy to reach you and you communicated throughout the whole process.

We will definitely use your services again!

Zero stars. We hired RALLY OurBus to provide shuttle transportation for our wedding. Our understanding was that the shuttle would continuously transport guests between the designated parking lot and our wedding venue throughout the event. Prior to the event, Rally OurBus provided little to no communication regarding the transportation arrangements. We were unable to reach the driver until approximately 30 minutes before the event began. When we finally connected with the driver, he informed us he had only been instructed to perform a single pickup and a single return trip. The driver, a third-party contractor, acknowledged that the transportation should have been operating as a continuous shuttle service and was very accommodating in helping us manage the situation. Because Rally OurBus failed to properly communicate, coordinate, and arrange the service we believed we had purchased, we were forced to pay the driver an additional $700 out of pocket on the day of OUR WEDDING in order to provide transportation for our guests. The night of the event, the customer service rep hung up on me and never followed up. Horrible customer service. We paid $1,300 to Rally for a 2 mile route...absolutely absurd, never would've agreed to do business with them if that was their interpretation of my email that spelled out our needs. DO NOT RECOMMEND. Heed our warning

DO NOT USE RALLY BUSES. This is about Rally buses, a subsidiary of our bus . Not surprised you can't directly leave a review for Rally, as they are a company who works in the dark areas and hide behind an online platform . In June when attending a World Cup match in Boston , the driver who was incompetent went the wrong route and had to navigate 5 low bridges on a dual carriageway/freeway . At the last bridge he got stuck. What happened next was unbelievable, he reversed the bus into incoming traffic on a dual carriageway . We were stuck for 30 mins before passengers exited the bus to walk. Yes at the side of a freeway . We scrambled over a fence onto a path and had to walk 2k to nearest exit. There we called an Uber . The trip was $95 , yeh inflated for the World Cup. Anyway we informed them of the safety concerns, the danger we were in and the events of the day . Im sure the cops would eventually had to come a rescue the bus through road closures . All people on the bus provided video and photo evidence and we wish to claim or money back and see why we were put in danger by a driver who was following a Google map instead of a Rlly bus planned route . No what after 40 e mails , no repossess, no acceptance and no information . They said they were a platform and contracted the bus comapnay , ok so what are they saying . Well Rally said they can't share the investigation or provide us with information . I asked for their policies, answer, on the web site, mmm they aren't or if they are, they are hard to find. We are now all 44 passengers taking litigation , but my advice. DO NOT USE THIS COMPANY. Ever

Our bus driver should be in prison the way he drove 20mph over the speed limit, switching lanes with no turn signals, during a massive storm that was an emergency flood warning with a bus full of passengers. Wish I called the state police on him while on the road. He didn’t speak English.

Do not use this company
Booked this round trip to attend Scotland v Haiti at the Gillette stadium in June 2026. Bus arrived on time picking up around 50 Scotland supported from the Seaport hotel. Within 1st mile it became apparent that the Air conditioning did not work. Outside temperatures were around 100 degrees, lord knows what it was inside. On arrival at stadium there were numerous passengers in a state of distress.
Return trip was after midnight so slightly cooler, bit still very uncomfortable. Rally/OurBus not interested in refunding passengers showing no accountability for their error.

OurBus changed our departure time from 08:00 to 07:30 without notifying us. We showed up at 07:30 for our 08:00 bus to see it driving away. We had to arrange the next bus at 09:00 and take an Uber across Manhattan to make the new pick up location costing us $200 in new tickets and taxi costs. When I contacted their customer service they offered OurBus credits, given that we were on vacation for 2 more days this is beyond useless. Despite providing proof that we were not notified they refused to refund the bus they caused us to miss. The 09:00 bus then departed 45 minutes late. After an hour the driver stopped at a gas station for 45 minutes. Then he got pulled over for speeding causing a bus full of people, including children, to sit waiting for an hour in the heat while he was issued a ticket. We arrived at our destination 5 hours later than originally scheduled. OurBus customer service have been useless. They do not provide good communication, they use unmarked buses in unmarked stops and cannot get you to your destination on time. I would book with literally any other bus service than this one regardless of the cost.

I arrived 2 minutes ahead of scheduled time, but the driver already tries to leave.

He waved no at me continuously to refuse to let me on the bus.

The customer service refused to give me a refund.

I had to switch to a more expensive bus. Ended up spending $100 more

It is a worst company the management is pathetic and they don’t want anyone new to give a chance and grow coz they think they might get a downgraded these people are just about themselves and never recommend to work for this type of organisation they are more than worst

I was on a schedule from D.C to NYC last night, packed bus.I literally waited, was one other person left after me to exit the coach. Got blocks away and realized I didn't have my phone and wallet so I walked back, driver had gone and was lucky enough to have a lady call customer service for me and get the driver's email so I immediately sent him an email and then OurBus right after.The results were he didn't find it,I'm not sold however, OurBus took it upon themselves to inform me of what their not liable for, their policies which aren't anywhere on their website or app to be found. I think it's irresponsible and questionable business practices. I've never had a bad experience with them prior to this but the lack of empathy and compassion they've had for the situation is unfortunate. I'm not letting it go, my whole life is in those items and 12 hours later and an OH well isn't enough for me.