Excellent savings on business class fares but it seems like their reps compete with each other for your booking and each one tries to figure out what your bottom line is, and get as much as they can f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy reservation Instant call back Additional discount Immediate email with invoice and tickets Then phone call as I misspelled my middle name This is the second time We buy tickets trough t... See more
Company replied
I needed discount airfare from the US to Nigeria and contacted businessclass.com to buy tickets. Rodney was the agent on the call. He was very helpful and professional, checked multiple options, and... See more
Company replied
I was looking for business class flights from Houston to Barcelona; one was a round-trip and the other was a one-way trip to Barcelona on the same flight. I worked with Patricia and she was simply ex... See more
Company replied
Company details
Written by the company
BusinessClass.com is the world's leading price comparison premium travel search. We help you compare hundreds of airlines and travel agencies to ensure you get the best possible deal for your business class ticket, premium economy ticket, first class ticket, even for regular economy. BusinessClass.com go beyond delivering the best offers. We also help our users understand the quality behind each and every itinerary. Our sophisticated quality algorythmes, images, video and reviews will help you decide what is the right choice for you. Welcome to BusinessClass.com!
Contact info
4.0
Great
142 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Moses Was Great
Moses was Great and assisted in the choices quickly. He's knowledgeable and helpful and communicative and, especially, friendly.
8 October 2026
Unprompted review
Reply from BusinessClass.com
Dear Sidney Tolchin,
Thank you for your glowing 5-star review!
We’re delighted to hear that Moses was great in assisting you quickly with your choices. Knowledgeable, helpful, communicative, and friendly service is exactly what we strive to provide, and it’s wonderful to know your experience reflected that.
We truly appreciate your trust and look forward to helping you with all your future travel needs.
Sincerely yours,
BUSINESSCLASS Team
Excellent savings on business class…
Excellent savings on business class fares but it seems like their reps compete with each other for your booking and each one tries to figure out what your bottom line is, and get as much as they can from you (as if they will be paid anything over a certain amt--is that true?) as possible. Then they want to sell you a lot of extras that you thought were included. And even expect a generous tip on top of it all. Made me feel overwhelmed. Seems like the way they compensate the reps is at the root of those problems.
10 October 2026
Unprompted review
Reply from BusinessClass.com
Dear Lastmate,
Thank you for sharing your detailed feedback along with your rating.
We’re glad to know you appreciated the excellent savings on business class fares. At the same time, we sincerely regret that aspects of the booking process left you feeling overwhelmed.
Your trust means a great deal to us, and we’re grateful for the opportunity to improve. We look forward to serving you with straightforward communication and continued savings on your future travels.
Sincerely yours,
BUSINESSCLASS Team
Reply from BusinessClass.com
Dear S.J.Fisher Customer,
Thank you for your kind 5-star review!
We’re delighted to hear that you found our service great and appreciated being kept informed and up to date. Clear communication and timely updates are priorities for us, and it’s wonderful to know they made your experience positive.
We truly value your trust and look forward to assisting you again on your future travels.
Sincerely yours,
BUSINESSCLASS Team
Very disappointing experience with…
Very disappointing experience with Business-Class.com.
Our return itinerary was changed at the last minute, adding two flights and extending the trip to more than 36 hours, with arrival on October 15 instead of October 14. I am scheduled to work on October 15, so this change simply does not work for us.
Trying to resolve this during our vacation has been incredibly stressful. Despite explaining our situation and requesting a refund, I have struggled to get clear answers or a timely solution. I was told the airline changed the flight, but I could still see the original Boston-to-Orlando JetBlue flight available, which left me questioning the explanation.
We paid for our tickets expecting reliable service and support. Instead, we have spent part of our vacation chasing updates and worrying about getting home on time. Based on this experience, I would not book with Business-Class.com again.
7 October 2026
Unprompted review
Reply from BusinessClass.com
Dear Maria A Mason,
Thank you for sharing your feedback.
We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely yours,
BUSINESSCLASS Team
Reply from BusinessClass.com
Dear Gary,
Thank you for your kind 5-star review!
We’re delighted to hear that you found our service good and easy to use. Making the experience simple and seamless for our customers is always our goal, and it’s wonderful to know we achieved that for you.
We truly appreciate your trust and look forward to assisting you again in the future.
Sincerely yours,
BUSINESSCLASS Team
We were overcharged with junk fees
We were overcharged with junk fees. And then when we got to the airport, we had to pay another hundred. And fifty dollars in baggage charges, which should have been included on the fare. That we paid, not only did we get basic economy. We got screwed with extra taxes and fees and did not include our luggage. We are very angry.
6 October 2026
Unprompted review
Reply from BusinessClass.com
Dear Sheila Siegel,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely yours,
BUSINESSCLASS Team
Nicholas was prompt and followed up on…
Nicholas was prompt and followed up on my time constraints
2 October 2026
Unprompted review
Reply from BusinessClass.com
Dear Henry Backe,
Thank you for your wonderful 5-star review!
