I was very satisfied with my ticket booking processing. Bella was very nice and her kindness made my process smooth. Thank you. I recommend.
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To summarize: they said my flights couldn't be booked, but charged me for them, then rebooked without my full passport name, and charged me again. Also charged me for a check-in bag which I didn't wan... See more
Company replied
Had a great experience booking tickets through hop2.com. Special call out to Kari from hop2 who patiently helped us find good deals on the tickets and also to synchronizes tickets so that our g... See more
Company replied
I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundabl... See more
Company replied
Company details
About Hop2.com
Written by the company
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Our team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Contact info
31 47th Ave #3100, 11101, Long Island City, New York, United States
- +1 888-898-8073
- customercare@hop2.com
- hop2.com
3.8
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I was very satisfied with my ticket…
I was very satisfied with my ticket booking processing. Bella was very nice and her kindness made my process smooth. Thank you. I recommend.
13 October 2026
Unprompted review
This is a terrible company
This is a terrible company. After I placed my first order, they told me the price had changed; I accepted the new price and placed the order, only to be told two hours later that the price had changed again—jumping by nearly $500. It’s a garbage platform that wastes my time; if they can't run the business properly, they should just go out of business. I have no idea why companies like this still exist.
12 October 2026
Unprompted review
After a month of trying to get ticket fixed, I think I'm being scammed by HOP2
To summarize: they said my flights couldn't be booked, but charged me for them, then rebooked without my full passport name, and charged me again. Also charged me for a check-in bag which I didn't want, and hadn't asked for on my first booking. They have strung me along for A MONTH now trying to sort this out, and have done nothing but use placating words. I have paid for two tickets and the current ticket doesn't have my right name, and they are telling me it's my fault and now citing a third order number I've never seen before. I've never had such bad customer service, and will never, ever use them again.
30 July 2026
Unprompted review
Reply from Hop2.com
Dear Dawn,
Thank you for taking the time to leave us a review.
Our records show that you made a booking online and another booking with a sales agent. All booking details, including the inclusions, were shared with and authorized by you.
We totally understand your frustration. We contacted the validating airlines and requested an exception regarding the duplicate bookings; unfortunately, this was declined.
We sincerely apologize for the overall inconvenience. Should you have any questions or concerns, please don't hesitate to contact us anytime.
Kind regards,
Hop2
Dear Dawn,
Thank you for reaching out to us. We're sorry to hear about your experience. We will look into the case on your behalf. In the meantime, please feel free to let us know if you have any further concerns.
Kind regards,
Hop2
I would not recommend Hop2
I would not recommend Hop2. I purchased an American Airlines ticket through them and later changed the itinerary. The reissued American Airlines ticket reflected a substantially lower value than the amount of my original ticket, leaving a difference of $1,287.60 that Hop2 did not refund.
I contacted Hop2 repeatedly asking for a straightforward numerical accounting: the value of my original credit, the cost of the reissued ticket, any additional airline charges, and any amount retained by the agency. Instead of providing those numbers, they repeatedly gave me vague explanations about “consolidator fares” without ever producing the documentation or reconciliation I requested.
I wasn't asking for anything complicated. I simply wanted them to show me where $1,287.60 of my money went. They never did.
Based on my experience, I would not book through Hop2 again. When thousands of dollars are involved, customers should be able to receive a clear, itemized explanation of their charges.
**** update. hop2 responded to say let us know how we can help but no one has contacted me and no one has resolved this issue.
22 August 2026
Unprompted review
Reply from Hop2.com
Dear Gwendoline,
Thank you for taking the time to share your feedback.
Our records show that you initially requested a voluntary schedule change. The flight option and associated fees were shared with you and accepted. Hence, the ticket has been reissued.
We understand that you were asking for a detailed breakdown. Please note that we operate under private contracts, allowing us to purchase bulk deals and offer competitive prices that match or beat market rates. However, we are unable to disclose the terms of these private agreements with airlines and consolidators.
Additionally, our system is designed to display the total cost, including all applicable taxes and fees, but it is not built to generate a detailed, itemized breakdown of each individual charge.
We sincerely apologize if we haven't met your expectations at this time. Should you need further assistance, please feel free to contact us anytime.
Warm regards,
Hop2
Dear Gwendoline,
Thank you for reaching out to us. We're sorry to hear about this! Please allow us some time to look into the matter. In the meantime, if you have any questions or would like to provide additional details, please feel free to let us know.
Kind regards,
Hop2
Excellent customer service
I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundable. Eddie even followed through the next day which is something I have never seen any customer service do. Overall extremely satisfied with Hop2 and will be my default platform to buy tickets here on.
10 June 2026
Unprompted review
Reply from Hop2.com
Dear RJ,
Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with your cancellation request and provide support beyond your expectations. Delivering exceptional service and taking the extra step to help our customers is something we truly value.
