Carolyn

We updated Bluegreen with our concerns, but instead of addressing them, they sent another form letter denying our request and saying they would not respond again unless we had "new facts."
Our loan is already paid in full. We explained that the ownership was not presented the way it actually works, including how points could be used, limited availability, and rising maintenance fees. None of those concerns were addressed.
Instead, we were told to pay more fees to exit or keep paying while our dispute remains unresolved. We hoped for a real conversation and a fair solution, but we only received the same generic response.

We tried handling this through the BBB, but our rebuttal was never even reviewed before the case was closed. Bluegreen continues to point back to contract language instead of addressing what was actually represented during the sales process.
We were told our points could be used for experiences like a yacht week and that everything discussed was included in what we were signing. Later, we found out additional cash was supposedly required or that certain options were no longer available. That is completely different from how this ownership was presented to us.
The availability issues and rising maintenance fees have also made this far more difficult financially than expected. We made several attempts to communicate and resolve things reasonably, but meaningful follow-up never happened.

Our loan has already been paid in full. We are not asking for anything unreasonable. We simply want straightforward help exiting this ownership and clear written instructions on how to cancel responsibly.

Quiet, peaceful, beautiful, and no rush!

Unfortunately, I missed a concert due to a sudden death in our family. When I made my initial call to Allianz, the person I spoke with couldn’t have been nicer, offered his condolences, and answered my questions. I was pleasantly surprised at how quickly my money was refunded after the required information had been submitted, and the communication regarding the status of my refund was top notch.