We’re delighted to hear that Nicholas was prompt and attentive to your time constraints. Providing timely follow-up and ensuring your schedule is respected is a priority for us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your trust and look forward to assisting you again with the same level of care and efficiency.
Sincerely yours,
BUSINESSCLASS Team
Moses has a great attitude
Moses has a great attitude, coupled with excellent knowledge.
30 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Robert Edwards,
Thank you for your kind words and 5-star review!
We’re delighted to hear that Moses’s great attitude and excellent knowledge made such a positive impression. Providing helpful, professional, and friendly service is always our goal, and we’re glad we could deliver that for you.
We truly appreciate your feedback and look forward to assisting you again with your future travel needs.
Sincerely yours,
BUSINESSCLASS Team
Great experience with Hannah!!
30 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Keith,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with Hannah. It’s always our goal to provide helpful, professional, and friendly service, and we’re delighted that your interaction reflected that.
We truly appreciate your feedback and look forward to assisting you again with your future travel needs.
Sincerely yours,
BUSINESSCLASS Team
I called Business Class to help book…
I called Business Class to help book last minute flights. Hannah was wonderful and exceeded my expectations for getting me the flight I wanted for an amazing price. I will definitely call them again.
Thank you again Hanah.
22 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Ellen Mulder,
Thank you so much for your wonderful 5-star review.
We are thrilled to hear that Hannah was able to assist you with your last-minute flight booking and exceeded your expectations. Securing the flight you wanted at an amazing price is exactly the kind of service we strive to provide.
Your kind words mean a lot to us and motivate our team to continue delivering excellent support. We look forward to helping you again with your future travel needs.
Sincerely yours,
BUSINESSCLASS Team
Gordon Harris gave the best customer…
Gordon Harris gave the best customer service I've ever experienced! Will use him in the future.
21 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Kathy,
Thank you so much for your glowing 5-star review.
We are thrilled to hear that our agent provided the best customer service you’ve ever experienced. It’s wonderful to know that their dedication made such a positive impact and that you plan to work with them again in the future.
Your kind words mean a great deal to us and inspire our team to continue delivering exceptional service. We look forward to assisting you with your future travel needs.
Sincerely yours,
BUSINESSCLASS Team
Airplane Booking experience with Gordon D
Gordon D. was incredible. Hr was responsive by email, text, and phone. Not sure when he sleeps. He spent over 2 hours in two phone calls working with our particular requirements and budget. Somehow, someway, he managed to find good flights for two of us. He reminded me of the 1970-1980s when travel agents really believed in customer service. I was particularly impressed with the website that allowed me to independently purchase the tickets. The confirmation with actual ticket numbers and confirmation codes were within 15 minutes.
20 September 2026
Unprompted review
Reply from BusinessClass.com
Dear S. G.,
Thank you for your 5-star review.
We’re delighted to hear our agent provided incredible service, staying responsive across email, text, and phone, and dedicating the time to meet your needs and budget. We’re glad you found the website easy to use and appreciated the quick ticket confirmation.
Your feedback motivates us to keep delivering excellent service. We look forward to assisting you again.
Sincerely yours,
BUSINESSCLASS Team
I was looking for business class…
I was looking for business class flights from Houston to Barcelona; one was a round-trip and the other was a one-way trip to Barcelona on the same flight. I worked with Patricia and she was simply excellent and provided me with 3 good options meeting my needs. The pricing was very good, and this was not a bait and switch transaction like one can experience with some other firms. Patricia was very efficient, professional and very nice. I received the e-tickets in less than an hour after I selected the option I was interested in. Great experience.
15 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Royce Falknor,
Thank you for your 5-star review and for sharing your experience with BUSINESSCLASS.
We’re delighted to hear that Patricia provided excellent options, fair pricing, and efficient service. It’s great to know you received your tickets promptly and had a smooth booking process.
Your trust and kind words mean a lot to us, and we look forward to assisting you again in the future.
Sincerely yours,
BUSINESSCLASS Team
Easy reservation
Easy reservation
Instant call back
Additional discount
Immediate email with invoice and tickets
Then phone call as I misspelled my middle name
This is the second time We buy tickets trough this agency and will go trough them in the future
11 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Piotr,
Thank you for your 5-star review and for choosing BUSINESSCLASS again.
We’re delighted to hear that your reservation was smooth, with quick callbacks, discounts, and immediate ticket delivery. We also appreciate your mention of our follow-up to correct the name detail—our team strives to ensure every step is accurate and stress-free.
Your continued confidence means a lot to us, and we look forward to assisting with your future travel plans.
Sincerely yours,
BUSINESSCLASS Team
Quoted $5,168, then demanded $5,868 two days later
Booked a business class round trip from SFO to Seville on Saturday for $5,168. I was told the ticket would be issued Monday morning. Monday afternoon came and went with no ticket. When I called for an update I was hung up on. I called back and was then told over text that the price was actually $5,868, which is $700 more than the fare I agreed to. I cancelled on the spot. Terrible experience from start to finish. I won't be using them again and I'd steer anyone else away too.
