I will never use them again
I will never use them again. I ordered several varieties of coffee. One of the specialty coffees was out of stock so, when I got the notice, I approved the replacement. Then, a larger canister of coffee was also out of stock and I received a notice with a replacement offer. I rejected the offer and requested a refund.
When my order arrived, the coffee that I had rejected (and have no use for) was in the bag. The shopper IGNORED my instructions, which were sent immediately after I received the notice, and sent the rejected coffee anyway.
After going back and forth with instacart's "customer disservice", they kept trying to blame this on some "settings" that they said I had on. They refused to take responsibility for their shopper's actions, instead continuously blaming it on me.