We will be sure to pass along your kind feedback to Eddie—he’ll be thrilled to know that his dedication, follow-through, and commitment to helping made such a positive impact. It’s wonderful to know that your experience earned your trust for future travel bookings.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
They lied and stole my money until the bank got involved...
I had to cancel a flight due to medical complications the morning of takeoff - not at all HOP2's fault. However, it was how they handled it after the fact.
First, despite contacting them prior to the flight and requesting a cancellation which they confirmed, they badgered me along with the airline as a "no call-no show" despite me sending them THEIR OWN documentation to report otherwise.
Secondly, while I didn't have the suped up insurance to make it automatic, I filed a request for refund based on medical issues and included the medical documentation to back it.
I was strung along for 4 months, with them continually reporting that they are waiting for the airline to make a decision. To make a long story short, I called the airline after 4 months who reported that the refund was requested 2 MONTHS AFTER I sent the request and had already been receiving false emails from HOP2.
And worse, the airline issued a refund almost immediately (During early April, it is now June). They had my money and I doubt they had the intention of giving it back, lying about waiting on the airline.
I ordered a chargeback with my bank and what do you know, I get a refund processing within 24 hours.
Disgusting methodology.
10 June 2026
Unprompted review
Reply from Hop2.com
Dear Nick,
We are sorry to hear that you are dissatisfied with your experience.
As a general policy, reservations that are not cancelled prior to the airline's required deadline, which is commonly at least 24 hours before the scheduled departure, may be classified as a no-show in accordance with the airline's fare rules. Additionally, tickets purchased under non-refundable fares remain subject to the applicable fare conditions, and any exception to those rules, including requests based on medical circumstances, is solely at the airline's discretion and subject to its review and approval.
Refund processing is also dependent on the airline's review and internal processing timelines, and any approved refund must first be processed by the airline before it can be returned to the original form of payment.
We appreciate your feedback and wish you all the best.
Regards,
Hop2 Team
One of the worst experience that I have…
One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not available and are on first come first serve basis however the flight was available with same pricing until evening of another day. NOT TRUSTWORTHY, FRAUD, SCAM ALERT!!!
11 June 2026
Unprompted review
Reply from Hop2.com
Dear Priyanshi,
Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements.
We understand how frustrating it can be when prices change unexpectedly. Flight fares are constantly fluctuating due to supply and demand, and until a ticket is issued, the price is not guaranteed. This is a standard practice across airlines and travel agencies.
As stated in our terms and conditions, all prices are based on real-time airline inventory. If the fare increases before booking is finalized, we are unable to issue the ticket at the previous rate. We apologize for any inconvenience this may have caused and appreciate your understanding.
Kind Regards,
Hop2 Team
I just booked a flight for my family of…
I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to my 100% satisfaction. She called me back to make sure everything was perfect. I am really impressed with this service Hop2 it was my first time using them. I would definitely use them again and call Dia for any flight or hotel needs.
8 June 2026
Unprompted review
Reply from Hop2.com
Dear Tish,
Thank you for sharing your experience. We’re delighted to hear that your first booking with Hop2 was such a positive one and that our team was able to provide the support you needed throughout the process. Ensuring our customers feel confident and well taken care of is exactly what we strive for.
We will be sure to pass along your wonderful feedback to Dia—she’ll be thrilled to know her dedication, attention to detail, and follow-up made such a positive impression. It’s especially rewarding to hear that everything was handled to your complete satisfaction.
We truly appreciate your trust and look forward to assisting you and your family with your future travel plans.
Kind Regards,
Hop2 Team
I just spoke with Conan and he helped…
I just spoke with Conan and he helped me book a complex itinerary. He was very patient and provided 5 star service.
23 May 2026
Unprompted review
Reply from Hop2.com
Dear Michele,
Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with your complex itinerary and make the booking process smooth and stress-free. It’s wonderful to know that the patience and dedication shown made such a positive impression.
We will be sure to pass along your kind feedback to Conan, he’ll be thrilled to know his service was appreciated.
Kind Regards,
Hop2 Team
Smooth and uncomplicated!
1 May 2026
Unprompted review
Reply from Hop2.com
Dear Cavanaugh,
Thank you for your feedback. We’re delighted to hear that your experience was smooth and uncomplicated from start to finish.
Providing an easy and hassle-free booking experience is exactly what we strive for.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2Team
Very helpful agent
Very helpful agent. When airline cancelled one leg of our trip, he was able to find suitable alternatives.
30 April 2026
Unprompted review
Reply from Hop2.com
Dear Chris,
Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly and find suitable alternatives after the airline schedule disruption. Providing reliable support during unexpected changes is something we truly value.
We appreciate your trust and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
Bella was a hero!
