Such a wild experience. Buy elsewhere.
Such a wild experience. If you can find the same tile elsewhere, it’s your best move.
I placed an order for tile and 2 of 25 units were shipped and delivered. I called customer service the next morning, 6-days after making the original order, and was told Tilebar’s inventory online doesn’t reflect their actual inventory and that my tile order couldn’t be fulfilled from the same lot and that my order would deplete Tilebar’s entire inventory of the tile. Of note, this is a 25 sqft order, so quite small. Tilebar gave me the following options: (1) have photos sent of the tile from this other lot that the remianing 23 units would be sent from or (2) I could do a refund, minus the cost to ship back the 2 units they sent. This means even if I want to cancel my order due to their errors that I had to call about I still have to pay. Again, this is wild. They further recommended that in the future I contact Tilebar prior to making the purchase to confirm they have what I’m ordering in stock.
How has Tilebar made it this far to have such an archaic inventory system, but also these customer service policies?
If you can, find your tile elsewhere.
Reply from TileBar
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and inconvenience this situation caused.
We understand how important it is for orders—especially those tied to specific dye lots—to be fulfilled as expected, and we regret that this was not your experience. A member of our team is reaching out to you directly to review your order in detail and assist in addressing your concerns.
Your feedback is incredibly valuable, and it helps us continue to improve both our processes and client experience.