Delta shipping llc is a SCAM and FRAUD
Delta shipping llc is a SCAM and FRAUD. Received a quote for $1499 for a vehicle shipment. I made the booking and paid a $500 deposit. Immediately after paying their communication became erratic and I could not get information on my shipment. I received texts to the wrong name or with the wrong information but no responses to my request for updates or information.
I finally got a call the week of my shipment and the representatives spent 5 minutes talking at me about their issues and then stated it would be an additional $5500. During the call they did not even know my pick up date. DO NOT BOOK THIS COMPANY.
Reply from Delta Shipping LLC
We're sorry to hear that you feel disappointed with your experience. However, we'd like to clarify that Delta Shipping LLC is a licensed auto transport broker, not a carrier. Our role is to connect customers with independent, FMCSA-authorized carriers based on current market availability.
The initial quote provided is an estimate based on market conditions at the time of booking. Unfortunately, carrier pricing can fluctuate due to factors such as route demand, fuel costs, vehicle type, and pickup timing. If no carrier is willing to accept the shipment at the original rate, we always contact the customer before making any changes. No price increase is ever finalized without the customer's approval.
We sincerely apologize if there were any communication issues or confusion regarding your shipment. That is not the level of service we strive to provide. We value every customer's feedback and would appreciate the opportunity to review your case and address your concerns. Please contact us directly with your order number so we can investigate the matter and work toward a resolution.