Bella helped me beyond what should be expected. We were traveling with a double bass to Europe and needed to keep it out of cargo. Bella contacted multiple airlines, learning about the arcane regulations for each one, in order for us to get ourselves and the bass to Europe with the support of the airline AND with the cheapest fares possible. Thank you, Bella. I highly recommend her! And double recommend her if you play the double bass!
17 April 2026
Unprompted review
Reply from Hop2.com
Dear Sylvia,
Thank you for sharing your incredible experience. We’re truly delighted to hear how far our team went to support your unique travel needs. It’s wonderful to know that every detail was carefully handled to ensure both you and your instrument could travel comfortably and smoothly.
We will be sure to pass along your kind words to Bella—she will be thrilled to know her dedication made such a meaningful impact. Your recommendation means a lot to us.
Kind Regards,
Hop2 Team
No good
No good! After booking and paying the website got stuck. Later they called me that the flight is no more available, only a much more expensive flight. Total waste of time!
24 March 2026
Unprompted review
Reply from Hop2.com
Dear Uwe,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available.
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at claims@hop2.com
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Kind regards,
Hop2 Team
------
Updated 18JUN26
Dear Uwe,
Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited.
Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at claims@hop2.com
Looking forward to hearing from you!
Regards,
Hop2 Team
Very easy to use.
19 March 2026
Unprompted review
Reply from Hop2.com
Dear Melissa,
Thank you for your feedback. We’re glad to hear that you found our platform simple and easy to use. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
Raised price after booking
Booked a ticket then they called me two hours later and told me the price had gone up $200 and there was nothing I could do. Advertised prices should be honored.
17 March 2026
Unprompted review
Reply from Hop2.com
Updated 22JUN26
Dear Soren,
Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice.
In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation.
Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued.
Regards,
Hop2 Team
---
Dear Soren,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available.
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at claims@hop2.com
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Kind regards,
Hop2 Team
Give a shoutout to Hop2 staff
Emmy was very attentive to my needs and concerns. He was very patient and gentle. He made me feel heard and understood. If there is a 7 star he surely earned it. He was able to stay with me, even when network was posing challenges, I was getting disconnected he would call back. His effort/ dedication cannot be reckoned with. Thanks again Emmy.
Erin was very professional and committed. He knows his stuff. He figured it all out and worked out all the math for me. Thanks Erin.
16 March 2026
Unprompted review
Reply from Hop2.com
Dear C. Gray,
Thank you for taking the time to share your experience. We’re truly delighted to hear how well our team supported you throughout your journey. It’s wonderful to know that the care, patience, and dedication shown made you feel heard and well assisted, even in challenging situations.
We will be sure to pass along your kind words to Emmy and Erin—they will be thrilled to know their efforts made such a positive impact. Your recognition means a great deal to us.
Kind Regards,
Hop2 Team
Dishonest Company - AVOID
I booked a flight for 4 at a reasonable rate and paid by credit card. Over night the total price went up $600. I have tried to cancel 3 time within their 24 hour window and have yet to receive confirmation. HOP2 is one of the most dishonest companies I have ever dealt with. Caveat Emptor.
13 March 2026
Unprompted review
Reply from Hop2.com
Dear Jerome,
Thank you for your feedback. We understand how frustrating this experience must have been.
Upon review, the fare you selected was no longer available at the time of processing due to a price increase from the airline. As a result, the reservation was not confirmed and no charge was made to your account. Please note that airline rates are highly dynamic and can only be guaranteed once the ticket has been successfully issued.
Regards,
Hop2 Team
Scam when having lower ticket price, flight becoming unavailable on their end and want to charge you more with alternative flight.
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original option. Using the bait and switch tactic to lure people to their website. Scammy and disgusting service and company.
3 March 2026
Unprompted review
Reply from Hop2.com
Updated 22JUN26
Dear Krittin,
Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice.
In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation.
Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued.
Regards,
Hop2 Team
---
Dear Krittin,
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at claims@hop2.com
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Regards,
Hop2 Team
Dallas,was amazing he helped us a lot…
Dallas,was amazing he helped us a lot in making this booking easy and we got a great deal,thanks
22 February 2026
Unprompted review
Reply from Hop2.com
Dear Rosidelia,
Thank you for sharing your experience! We’re happy to hear everything went smoothly and that our team was able to assist you in securing a great deal. We’ll be sure to pass along your kind words to Dallas—he’ll really appreciate it.
Kind regards,
Hop2 Team
Purchasing flight ticket
You did effort to provide me the flight ticket that was suitable for me, The person I spoke with is Archer who was very kind and patient with my requests.
18 February 2026
Unprompted review
Reply from Hop2.com
Dear Miroslav,
Thank you for taking the time to share your feedback. We’re glad to know our team was able to assist you effectively and ensure your travel needs were carefully considered. We truly appreciate your kind remarks and will make sure to pass them along to Archer.
Kind regards,
Hop2 Team
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