14 September 2026
Unprompted review
Reply from BusinessClass.com
Updated response on October 06, 2026
Dear M K,
Thank you for taking the time to share your feedback with us.
We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price.
Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed. We understand that our sales team made every effort to assist you.
When the price increased, our sales agent promptly reached out to you to discuss the updated fare. We respect your decision not to proceed with the booking and appreciate your understanding.
Sincerely yours,
BUSINESSCLASS Team
=======================================
Initial response on September 16, 2026
Dear M K,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@flightdeals.businessclass.com with your order number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely yours,
BUSINESSCLASS Team
Moses helped tremendously
Moses helped tremendously, appreciate him!
12 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Valued Customer,
Thank you for your wonderful 5‑star feedback.
We’re delighted to hear that Moses was able to help you tremendously and that you appreciated his support.
Your kind words mean a lot to us, and we look forward to continuing to provide you with the same level of care and service in the future.
Sincerely yours,
BUSINESSCLASS Team
Best option for business class
Bruce was incredibly helpful throughout the entire process and took the time to provide us with multiple options that suited our needs. Everything went smoothly from start to finish, and we truly appreciated his excellent service. I would highly recommend Aran Grant to anyone looking to book a business-class ticket.
3 September 2026
Unprompted review
Reply from BusinessClass.com
Dear Genas,
Thank you for your review.
We appreciate your time in sharing feedback. However, it appears that the comments provided may have been intended for another business.
We truly appreciate your time.
Sincerely yours,
BUSINESSCLASS Team
Reply from BusinessClass.com
Dear Alexander Thermiotis,
Thank you for your 5-star review.
We’re delighted to hear that Percival’s work was excellent and met your expectations. Your feedback motivates us to continue providing the best service possible.
We appreciate your trust and look forward to assisting you again.
Sincerely yours,
BUSINESSCLASS Team
Very disappointing experience with…
Very disappointing experience with Businessclass.com.
I was charged $736.80 for a flight change, but my booking is still showing as “processing,” and I have not yet received my final updated ticket.
The communication has been frustrating. The quoted price changed from $597.80 to $786.90 and then to $736.80. I also noticed that the original offer included 1 carry-on bag and 1 checked bag, while the current confirmation shows 0 carry-on bags. I am still waiting for clarification.
Another problem is that the phone numbers they use to contact customers are flagged by my phone as spam or potential spam, so I do not answer these calls.
I have already been charged, but I am still waiting for my final ticket and confirmation of my baggage allowance.
Based on this experience, I would not recommend Businessclass.com.
I understand that airfare is dynamic and prices can change. However, there are some important details about my experience that I would like to clarify.
The original price I was given later increased by approximately $200. When I asked whether the original price could be honored, I was offered another option that was only about $50 cheaper than the increased price, but it included almost 20 hours in Amsterdam.
I accepted it because I needed to finalize my travel arrangements. The change ultimately cost me an additional $736.80.
What is particularly frustrating is that I can now see similar flights available at prices close to what I originally paid.
I understand that prices change, but paying an additional $736.80 for the change while having to choose between a significant additional cost and an extremely long layover was a very disappointing experience.
There is also the issue of the baggage information. BUSINESSCLASS confirmed to me in writing that my ticket includes 1 checked bag and 1 carry-on. However, the e-ticket I received still shows “0 x Carry-on.” This is contradictory information regarding the same ticket and is understandably concerning.
After all of this, I also received a $50 voucher for future travel with BUSINESSCLASS. I appreciate the gesture, but it does not change my experience.
24 August 2026
Unprompted review
Reply from BusinessClass.com
Dear Cholakova,
Thank you for taking the time to share your experience with us.
We sincerely value the feedback you’ve shared and understand your concern regarding the fare increase. Please note that airfare is dynamic and subject to change based on availability, as our service team has communicated.
Despite that, we are glad to know that you were able to finalize your exchange request and that your ticket was issued successfully. As confirmed by our relevant team, this includes 1 checked bag and 1 carry-on. Your e‑ticket is attached for reference.
Once again, we truly appreciate your time.
Sincerely yours,
BUSINESSCLASS Team
==================================
Initial response on August 26, 2026
Dear Cholakova,
Thank you for sharing your feedback. We apologize for any inconvenience you experienced.
We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible.
Your patience is greatly appreciated as we work to address this matter.
Sincerely yours,
BUSINESSCLASS Team
I could get my ticket within a short time
I could get my ticket within a short time, and Fabian ( your staff) has waited patiently for me when I filled the form such that I could ask him as soon as possible when I got problem during filling the form.
18 August 2026
Unprompted review
Reply from BusinessClass.com
Dear Nany Irawati Setyawan,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you received your ticket quickly and that Fabian patiently supported you while you filled out the form. It’s great to know you felt comfortable asking questions right away and that our team was able to assist you promptly.
Your feedback encourages us to continue providing attentive and reliable service. We look forward to helping you again with your future bookings.
Sincerely yours,
BUSINESSCLASS Team
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